Nada Ahmed

Senior operation specialistFull Time

Senior operation specialist and Call center team leaderFull Time

• Job Details:• Give a hand to all sales into the three branches to make sure we all work on the track. • Reporting all sales representatives and their work on the CRM. • Give all training to the sales and other departments working with CRM System and support online and on calls. • Generate all reservations direct and indirect on CRM System. • Give a hand to create data to be sure that all data we need will be on the system to deal with customers easily. • Controlling all leads and reports on all Departments on CRM system. • Preparing daily, weekly, monthly and yearly reports and analysis reports to clarifying the way we do our work and solve problems. • Analyze all data to give an accurate report clarifying all activities and missions. • Controlling all Data rotation on CRM System. • Following the customer request on system to assign to the right department. • Following the marketing campaigns and the leads we get on the system to give analysis and accurate reports • Applying all policies and Conditions on all employees logged on the CRM System. • Controlling all authority for everyone logged on the CRM. • Track sales missions and orientations with brokers. • Make sure that we received CILs in case we are working with it to create leads for brokers and clarify if it clear or duplicated. • Track all groups for sales on sheets and be an admin to reassign for another sales in case they left the work and arrange sheets related to the brokers. • Make a quality calls to brokers to make sure that the orientations by sales are done and clear. • Make sure that groups are active and all waves sent on time. • Generate all reports that related to brokerage companies and appraisals. • Create Ads on Property finder and follow all leads related to it.

Call Center SupervisorFull Time

• Job Details:• Answer incoming calls and respond to customer’s emails. • Management and resolve customer complaints. • Process orders, forms, and application. • Route calls to appropriate resources. • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls.