Nada Ahmed Muhammad

Technical Support Specialist at Aliaict

Zaytoun, Cairo, Egypt

Oct 2023 - Present -1 yr, 11 months

Egypt , Cairo

Job Details:- Responded to customer inquiries via phone calls in a professional and efficient manner. - Received and analyzed technical issues reported by clients, and provided appropriate solutions. - Explained best practices to customers to help optimize and stabilize system performance. - Delivered training sessions to customers to guide them on how to use the system effectively. - Monitored and responded to emails regularly to ensure timely support. - Handled customer inquiries through live chat and ticketing systems. - Followed up with customers at scheduled times to ensure successful issue resolution.

Jun 2019 - Oct 2023 -4 yrs, 4 months

Egypt , Giza

Job Details:- Handle a large volume of inbound and outbound calls efficiently and professionally. - Followe call center scripts to manage various customer inquiries. - Identifie customers’ needs, clarified information, and provided effective solutions. - Aske diagnostic questions to assess technical issues. - Escalate complex cases to supervisors or relevant departments when needed.

Bachelor's Degree in Business management
Cairo University (CU)
Jan 2019 - Jan 2023 - 4 yr
High School - Thanaweya Amma
elharam high school
Jan 2017