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Nada Adel

Senior Account Manager at Zyda

Cairo, Egypt

Work Experience

  • Senior Account Manager

    Zyda

    Jan 2023 - Present -2 yrs, 5 months

    Egypt

    • Job Details:Developing and implementing strategic plans to manage and grow accounts. Retaining clients and building strong, trusting relationships. Understanding client needs. Communicating and coordinating with internal teams to deliver solutions. Identifying opportunities for improvement and proposing new tools and processes. Developing and maintaining excellent knowledge and understanding of the product.

  • Customer Success Executive

    Zyda

    Jan 2022 - Dec 2022 -11 months

    Egypt

    • Job Details:Own the entire relationship with assigned clients, including onboarding, training, adoption, and retention. Establish relationships as a trusted and strategic advisor to help ensure the continued value of the product. Review the client's journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.

  • Senior Account Coordinator

    Zyda

    Jan 2021 - Dec 2021 -11 months

    Egypt

    • Job Details:Onboarding key accounts and all the account coordinator's duties.

  • Account Coordinator

    Zyda

    Sep 2020 - Dec 2020 -3 months

    Egypt

    • Job Details:Welcoming the clients and clarifying the company's policy and what it does. Managing the clients' account for a month, training the clients and transferring the product knowledge to them through meetings.

    • Education

    • Bachelor's Degree in English Language and Literature

      Cairo University (CU)

      Jan 2014 - Jan 2019 - 5 yr

    • Bachelor's Degree

      American University in Cairo (AUC)

      Jan 2018 - Jan 2018 - 0 Month

    • Bachelor's Degree

      Cairo University (CU)

      Jan 2016 - Jan 2016 - 0 Month

    Skills

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