Nabila Ahmed

Tour Leader and Guest Relation

• Job Details:Welcome guests upon arrival, ensuring they feel comfortable and informed about resort amenities, events, and activities. Serve as the primary contact for guest inquiries, complaints, and special requests, ensuring timely and effective resolutions. Organize, lead, and facilitate tours of the resort and surrounding areas, sharing knowledge about local culture, landmarks, and activities. Conduct pre-tour briefings, ensuring guests are informed about the itinerary, safety protocols, and any necessary equipment. Develop and promote on-site activities and events to enhance guests’ stay, working closely with the resort’s activity coordinators. Create and manage schedules for tours and activities, ensuring smooth operations and clear communication to guests. Maintain accurate records of guest feedback, tour attendance, incidents, and special requests. Prepare daily or weekly reports for the guest services manager, summarizing guest experiences, challenges, and areas for improvement. Monitor guest satisfaction through surveys and feedback forms, implementing changes where necessary.

Entertainment Planner

• Job Details:Act as an emcee or host for various activities, from poolside games and dance classes to evening shows and themed parties. Encourage guest participation while ensuring activities remain safe, enjoyable, and inclusive. Interact with guests, building rapport and fostering a welcoming atmosphere. Oversee the setup and breakdown of entertainment areas, including staging, sound, and lighting, with the help of the resort's technical team. Ensure all equipment and materials are available and properly maintained. Work with a team of entertainers, musicians, DJs, and guest performers to coordinate schedules and assignments. Provide guidance and training to team members, ensuring consistency in guest engagement and quality. Gather guest feedback to continually improve the entertainment program. Adapt activities based on guest preferences, trends, and seasonal themes.