profile-img

Nabil Zaka

Teamleader at Etisalat Global Services

Maadi, Cairo, Egypt

Work Experience

  • Operation account managerFull Time

    Concentrix

    Jun 2023 - Present -2 yrs

    Egypt , Cairo

    • TeamleaderFull Time

      Etisalat Global Services

      Aug 2021 - Present -3 yrs, 10 months

      Egypt , Cairo

      • Job Details:Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching.
    • Raya Contact Center

      • TeamleaderFull Time

        Jan 2019 - Jun 2021 -2 yrs, 5 months

        Egypt , Cairo

        • Job Details:Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching.
      • Soft Skill TrainerFull Time

        Jan 2018 - May 2019 -1 yr, 4 months

      • Operation DirectorFull Time

        New Generation

        Jan 2017 - Dec 2018 -1 yr, 11 months

        Egypt , Cairo

        • Job Details:Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching.
      • Achievements

        Coach team members. An effective team leader coaches members on achieving goals and developing necessary skills that get results. ... Develop team strengths and improve weaknesses. ... Identify team goals and evaluate team progress. ... Resolve conflict. ... Organize team initiatives.

        Skills

        • Delegate
        • team leader
        • Office management
        • Administration
        • Corporate Training
        • Negotiation
        • Digital Marketing
        • Information Technology (IT)

        Languages

        • Arabic

          Fluent
        • English

          Advanced
        • German

          Intermediate
        Share this Profile