Nada Magdi Mohamed Abdelkafy

Escalation Specialist Full Time

• Job Details:Handling escalation calls and investigation when it comes to agents error site error and tools errors working offline on ticketing queues making decisions when it comes paying out on our company due to critical errors for customer satisfaction and avoiding debit memos listening to calls and assisting tier 1 agents in escalations tool errors and any other consultations also training newly promoted how to work on queues and make investigation and how the process goes advising with newly updates and coaching them when they make mistakes also working on changing car reservations and hotels as well Basically we are the first and last line of Support for Expedia Canada the Most well known online travel agency .