N E

Behavioral Health Registration Coordinator

• Job Details:Performs all functions in a professional manner to register incoming patients in behavioral health. Maintains the behavioral health records; includes accurately filing documents, managing requests, and releasing information, accurately routing and uploading faxes, and scanning records into the electronic medical record (EMR). Manages the patient phone lines, answers, and routes calls. Schedules appointments for the behavioral health providers. Assists with the coordination of care outside of the clinic. Verified insurance. Attends weekly clinical review meetings. Receives and processes referrals from internal and external providers and programs. Monitors daily operations of the registration office, providing assistance as needed. Assisted in the design and implementation of new registration software systems.

Student Loan Counselor

• Job Details:Educate customers on how to use company systems, complete forms, and obtain desired services. Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Maintained accurate and current customer account data with manual forms processing and digital information updates. Adhered to company policies and scripts to consistently achieve call time and quality standards. Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations. Preserved revenue streams by utilizing strong communication and negotiation skills. Contributed to the company achieving and holding industry-leading customer service ratings, ranking among the top five performers in default prevention. Created informational materials related to student loan repayment options. Resolved customer complaints in an efficient and effective manner. Maintained accurate records of all borrower communications in a secure database system. Attended workshops and seminars related to student loan regulations and procedures. Advised students on the various repayment options available for their loans. Provided comprehensive counseling services to students regarding their student loan options.

Sales Lead

• Job Details:Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction. Asked appropriate, open-ended questions to discover prospects' needs and requirements. Used the POS system to process sales, returns, online orders, and gift card activations. Contributed to the design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention. Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts. Analyzed prior store processes and uncovered a more efficient method. Oversaw inventory purchases and sales contracts to keep records current and compliant.