Basic Info

Mostafa youness

10 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

BackOffice Team Leader at British Petroleum

Experience Details

BackOffice Team Leader

Project/Program Management, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

IT&S contact for business continuity plans.
Maintain COMPANY’s Configuration Management Data Base (CMDB)
Risk Management Analysis and reports.
Perform Change Management activities (Submit RFC, CAB Representation, Implement RFC, Unity Engagement, etc.)
Hardware Installation & Configuration of Windows-based Servers
Building & Configuring Datacenter Hardware.
Escort, Support and Assist Third-Party operating in COMPANY Datacenter
Provide support and assistance to the Regional team during Disaster and emergencies.
Perform Data Backup and Restore activities as per COMPANY policy (labeling, offsite storing, tape rotation, etc…)
Data Center layout diagrams creation and maintenance.
Managing Networker Backup Systems.
Data Center power distribution management and monitoring.
Data Center Security health check
Data Center regular audit (Tidiness, labeling, Ambient Conditions)
Incident Management in coordination with Regional team.
NetApp management and quota management.
AD security as per Global standards in consultation with Regional team.
Highlight Gaps in that needs improvement to the higher management.
Create documentations for projects and data centers.
Analyses to daily Remedy reports.
Incident management activities.
Single point of contact for customer’s escalations.
Proven ability in leadership and project management skills.
Distinguished communication skills
High technical abilities covering the various phases of project life cycle
Excellent technical and business writing skills
Ability to recruit, train and retain resources
Customer relationship management
Service Delivery Management


Company Details

British Petroleum (multinational)

Egypt

501-1000 employees

Oil and Gas

N/A

Jun 2007 to present (10 years 8 months)
IT Manager at El Shams Realstate

Experience Details

IT Manager

Operations/Management

Manager

N/A


Company Details

El Shams Realstate

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Jan 2005 to Dec 2006 (1 year 11 months)

Achievements


Mini MBA Master. Completing the Data Center Build & Move Project. ITIL PMP at AUC

Education

MBA in Information Technology

Education Details

MBA

Information Technology, Business Management

Missouri State University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Missouri State University
2015 - 2015
Bachelor's Degree in computer since

Education Details

Bachelor's Degree

computer since

Modern Academy in maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy in maadi
1999 - 2004

Certifications

ITIL
Dec 2011

Certificate details

ITIL

Dec 2011

N/A

N/A

N/A

EXIN

N/A

MCSE
May 2004

Certificate details

MCSE

May 2004

N/A

N/A

N/A

N/A

CCNA
Jun 2011

Certificate details

CCNA

Jun 2011

N/A

N/A

N/A

N/A

First Aid & CPR
Jun 2015

Certificate details

First Aid & CPR

Jun 2015

N/A

N/A

N/A

American Heart Association

N/A

PMP
Dec 2017

Certificate details

PMP

Dec 2017

N/A

N/A

N/A

AUC

Project management profdessional

Training and Courses

CCNP at Networks
Nov 2012

Training/Course Details

CCNP

Nov 2012

Networks

N/A

German at Goethe
Mar 2016

Training/Course Details

German

Mar 2016

Goethe

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalBackOffice Team LeaderBackup SystemsBritish PetroleumBusiness AdministrationBusiness ManagementBusiness-orientedCCNACCNPCiscoComputer SinceEnglishFirst Aid & CPRGermanGuitarHard WorkerITIT ManagerITILInformation TechnologyInstallationLeaderMBAMCSEMaintenanceManagementMicrosoft OfficeMicrosoft VisioNew TechnologyOil And GasPMPProblem SolverProgram ManagementProjectProject ManagementProperty ManagementReadingReal EstateRepairRisk ManagementServer Room OperationsService DeliverySoftware DevelopmentStoragesTechnical ConsultantWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Backup Systems

Backup Systems

: Expert

: High

:

3-5 years

Windows Server 2008

Windows Server 2008

: Expert

: High

:

3-5 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Expert

: Medium

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

5-7 years

Storages

Storages

: Advanced

: High

:

3-5 years

Fields of Expertise

Server room operations

Server room operations

: Expert

: Extreme - I love it!

:

5-7 years

project management

project management

: Expert

: Extreme - I love it!

:

3-5 years

Risk management

Risk management

: Expert

: Extreme - I love it!

:

3-5 years

ITIL

ITIL

: Expert

: High

:

More than 7 years

Business Administration

Business Administration

: Expert

: Extreme - I love it!

:

1-3 years

Technical consultant

Technical consultant

: Expert

: Extreme - I love it!

:

3-5 years

service delivery

service delivery

: Expert

: High

:

3-5 years

Key Skills

Analytical, Leader, Business-oriented, Hard worker, Problem Solver

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