Basic Info

Mohammed Dawoud

6 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Care Supervisor at El Araby Group

Experience Details

Customer Care Supervisor

Operations/Management

Manager

N/A


Company Details

El Araby Group

Egypt

N/A

Manufacturing

N/A

Jul 2016 to present (1 year)
Senior Learning Coach at Elaraby group

Experience Details

Senior Learning Coach

Training/Instructor

Experienced (Non-Manager)

Acheivments:
Excellence and professionalism Projec Team Member, CRM Sector.
Team Building Project owner , CRM Sector.


Company Details

Elaraby group

Egypt

More than 1000 employees

Manufacturing

www.elarabygroup.com

Jan 2015 to Jun 2016 (1 year 5 months)
Learning Coach at Elaraby group

Experience Details

Learning Coach

Training/Instructor

Experienced (Non-Manager)

Acheivments :
COPC Certified Learning Coach as a part of Elaraby Group Certeficate, September 2014.

Coaching Culture Project Coordinator, CRM Sector.

Learning Research And Development Project Owner CRM Sector. (Accountability Program).

Recruitment Project Owner for Customer Servise Agents, CRM Sector.


Company Details

Elaraby group

Egypt

More than 1000 employees

Manufacturing

N/A

Mar 2013 to Dec 2014 (1 year 9 months)
Customer Satisfaction Agent at Elaraby group

Experience Details

Customer Satisfaction Agent

Customer Service/Support

Entry Level

N/A


Company Details

Elaraby group

Egypt

More than 1000 employees

Manufacturing

N/A

Sep 2012 to Feb 2013 (5 months)
Customer Satisfaction Agent at Elaraby Group

Experience Details

Customer Satisfaction Agent

Customer Service/Support

Entry Level

N/A


Company Details

Elaraby Group

Egypt

More than 1000 employees

Manufacturing

N/A

Jan 2011 to Jun 2011 (5 months)
Travel consultant at Teleperformance

Experience Details

Travel consultant

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Information Technology Services

N/A

Nov 2010 to Dec 2010 (1 month)

Achievements


Excellence and professionalism Projec Team Member, CRM Sector. Team Building Project owner , CRM Sector. COPC Certified Learning Coach as a part of Elaraby Group Certeficate, September 2014. Coaching Culture Project Coordinator, CRM Sector. Learning Research And Development Project Owner CRM Sector. (Accountability Program). Recruitment Project Owner for Customer Servise Agents, CRM Sector.

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2006 - 2010

Certifications

Certificate details

Certified Trainer

May 2016

N/A

N/A

N/A

Promark LTD

N/A

Training and Courses

Training/Course Details

Essential Management Skills for the Workplace

Sep 2016

Alison.com

N/A

Training/Course Details

Business Communication - Developing Effective Business Presentation Skills

Feb 2016

Alison.com

N/A

Training/Course Details

Leadership Skills in Business

Dec 2015

Alison.com

N/A

Training/Course Details

Leaders Anatomy Workshop

May 2014

Logic training & Hr Development

N/A

Training/Course Details

COPC Training

Oct 2013

Elaraby Group

N/A

Training/Course Details

Simulation and Educational Gaming Activities Course for Coaches

Jan 2014

SEGA

N/A

Training/Course Details

EDU Egypt Course

Aug 2010

ITI

N/A

Training/Course Details

Computerized Accounting Diploma

Oct 2008

Advanced Accounting Academy

N/A

Training/Course Details

Developed Computer skills Training

Feb 2007

CSC

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AccountingAnalyticalArabicBusiness Communication - Developing Effective Business Presentation SkillsCOPC TrainingCertified TrainerComputerized Accounting DiplomaCreativeCustomer Care SupervisorCustomer Satisfaction AgentCustomer ServiceCustomer-orientedDeveloped Computer Skills TrainingEDU Egypt CourseEnglishEssential Management Skills For The WorkplaceHard WorkerInformation Technology ServicesLeaders Anatomy WorkshopLeadership Skills In BusinessLearning CoachLearning Research And DevelopmentManagementManufacturingMs OfficePlannerReading And WritingRecruitmentSenior Learning CoachSimulation And Educational Gaming Activities Course For CoachesSupportTeleperformanceTravel Consultant

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Ms Office

Ms Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Learning Research and Development

Learning Research and Development

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Customer-oriented, Creative

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