Mustufa Mongal

Technical Support Supervisor

• Job Details:Responsible for all technical activities like managing workshop, preventive maintenance schedule, spare parts inventory, machine installation, coffee tasting, events, breakdown calls, machine repair, purchasing, training. Supervise a team of technicians, overseeing daily operations, assigning tasks, and ensuring timely completion of service requests. Diagnosed and repaired issues with commercial and automatic coffee machines. Developed and implemented a preventive maintenance program that reduced equipment downtime. Focused on reducing complaints of the machines through cause of complaint and educating the customer of basic understanding of machines. Supported sales in selecting the right machine for the right place based on business model, location, and customer requirements. Checked the machine before dispatch to the customer place to ensure the machine function properly and calibration as per company standards. Oversaw installations, equipment upgrades and site inspections. Managed inventory of parts and tools, ensuring the availability of necessary components for repairs and maintenance. Performed routine cleaning and maintenance tasks, including descaling and calibrating machines to ensure optimal performance. Set and monitored customer performance, ensuring compliance with agreed KPIs. Improved customer satisfaction scores through quick resolution times and excellent service. Performed activities with personal hygiene and safety.

Senior Coffee Machine Maintenance Technician

• Job Details:Install, maintenance and repair of all Starbucks coffee machines brands like Thermoplan (Mestrina 1, Mestrina 2, B&W CTMS, B&W 4, 4C, Franke). Service provided to Starbucks store, petrol pump, hotels, and office. Repairing, installation and calibration of brewing coffee machine brand like Bunn. Calibrated the machine as per company standard and customer requirement. Adjusted water pressure, steam temperature as requirement. Updated new version software for machine. Performed immediate troubleshooting and repairs, diagnosing system faults with accuracy. Replaced water filter. Maintained service vehicle in a clean and organized manner. Performed activities with personal hygiene and safety.

Senior Coffee Machine Maintenance Technician

• Job Details:Diagnose, repair, installation and preventive maintenance service provided to restaurant, hotels, hospitals, and office. Install maintenance and repair of traditional, automatic, and manual coffee vending machines brands like Necta, Bambino, Fracino, Wega 3 groups and 2 groups machines. Knowledge of instant coffee, beans, capsule, fresh milk machines. Repair the machine at customer place within time to avoid inconvenience to the customer. Calibrated the machine as per company standard and customer requirement. Installed and replaced water filter. Educated the customer of basic maintenance and cleaning to avoid complaints. Maintained good relationship with customers & delivered high level of service. Ensured that activities performed meet government standards. Performed activities with personal hygiene and safety.