Mustapha AboulSoud – Operations Manager at Natural Pet Fresh Food

Work Experience

Natural Pet Fresh Food

Feb 2022 - Present -3 yrs, 3 months

Egypt

Job Details:Management of daily operations, managed logistics, route planning, packaging, and cold-chain storage to ensure product freshness. Coordinated with production, customer service, and delivery teams to streamline supply chain efficiency. Built partnerships with local suppliers and oversaw quality control standards for ingredients and final products. Implemented customer feedback systems to improve satisfaction and retention. Scaled the service coverage area while maintaining a high on-time delivery rate.

Future Contact Center

Mar 2021 - Jun 2021 -3 months

Egypt

Job Details:Led and motivated a team of sales agents, ensuring KPIs and SLAs were consistently met. Encouraged a positive work culture and delivered coaching that boosted team performance.

Onelink Contact Center

May 2018 - Jul 2018 -2 months

Egypt

Job Details:Promoted products and services to leads with a customer-centric approach, resulting in top-tier sales performance among new hires.

PurrBark

Jan 2016 - Jan 2022 -6 yrs

Egypt

Job Details:Pioneered at-home pet mobile veterinary services in Egypt, redefining convenience and accessibility in pet healthcare. Built and led a high-performing team, cultivated a customer-first culture, oversaw daily operations, handled complaints, designed marketing campaigns, and managed a strong sales pipeline.