Basic Info

Mustafa Shaarawy

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Executive at Safari Auto Showroom

Experience Details

Sales Executive

Sales/Retail

Experienced (Non-Manager)

- Sell the maximum number of vehicles by exceeding sales targets.
- Ensure that customer is aware of all vehicle extras, accessories and extended warranties.
- Maintaining and developing relationships with customers.
- Negotiating the terms of an agreement and closing sales.
- Gathering market and customer information.
- Being proactive in finding new sales opportunities.
- Representing the company in upcoming events.
- Negotiating variations in price, delivery and specifications with managers.
- Advising on forthcoming product developments and discussing special promotions.
- Reviewing own sales performance, aiming to meet or exceed targets.
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Being Active in Social Media and promote the company.


Company Details

Safari Auto Showroom

Dubai, United Arab Emirates

1-10 employees

Automotive

www.caravansmiddleeast.com

Sep 2012 to Sep 2016 (4 years)
Team Leader at Etisal International

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

- Train, develop and monitor the performance of CSRs.
- Oversee daily customer service activities for roadside assistance service.
- Set and maintain employee & unit standards of performance.
- Monitor and coach CSR''s phone performance.
- Investigate and resolve difficult and unusual customer problems.


Company Details

Etisal International

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2012 to Jun 2012 (5 months)
Customer Service Agent at Vodafone

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

- Handle customer inquiries.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Identify and escalate priority issues.
- Follow up customer calls where necessary.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2009 to Nov 2011 (1 year 11 months)
Customer Service & Sales Executive at Mobile Shop

Experience Details

Customer Service & Sales Executive

Customer Service/Support

Entry Level

- Sell company products
- Handle customers' inquiries
- Handle customers' problems


Company Details

Mobile Shop

Cairo, Egypt

N/A

Telecommunications

N/A

Jul 2008 to Nov 2009 (1 year 4 months)

Education

Bachelor of Arts in Roman & Greek Archaeology

Education Details

Bachelor of Arts

Roman & Greek Archaeology

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2003 - 2008
This profile is fresh!
Last update 9 days ago.

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Profile Skills and Keywords

ArabicAutomotiveAutomotive SalesBusiness DevelopmentBusiness-orientedCall CenterCustomer ServiceCustomer Service & Sales ExecutiveCustomer Service AgentCustomer-orientedDetails-orientedEnglishHard WorkerLeaderMicrosoft OfficeRetailRetail SalesRoman & Greek ArchaeologySalesSales ExecutiveSiebelSupportTeam LeaderTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Siebel

Siebel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Call Center

Call Center

: Expert

: Extreme - I love it!

:

1-3 years

Retail Sales

Retail Sales

: Expert

: Extreme - I love it!

:

1-3 years

Automotive Sales

Automotive Sales

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Business-oriented, Hard worker, Customer-oriented, Details-oriented

Online Presence

https://www.linkedin.com/in/mustafa-shaarawy-ba851496

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