Mustafa Shoeab

Settlements and Reconciliation Officer at Paymob

Cairo, Egypt

Paymob

Apr 2023 - Present -2 yrs, 2 months

Egypt

Job Details:Processing of payout service & control its operation, processing of merchants’ payments, monitoring and taking action for rejected transactions & transfers, processing of pick-up card reward, fees collection & issuance of reward cheques, processing of charge back & refunded transactions, follow up with the bank transactions issues, coordinate with the customer experience team to communicate transactions claims (bank reversal) successfully processed & settled.

SME, Paymob

Jun 2022 - Mar 2023 -9 months

Egypt

Job Details:Fielded customer questions and complaints and rectified issues, described products to customers, compiled customer’s feedback and recommended service delivery improvements to management, liaised with customer, management and sales team to better understand customer's needs and recommend appropriate solutions, responded to customers’ requests for products, services and company information.

Red Line for Marketing and Advertising

Jan 2017 - Aug 2020 -3 yrs, 7 months

Egypt

Job Details:Accurately record and manage daily financial transactions, review invoices and prepare financial claims for clients and suppliers, manage disbursement processes and prepare monthly bank reconciliations, prepare payroll statements and ensure compliance with tax and social insurance, collaborate with various departments to ensure adherence to allocated budgets, prepare and analyze budgets, profit and loss reports.

Diploma in Accounting and Audit
Damanhour University
Jan 2023
Bachelor's Degree in Accounting
Sadat Academy for Management Sciences (SAMS)
Jan 2016 - Jan 2020 - 4 yr