MM
Mustafa Mohamed
acting operations manager
CairoWork Experience
Azadea Group
Sep 2017 - Sep 2023 -6 yrs
Egypt
- Job Details:Lead store operations across multiple departments, ensuring efficiency and compliance. Drive sales performance through strategic planning and team coaching. Implement operational improvements, reducing shrinkage and improving inventory accuracy.
Azadea Group
Sep 2016 - Sep 2017 -1 yr
Egypt
- Job Details:Supported day-to-day store operations, including scheduling, team supervision, and customer service. Trained and motivated staff to improve sales and service quality.
Azadea Group
Sep 2016 - Sep 2017 -1 yr
Egypt
- Job Details:Delivered excellent customer service and personalized shopping experiences. Met and exceeded daily and monthly sales targets.
activation customer service agent
Orange Telecom
Sep 2015 - Sep 2016 -1 yr
Egypt
- Job Details:Processed sim card and internet service activations quickly and accurately using internal systems. Provided clear, friendly, and professional support to customers regarding service plans and technical inquiries.
Education
Bachelor's Degree in Business Administration
Ain Shams University (ASU)Jan 2015 - Jan 2022 - 7 yr
Skills
- Visual Merchandising
- Performance Monitoring
- Process Improvement
- Customer service excellence
- Sales Target achievement
- product knowledge (fashion & apparel)
- Cross-selling & Upselling
- Cash Handling & POS Systems
- Store Operations Management
- Inventory & Stock Control
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Languages
Arabic
FluentEnglish
Fluent