Mustafa Abdalla

Call Center Agent

• Job Details:Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products. Assist clients with account-related issues, including account setup, maintenance, and troubleshooting. Educate clients on the use of ADIB securities trading platforms and tools. Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary. Represented all relevant products to customers, proposed appropriate commercial terms, and negotiated the final sale. Follow up with clients to ensure their issues are resolved and they are satisfied with the service. Collaborate with other departments, such as client services, compliance, sales, and operations, to ensure a seamless client experience and resolve complex issues. Participate in team meetings and training sessions to stay updated on company policies and procedures.

Sales Account Manager

• Job Details:Developed and maintained relationships with existing clients to ensure customer satisfaction and retention. Conducted market research to stay informed about industry trends, the competitive landscape, and customer preferences. Coordinated and managed appointments, meetings, and follow-up communications with clients. Collected and analyzed customer feedback to improve products, services, and the overall customer experience.