MA

Mustafa Abdalla

Call Center Agent at ADIB

United Arab Emirates

Work Experience

  • Call Center Agent

    ADIB

    Jan 2025 - Present -5 months

    United Arab Emirates

    • Job Details:Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products. Assist clients with account-related issues, including account setup, maintenance, and troubleshooting. Educate clients on the use of ADIB securities trading platforms and tools. Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary. Represented all relevant products to customers, proposed appropriate commercial terms, and negotiated the final sale. Follow up with clients to ensure their issues are resolved and they are satisfied with the service. Collaborate with other departments, such as client services, compliance, sales, and operations, to ensure a seamless client experience and resolve complex issues. Participate in team meetings and training sessions to stay updated on company policies and procedures.
  • Sales Account Manager

    FitLab

    Jul 2024 - Dec 2024 -5 months

    United Arab Emirates

    • Job Details:Developed and maintained relationships with existing clients to ensure customer satisfaction and retention. Conducted market research to stay informed about industry trends, the competitive landscape, and customer preferences. Coordinated and managed appointments, meetings, and follow-up communications with clients. Collected and analyzed customer feedback to improve products, services, and the overall customer experience.
  • Sales and Marketing Communications Officer

    Fixer Sudan

    Mar 2021 - Oct 2023 -2 yrs, 7 months

    Sudan

    • Job Details:Developed and maintained strong, long-lasting client relationships. Led negotiations with clients to establish favorable contract terms, resulting in mutually beneficial agreements. Gathered and analyzed client feedback on products and services, providing valuable insights for product improvement and innovation. Prepared detailed reports on account performance, sales forecasts, and key performance indicators (KPIs).
  • Education

    • Bachelor's Degree in Multimedia and Creative Studies

      University of Garden City

      Jan 2014 - Jan 2018 - 4 yr

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent
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