Basic Info

Mohamed Soliman

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Experience Expert at VFStasheel

Experience Details

Customer Experience Expert

Customer Service/Support

Experienced (Non-Manager)

Four main roles:
Reception: Meet and greet a huge number of applicants that want to stamp a saudi visa to their passports, by educating them the required documents and satisfy their queries and handle their complaints
Submission: Applicants can submit their applications to our system and pay their fees
Back office: final physical audit to whole applications before sending to saudi mission
Passback: Dep. where applicants can receive their passports back either stamped or rejected


Company Details

VFStasheel (multinational)

Dubai, United Arab Emirates

501-1000 employees

Business Services - Other

www.vfstasheel.com

Jan 2014 to present (2 years 11 months)
Sales advisor at Etisalat Misr

Experience Details

Sales advisor

Sales/Retail

Entry Level

Sales duties:
- doing all my best to achieve my individual target and the whole branch target
- converting any complaint to a sales target

Customer service duties:
- satisfy any kind of queries and handle any level of complaints
- demanding customer's feedback to measure customers' satisfaction


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

May 2013 to Jan 2014 (8 months)
Customer Service Advisor at Etisalat Misr

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

- To handle any kind of queries and complaints over the phone
- To educate our customers with latest offers and rate plans
- To provide technical support related to etisalat devices or networks


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

Aug 2012 to Feb 2013 (6 months)

Achievements


i have been rewarded for my hard working at vfstasheel for the year 2014

Education

BSc in Faculty Of Commerce

Education Details

BSc

Faculty Of Commerce

Cairo University, Egypt

Not specified

Accounting and Auditing

N/A

Cairo University
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

future secondary school

Egypt

2006

B / Very Good / 75 - 85%

N/A

future secondary school
2006

Training and Courses

Training/Course Details

Credit Department

Aug 2007

Bank Misr

1 month trainee certified at credit dep.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AppreciationArabicBoxingBusiness DevelopmentBusiness Services - OtherCredit DepartmentCustomer Experience ExpertCustomer SatisfactionCustomer ServiceCustomer Service AdvisorEnglishEtisalat MisrFaculty Of CommerceFootballHard WorkerInnovativeInteractiveLeaderMotivationMusicProblem SolverReadingRetailSalesSales AdvisorSupportTelecommunicationsVFStasheel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Fields of Expertise

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Innovative, Interactive

Online Presence

www.linkedin.com/in/mohamed-waheed-a8b96910https://www.facebook.com/mohamed.waheed.125760?ref=bookmarks

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