Basic Info

Mohamed Soliman

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Relation Officer at BeIN Media Group

Experience Details

Customer Relation Officer

Customer Service/Support

Experienced (Non-Manager)

Responsibilities:
 Serving beIN customers within middle east and north Africa
 Social media and Email customer service through beIN website and the official page on Twitter
 Sales target on renew and upgrade packages, boxes and new sales
 Delegated supervisor to performance and adherence reports


Company Details

BeIN Media Group (multinational)

Cairo, Egypt

501-1000 employees

Broadcasting and Film, Media Production

www.bein.net

Jan 2017 to present (1 year)
Customer Experience Expert at VFS tasheel International

Experience Details

Customer Experience Expert

Customer Service/Support

Experienced (Non-Manager)

Responsibilities:
 Handling applicants face to face at VFS branches
 Dealing with 1000 to 1500 applicants per day
 Educating all applicants with the Saudi embassy updates and requirements
 Acting as a team leader for 18 months


Company Details

VFS tasheel International (multinational)

Cairo, Egypt

501-1000 employees

Public Relations and Communications , Retail

www.vfstasheel.com

Jan 2014 to Dec 2016 (2 years 11 months)
Sales advisor at Etisalat Misr

Experience Details

Sales advisor

Sales/Retail

Entry Level

Sales duties:
- doing all my best to achieve my individual target and the whole branch target
- converting any complaint to a sales target

Customer service duties:
- satisfy any kind of queries and handle any level of complaints
- demanding customer's feedback to measure customers' satisfaction


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

May 2013 to Jan 2014 (8 months)
Customer Service Advisor at Etisalat Misr

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

- To handle any kind of queries and complaints over the phone
- To educate our customers with latest offers and rate plans
- To provide technical support related to etisalat devices or networks


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

Aug 2012 to Feb 2013 (6 months)

Achievements


i have been rewarded for my hard working at vfstasheel for the year 2014

Education

BSc in Faculty Of Commerce

Education Details

BSc

Faculty Of Commerce

Cairo University, Egypt

Not specified

Accounting and Auditing

N/A

Cairo University
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

future secondary school

Egypt

2006

B / Very Good / 75 - 85%

N/A

future secondary school
2006

Training and Courses

Training/Course Details

Credit Department

Aug 2007

Bank Misr

1 month trainee certified at credit dep.

Jobseeker photo

Profile Skills and Keywords

AppreciationArabicBeIN Media GroupBoxingBroadcasting And FilmBusiness DevelopmentCredit DepartmentCustomer Experience ExpertCustomer Relation OfficerCustomer SatisfactionCustomer ServiceCustomer Service AdvisorEnglishEtisalat MisrFaculty Of CommerceFootballHard WorkerInnovativeInteractiveLeaderLeadershipMedia ProductionMicrosoft OfficeMotivationMusicProblem SolverPublic Relations And CommunicationsReadingRetailSalesSales AdvisorSupportTelecommunicationsVFS Tasheel International

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

leadership

leadership

: Expert

: Extreme - I love it!

:

1-3 years

Customer Satisfaction

Customer Satisfaction

: Expert

: High

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Innovative, Interactive

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