Muhammad Usman Bajwa

Deputy Manager IT

• Job Details:Installed and configured VMware ESXi 8.0 with RAID 5, created a vCenter cluster, and deployed ADC, DNS, DHCP, file server, and wireless LAN controller virtual machines. Oversaw deployment of Trend Micro antivirus across endpoints and servers, managing centralized policy enforcement and threat response. Managed user accounts, group policies, and organizational units through Active Directory to enforce security and access standards. Executed disaster recovery and backup planning, including data replication and recovery tests for critical systems. Configured and managed Titan DNS services, handling internal and public DNS zones, record updates, and DNS redundancy. Administered core Windows server roles including DC, ADC, and DHCP, ensuring high availability, authentication services, and automated IP address allocation. Provided tier 2/3 technical support to end users, resolving escalated hardware, software, and connectivity issues in a timely manner. Performed firmware upgrades and regular maintenance on network devices including firewalls, switches, and wireless access points. Coordinated with vendors and managed patch/update schedules for hardware and software lifecycle maintenance. Provisioned and maintained Dell PowerEdge R760 servers including RAID configuration, virtualization environment setup, and hardware diagnostics. Installed and configured Cisco AP 9120AXI access points, ensuring optimal wireless coverage and seamless integration with the existing LAN/WLAN architecture. Configured and administered Fortigate 120G firewall including security policies, VLANs, VPN tunnels, web filtering, and IPS for robust network protection. Managed Cisco Catalyst 9500L series switches, implementing VLANs, trunk/access ports, and static routing protocols for enterprise-level segmentation and performance. Maintained documentation for IT infrastructure, standard operating procedures, and disaster recovery plans. Conducted user training sessions and created documentation for ERP modules to facilitate smooth adoption and operational efficiency.

Assistant Manager IT

• Job Details:Managing IT infrastructure and ensuring security for a network of over 600 users. Installation and configuration of VMware ESXi (6.7, 7.0) and install different servers (WiFi controller, network monitoring tool (PRTG, Zabbix). Configured and monitoring TP-Link Omada WiFi controller. Configured file server (TrueNAS, My Cloud PR-4100). Overseeing the IT support team and administering Active Directory. Converted user requirements into technical specifications for IT projects. Conducting regular system backups and planning disaster recovery. Administering Office 365 & the PFSense firewall. Configured the proxy server (Squid, Squid Guard) traffic shaper, firewall rules. Ensure all the securities policies are implemented correctly on all nodes also ensure the security policies are implemented on every node. Provided remote support through multiple channels, such as telephone, emails, TeamViewer, VNC, and AnyDesk.

Assistant Manager IT

• Job Details:Installation & configuration of Windows Server 2012, 2016, 2019 (roles & services: Active Directory, DNS server, DC, ADC, RODC, CDC, DHCP server, DHCP failover, backup server, group policy management, file server, WDS server etc.). Perform regular system backups and participate in disaster recovery planning and testing. Installation and configuration of file server (Veeam, Arconics) backup and restore. Configuration and installation of UBNT devices for wireless PPP connectivity. Configuration of routers (Mikrotik), switches (Cisco, HP), VLAN, VTP & VPN. Installation of switches, AP, routers and repeaters and other network devices where required. Monitored resolve all issues in servers like domain controller, ERP, firewall, email server and network.