Basic Info

Muhammad El Deeb

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at Vodafone Egypt

Experience Details

Technical Support Engineer

Customer Service/Support

Experienced (Non-Manager)

Taking ownership of technical issues, Working to resolve more advanced issues when necessary, Resolving escalated complaints, Documenting troubleshooting & problem resolution steps, Participation in providing system administration as required.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg

Oct 2015 to present (1 year 2 months)
Web Content/Editor at Islamic Relief Worldwide

Experience Details

Web Content/Editor

Writing/Editorial

Experienced (Non-Manager)

Team Member of Data Entry Clerks and Content Editors of Islamic Relief Worldwide Organization's Official Website.
http://www.islamic-relief.org/


Company Details

Islamic Relief Worldwide (multinational)

nottingham, United Kingdom

More than 1000 employees

Non-Profit Organizations

http://www.islamicrelief.org

Aug 2015 to present (1 year 4 months)
POS Helpline Advisor at Orange Egypt

Experience Details

POS Helpline Advisor

Customer Service/Support

Experienced (Non-Manager)

Credit Transfer Revisions.
Point of Sales Apps. Management.
MobiCash Service Handling.
NLA Handling.
Resolving escalated complaints, Documenting troubleshooting & problem resolution steps.


Company Details

Orange Egypt (multinational)

6th. of october, Egypt

501-1000 employees

Telecommunications

http:///www.orange.com.eg

Mar 2015 to Oct 2015 (7 months)
Module Processor at Université Française d'Egypte

Experience Details

Module Processor

Education/Teaching, Training/Instructor

Entry Level

Managing the preparation of the required technical modules for an advanced level of technical courses for the FUE personnel staff.


Company Details

Université Française d'Egypte (multinational)

Cairo, Egypt

101-500 employees

Education

http://www.ufe.edu.eg/

Nov 2013 to Jan 2014 (2 months)
Human Resources Manager (volunteer) at Resala Foundation

Experience Details

Human Resources Manager (volunteer)

Human Resources

Manager

- Recruitment.
- Planning.
- Complaints Handling.
- Progress Appraisal.
- Team Management.


Company Details

Resala Foundation

6th of October, Egypt

51-100 employees

Non-Profit Organizations

N/A

Jan 2013 to Nov 2013 (10 months)
Human Resources Trainer (volunteer) at Islamic Relief Egypt

Experience Details

Human Resources Trainer (volunteer)

Human Resources

Experienced (Non-Manager)

- Recruitment.
- Planning.
- Complaints Handling.
- Progress Appraisal.
- Team Management.


Company Details

Islamic Relief Egypt

Cairo, Egypt

11-50 employees

Non-Profit Organizations

http://www.islamicrelief.com.uk

Aug 2013 to Nov 2013 (3 months)
Technical Trainer at YAT Learning Centers

Experience Details

Technical Trainer

Education/Teaching, Training/Instructor

Entry Level

Microsoft SQL Instructor.
Soft Skills Trainer.
.Net Fundamentals.


Company Details

YAT Learning Centers

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jun 2012 to Oct 2013 (1 year 4 months)
Trainer at Logic Academy Tanta

Experience Details

Trainer

IT/Software Development

Entry Level

Human Resources Trainer of Philosophy of Success, Team Working, Decisions Making & Time Management Tracks.


Company Details

Logic Academy Tanta

Tanta, Egypt

11-50 employees

Education

N/A

Feb 2012 to Jun 2013 (1 year 4 months)
Web Developer at Media Gate

Experience Details

Web Developer

IT/Software Development

Entry Level

Junior .Net Developer.


Company Details

Media Gate

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Jan 2010 to Mar 2010 (2 months)

Achievements


Certified Web Developer. Certified Human Resources Manager. International Educational Counselor.

Education

BSc in Chemistry

Education Details

BSc

Chemistry

Minufiya University, Egypt

C / Good / 65 - 75%

- Physical Chemistry. - Organic Chemistry. - Analytical Chemistry. - Thermodynamics. - Quantitative & Qualitative Chemistry. - Heterogeneous Chemistry. - Electrical Chemistry. - Quantum Mechanics.

he B.S. in Chemistry is the mo

Minufiya University
2004 - 2013
College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

Loughborough University, United Kingdom

B / Very Good / 75 - 85%

Human Resources Management. Professional Human Resources Syllabus. Labor Laws.

Recruitment, Labor Law, Time Management, Personnel, Job Descriptions, Job Appraisal, Mind Mapping, Reporting, Complaints Handling, Coaching, Management Planning, Efficiency, Productivity.

Loughborough University
2013 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Ahmadiya Military School

Egypt

2004

A / Excellent / 85 -100%

N/A

Al Ahmadiya Military School
2004

Certifications

Certificate details

Mastering ASP.Net

Oct 2009

762 out of 780

N/A

N/A

YAT Learning Center

.Net Fundamentals.
ASP.Net using C# & VB.Net
ADO.Net
OOB.
SQL Basics.

ICDL
Aug 2010

Certificate details

ICDL

Aug 2010

N/A

N/A

N/A

AXON Global

International Computer Driving License.

Certificate details

Bachelor of Science

Jun 2013

9982 out of 15350

N/A

N/A

Faculty of Science

N/A

Certificate details

General English [Intermediate Level]

Feb 2009

N/A

N/A

N/A

AXON Global

N/A

Certificate details

iTP TOEFL Preparation Corse

Apr 2013

N/A

N/A

N/A

Amideast Egypt

N/A

IATC
Sep 2013

Certificate details

IATC

Sep 2013

N/A

N/A

N/A

ICEF

International Agent Trained Counselor.

Certificate details

Human Resources Management Diploma

Mar 2013

N/A

N/A

N/A

Loughborough Institute UK

N/A

Certificate details

Mastering Php & MySQL

Oct 2013

N/A

N/A

N/A

YAT Learning Center

N/A

Training and Courses

Training/Course Details

General English

Jan 2009

AXON Global

N/A

Training/Course Details

iTP TOEFL Preparation Course

Feb 2013

Amideast Egypt

N/A

Training/Course Details

Mastering ASP.Net 2.0

Feb 2010

YAT Learning Centers

N/A

Training/Course Details

Microsoft SQL Server 2005

Apr 2010

YAT Learning Centers

N/A

Training/Course Details

Mastering ASP.Net 3.5

May 2012

YAT Learning Centers

N/A

Training/Course Details

Microsoft SQL Server 2008

May 2012

YAT Learning Centers

N/A

Training/Course Details

Mastering Php & MySQL

Oct 2013

YAT Learning Centers

N/A

Training/Course Details

Brain Based Learning

Jun 2012

Teach Right Academy

N/A

Training/Course Details

Human Resources Management

Mar 2013

Loughborough Institute UK

N/A

Training/Course Details

IATC [International Agent Trained Councelor]

Sep 2013

ICEF

N/A

Training/Course Details

Professional Photography

Sep 2013

Cairo Amateurs Photography Club

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ASP.NETArabicBachelor Of ScienceBrain Based LearningCarsChemistryCustomer ServiceCyclingEditorialEducationEnglishFootballFrenchGeneral EnglishGeneral English [Intermediate Level]Hard WorkerHikingHuman ResourcesHuman Resources (HR)Human Resources ManagementHuman Resources Management DiplomaHuman Resources ManagerHuman Resources TrainerIATCIATC [International Agent Trained Councelor]ICDLITITP TOEFL Preparation CorseITP TOEFL Preparation CourseInformation Technology ServicesInteractiveIslamic Relief WorldwideLeaderMastering ASP.NetMastering ASP.Net 2.0Mastering ASP.Net 3.5Mastering Php & MySQLMicrosoft SQL ServerMicrosoft SQL Server 2005Microsoft SQL Server 2008Module ProcessorMusicNon-Profit OrganizationsOrange EgyptOrganizerPOS Helpline AdvisorPhotographyPlannerProfessional PhotographyReadingRunningSafariSoftware DevelopmentSupportTechnical Support EngineerTechnical TrainerTechnologyTelecommunicationsTrainerTrainingTravellingUniversit Franaise D'EgypteVodafone EgyptWeb Content/EditorWeb DeveloperWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

ICDL

ICDL

: Advanced

: Medium

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

1-3 years

ASP.NET

ASP.NET

: Intermediate

: Medium

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT

IT

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: High

:

1-3 years

Training

Training

: Advanced

: High

:

1-3 years

Photography

Photography

: Advanced

: Extreme - I love it!

:

5-7 years

Cycling

Cycling

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Organizer, Interactive

Online Presence

eg.linkedin.com/in/muhammadeldeebhttps://www.facebook.com/MuhammadAElDeebhttp://www.twitter.com/MKAeMtafakeer.tumblr.com

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