Basic Info

Muhammad El Deeb

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Web Content/Editor (volunteer) at Islamic Relief Worldwide

Experience Details

Web Content/Editor (volunteer)

Writing/Editorial

Experienced (Non-Manager)

Team Member of Data Entry Clerks and Content Editors of Islamic Relief Worldwide Organization's Official Website : islamic-relief.org/
Use data and feedback from users to help evaluate and enhance the value of a set of written materials and websites.
Responsible for aspects of content, which includes development, design, production, presentation, evaluation and analysis, to name a few.
Producing new content and writing it in an interesting and appealing manner.
Sourcing images and artwork, and commissioning photographers
liaising with clients or internal departments.
Maintaining the site once it is live and ensuring the information is accurate.


Company Details

Islamic Relief Worldwide (multinational)

Nottingham, United Kingdom

More than 1000 employees

Non-Profit Organizations

http://www.islamicrelief.org

Aug 2015 to present (2 years 1 month)
Corporate Field Trainer at Huawei Egypt

Experience Details

Corporate Field Trainer

Training/Instructor, Business Development

Experienced (Non-Manager)

Develop and maintain new materials specific to existing and future of Huawei.
Assist in developing, implementing and maintaining service manuals.
Work with cross-functional teams to support product improvements and new product introduction for the development of training materials.
Plan and coordinate support and collaboration.
Assist in providing high-level technical support and training to field sales professionals.
Establish a rapport and maintain a professional relationship with staff professionals to insure flawlessly executed field training and successful initial cases.
When appropriate, can work globally to support international site initiations.
Train and educate former marketers on Huawei's practice marketing materials.
Reinforce Huawei culture in all projects and activities.
Performs special projects as assigned.
Support all internal departments and external customer field support personnel from a training perspective.


Company Details

Huawei Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.huawei.com

Mar 2017 to present (6 months)
Field Training Officer at Bridge for Training & Consulting

Experience Details

Field Training Officer

Business Development, Training/Instructor, Human Resources

Manager

Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.

Designing and expanding training and development programmes based on the needs of the organisation and the individual.

Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.

Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.

Developing effective induction programmes.

Producing training materials for in-house courses.

Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation.

Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.

Ensuring that statutory training requirements are met.

Evaluating training and development programmes.

Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment.

Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.


Company Details

Bridge for Training & Consulting

Cairo, Egypt

11-50 employees

Training and Coaching, Consulting Services, Human Resources

N/A

Nov 2016 to present (10 months)
Senior Technical Support Specialist/CC Premium Data & Business Solutions at Vodafone Egypt

Experience Details

Senior Technical Support Specialist/CC Premium Data & Business Solutions

Customer Service/Support

Experienced (Non-Manager)

Taking ownership of technical issues.
Working to resolve more advanced issues when necessary.
Resolving escalated complaints.
Documenting troubleshooting & problem resolution steps.
Participation in providing system administration as required.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg

Oct 2015 to Mar 2017 (1 year 5 months)
POS Helpline Advisor at Orange Egypt

Experience Details

POS Helpline Advisor

Customer Service/Support

Experienced (Non-Manager)

Credit Transfer Revisions.
Point of Sales Apps. Management.
MobiCash Service Handling.
NLA Handling.
Resolving escalated complaints, Documenting troubleshooting & problem resolution steps.


Company Details

Orange Egypt (multinational)

Giza, Egypt

501-1000 employees

Telecommunications

http:///www.orange.com.eg

Mar 2015 to Oct 2015 (7 months)
Module Processor at Université Française d'Egypte

Experience Details

Module Processor

Education/Teaching, Training/Instructor

Entry Level

Managing the preparation of the required technical modules for an advanced level of technical courses for the FUE personnel staff.


Company Details

Université Française d'Egypte (multinational)

Cairo, Egypt

101-500 employees

Education

http://www.ufe.edu.eg/

Nov 2013 to Jan 2014 (2 months)
Human Resources Manager (volunteer) at Resala Foundation

Experience Details

Human Resources Manager (volunteer)

Human Resources

Manager

- Recruitment.
- Planning.
- Complaints Handling.
- Progress Appraisal.
- Team Management.


Company Details

Resala Foundation

Giza, Egypt

51-100 employees

Non-Profit Organizations

N/A

Jan 2013 to Nov 2013 (10 months)
Human Resources Trainer (volunteer) at Islamic Relief Egypt

Experience Details

Human Resources Trainer (volunteer)

Human Resources

Experienced (Non-Manager)

- Recruitment.
- Planning.
- Complaints Handling.
- Progress Appraisal.
- Team Management.


Company Details

Islamic Relief Egypt

Cairo, Egypt

11-50 employees

Non-Profit Organizations

http://www.islamicrelief.com.uk

Aug 2013 to Nov 2013 (3 months)
Technical Trainer at YAT Learning Centers

Experience Details

Technical Trainer

Education/Teaching, Training/Instructor

Entry Level

Microsoft SQL Instructor.
Soft Skills Trainer.
.Net Fundamentals.


Company Details

YAT Learning Centers

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jun 2012 to Oct 2013 (1 year 4 months)
Trainer at Logic Academy Tanta

Experience Details

Trainer

IT/Software Development

Entry Level

Human Resources Trainer of Philosophy of Success, Team Working, Decisions Making & Time Management Tracks.


Company Details

Logic Academy Tanta

Gharbia, Egypt

11-50 employees

Education

N/A

Feb 2012 to Jun 2013 (1 year 4 months)
Web Developer at Media Gate

Experience Details

Web Developer

IT/Software Development

Entry Level

Junior .Net Developer.


Company Details

Media Gate

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Jan 2010 to Mar 2010 (2 months)

Achievements


Certified Web Developer. Certified Human Resources Manager. International Educational Counselor.

Education

BSc in Chemistry

Education Details

BSc

Chemistry

Minufiya University, Egypt

C / Good / 65 - 75%

- Physical Chemistry. - Organic Chemistry. - Analytical Chemistry. - Thermodynamics. - Quantitative & Qualitative Chemistry. - Heterogeneous Chemistry. - Electrical Chemistry. - Quantum Mechanics.

N/A

Minufiya University
2004 - 2013
College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

Loughborough University, United Kingdom

B / Very Good / 75 - 85%

Recruitment, Labor Law, Time Management, Personnel, Job Descriptions, Job Appraisal, Mind Mapping, Reporting, Complaints Handling, Coaching, Management Planning, Efficiency, Productivity.

Human Resources Management Diploma that provides the necessary knowledge and skills needed by a Human Resources Manager

Loughborough University
2013 - 2013
College Diploma in Business Management

Education Details

College Diploma

Business Management

American University in Cairo (AUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

American University in Cairo (AUC)
2010 - 2011

Certifications

Certificate details

Mastering ASP.Net

Oct 2009

762 out of 780

N/A

N/A

YAT Learning Center

.Net Fundamentals.
ASP.Net using C# & VB.Net
ADO.Net
OOB.
SQL Basics.

ICDL
Aug 2010

Certificate details

ICDL

Aug 2010

N/A

N/A

N/A

AXON Global

International Computer Driving License.

Certificate details

Bachelor of Science

Jun 2013

9982 out of 15350

N/A

N/A

Faculty of Science

N/A

Certificate details

General English [Intermediate Level]

Feb 2009

N/A

N/A

N/A

AXON Global

N/A

Certificate details

iTP TOEFL Preparation Corse

Apr 2013

N/A

N/A

N/A

Amideast Egypt

N/A

IATC
Sep 2013

Certificate details

IATC

Sep 2013

N/A

N/A

N/A

ICEF

International Agent Trained Counselor.

Certificate details

Human Resources Management Diploma

Mar 2013

N/A

N/A

N/A

Loughborough Institute UK

N/A

Certificate details

Mastering Php & MySQL

Oct 2013

N/A

N/A

N/A

YAT Learning Center

N/A

Training and Courses

Training/Course Details

General English

Jan 2009

AXON Global

N/A

Training/Course Details

iTP TOEFL Preparation Course

Feb 2013

Amideast Egypt

N/A

Training/Course Details

Mastering ASP.Net 2.0

Feb 2010

YAT Learning Centers

N/A

Training/Course Details

Microsoft SQL Server 2005

Apr 2010

YAT Learning Centers

N/A

Training/Course Details

Mastering ASP.Net 3.5

May 2012

YAT Learning Centers

N/A

Training/Course Details

Microsoft SQL Server 2008

May 2012

YAT Learning Centers

N/A

Training/Course Details

Mastering Php & MySQL

Oct 2013

YAT Learning Centers

N/A

Training/Course Details

Brain Based Learning

Jun 2012

Teach Right Academy

N/A

Training/Course Details

Human Resources Management

Mar 2013

Loughborough Institute UK

N/A

Training/Course Details

IATC [International Agent Trained Councelor]

Sep 2013

ICEF

N/A

Training/Course Details

Professional Photography

Sep 2013

Cairo Amateurs Photography Club

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

ASP.NETArabicBachelor Of ScienceBrain Based LearningBusinessBusiness ManagementCarsChemistryConsulting ServicesCorporate Field TrainerCustomer ServiceCyclingEditorialEducationEnglishField Training OfficerFootballFrenchGeneral EnglishGeneral English [Intermediate Level]Hard WorkerHikingHuawei EgyptHuman ResourcesHuman Resources (HR)Human Resources ManagementHuman Resources Management DiplomaHuman Resources ManagerHuman Resources TrainerIATCIATC [International Agent Trained Councelor]ICDLITITP TOEFL Preparation CorseITP TOEFL Preparation CourseInformation Technology ServicesInteractiveIslamic Relief WorldwideLeaderMastering ASP.NetMastering ASP.Net 2.0Mastering ASP.Net 3.5Mastering Php & MySQLMicrosoft SQL ServerMicrosoft SQL Server 2005Microsoft SQL Server 2008Module ProcessorMusicNon-Profit OrganizationsOrange EgyptOrganizerPOS Helpline AdvisorPhotographyPlannerProfessional PhotographyReadingRunningSafariSenior Technical Support Specialist/CC Premium Data & Business SolutionsSoftware DevelopmentSupportTechnical TrainerTechnologyTelecommunicationsTrainerTrainingTraining And CoachingTravellingUniversit Franaise D'EgypteVodafone EgyptWeb Content/EditorWeb DeveloperWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

ICDL

ICDL

: Advanced

: Medium

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

1-3 years

ASP.NET

ASP.NET

: Intermediate

: Medium

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT

IT

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: High

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

5-7 years

Photography

Photography

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Organizer, Interactive

Online Presence

eg.linkedin.com/in/muhammadeldeebhttps://www.facebook.com/MuhammadAElDeebhttp://www.twitter.com/MKAeMtafakeer.tumblr.com

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