Basic Info

Muhammad Ali

3 years

Assiut, Egypt

Bachelor's Degree

Experienced

Work Experience

Agent, Product Deployment and Technical Support at E-finance

Experience Details

Agent, Product Deployment and Technical Support

IT/Software Development

Entry Level

Training the end users on the services/applications
• Deploy new services/applications
• Providing onsite support to end users
• Perform any job-related task or command assigned by direct manager/ supervisor
• Handling clients relations and understanding clients’ needs
• Setting up forms and questionnaires for clients subscriptions.
• Assisting clients in filling technical forms and questionnaires.


Company Details

E-finance

Assiut, Egypt

101-500 employees

Financial Services

http://www.efinance.com.eg/

May 2014 to present (2 years 7 months)
Retail Sales Representative at Vodafone egypt

Experience Details

Retail Sales Representative

Customer Service/Support

Experienced (Non-Manager)

• Oriented to maintain the best customer experience.
• Ability to handle customers' different problems.
• Achieving the monthly dedicated Sales target.
• Furnish and enhance after selling service and keeping a customer database.
• Flexible enough to perform outdoor tasks if needed.
• Working under pressure regardless the rush hours.
• Support in enhancing the overall retail performance.
• Handle paper work that is reported to the different company departments.
• Handle all multi-task functions (cash-inventory).
• Ensure accurate and smooth day-to-day operations.
• Insuring customers' full satisfaction before leaving the store


Company Details

Vodafone egypt

Assuit, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.com.eg/

Jan 2013 to May 2014 (1 year 3 months)
Direct sales assistant at CIB bank

Experience Details

Direct sales assistant

Banking, Sales/Retail, Accounting/Finance

Experienced (Non-Manager)

• presenting the product or service in a structured professional way face to face.
• maintaining and developing business relationships with existing customers in person and via telephone calls and emails
• cold calling to arrange meetings with potential customers
• reviewing my own sales performance, aiming to meet or exceed targets
• gaining a clear understanding of customers' businesses and requirements
• attending team meeting and sharing best practice with colleagues
• follow up on customer inquires not immediately resolved
• make preparations of presentations proposals and sales contracts
• plans and organizes personal sales strategy
• fulfill other duties and responsibilities as assigned


Company Details

CIB bank (multinational)

Cairo - Nasr City, Egypt

More then 1000 employees

Banking, Financial Services

http://www.cibeg.com/en/Pages/default.aspx

Jul 2012 to Dec 2012 (5 months)

Achievements


achievements as Agent, Product Deployment and Technical Support at e-finance


achievements as Retail Sales Representative at vodafone egypt


achievements as direct sales assistant at CIB bank


i have achievements in IT field by getting certification in business English course in Amcham and certification in digital communication networks in ALISON

Education

Bachelor's Degree in general law

Education Details

Bachelor's Degree

general law

Assiut University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assiut University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el gamaa school

Egypt

2007

B / Very Good / 75 - 85%

N/A

el gamaa school
2007

Certifications

CDC
Nov 2011

Certificate details

CDC

Nov 2011

90 out of 100

N/A

N/A

amchamb american chamber in egypt

N/A

Certificate details

Training course in the science of aviation

Aug 2004

N/A

N/A

N/A

Training course in the science of aviation

N/A

Certificate details

digital communication networks

Aug 2014

N/A

N/A

N/A

ALISON

N/A

Training and Courses

Training/Course Details

business english , CDC

Nov 2011

American Chamber

• Social Interaction a-Meeting and greeting Engaging conversation and prompting Conversational techniques • Telephoning Skills • Effective Interaction in Meetings • The Language of Negotiating • Making short Presentations • Talking about Products and Brands • Talking about the Company Discussing Plans Strengths and Weaknesses Staff Organization and Structure Development Market position and competition • Management styles: Using the right language • Cultural and Difference: How culture effects the way we speak • Talking about Money, Finance • Schedules, Plans and Timetables • Talking about national, international and global factors, economies • Voice projection, pronunciation and tonality

Training/Course Details

Training course in the science of aviation

Aug 2004

The National Institute of Civil Aviation Training

N/A

Training/Course Details

digital communication networks

Aug 2014

ALISON

N/A

Training/Course Details

comptia network+

Oct 2014

networking

Topics include network hardware, connections, software, the OSI Reference model, and different protocols used in local area networks (LANs) and wide area networks (WANs). CompTIA recommends having the A+ certification, and nine months networking experience before sitting for the exam, but this is not required. Network+ prepares one for continuing to Microsoft certifications and Cisco certifications. A combination A+/Network+, A+/Server+, or (just) Security+ certification can fulfill the elective exam requirement of the Microsoft Certified Systems Administrator (MCSA) certification

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAgent, Product Deployment And Technical SupportArabicBankingBusiness DevelopmentBusiness English , CDCCCNACDCCIB BankCommunicatorComptia Network+Customer ServiceCustomer-orientedDigital Communication NetworksDirect Sales AssistantEnglishFinanceFinancial ServicesFootballGeneral LawHandballHiphop DanceICDLITInsuranceMicrosoft ExcelMicrosoft OfficeMicrosoft WordMoviesMusicNetworkingProblem SolverProduct DeploymentRetailRetail Sales RepresentativeRunningSalesSoftware DevelopmentSportsSupportSupportiveSwimmingTeam PlayerTechnical SupportTelecommunicationsTraining Course In The Science Of AviationWatches

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

1-3 years

technical support

technical support

: Expert

: Extreme - I love it!

:

1-3 years

IT

IT

: Expert

: Extreme - I love it!

:

5-7 years

sales

sales

: Advanced

: High

:

1-3 years

banking

banking

: Advanced

: High

:

Less than 1 year

product deployment

product deployment

: Advanced

: High

:

1-3 years

Accounting

Accounting

: Intermediate

: High

:

1-3 years

Key Skills

Communicator, Customer-oriented, Problem Solver, Team Player, Supportive

Online Presence

http://eg.linkedin.com/in/sallokahttps://www.facebook.com/sallookahttps://twitter.com/salloka

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