MU
Muhammad Usman
Administrator / Logistics & HR Support at Transguard Group LLC (Emaar Security/Dubai Hills Estate)
Work Experience
Administrator / Logistics & HR Support
Transguard Group LLC (Emaar Security/Dubai Hills Estate)
Apr 2022 - Present -3 yrs, 1 month
- Job Details:Manage day-to-day administrative operations, including logistics coordination, resources allocation, and internal communication. Managed work completion reports (WCR) and ensured timely and accurate invoice submissions. Maintained organized records, tracked projects progress, and supported documentation need across department. Provided support to the HR department, including employee data management, time sheet, leave tracking, and assisting with onboarding processes. Handling full-cycle payroll support include collecting and verifying attendance sheets, calculating working hours, overtime, deductions and preparing salary summaries for final payroll processing. Coordination with the finance department to ensure timely disbursement of salaries and resolution of payroll discrepancies. Generated payroll reports and provided administrative support during audits and inspection. Contributed to strategic planning efforts and supported continuous improvement initiatives across the departments.
Servi Xer LLC
Mar 2021 - Dec 2021 -9 months
Pakistan
- Job Details:Transcribed and digitized large volume of handwritten, printed, and audio recorded data with high accuracy and attention to details. Entered and updated data into internal databases and content management systems, ensuring consistency and formatting compliances. Managed multiple transcriptions assignments simultaneously while meeting daily and weekly productivity targets. Utilized transcription software and tools such as Express Scribe, Microsoft Excel, and other platforms for efficient workflow.
Customer Support Representative
Mars BPO
Jun 2020 - Jan 2021 -7 months
Pakistan
- Job Details:Controlled incoming calls, emails, and chats to assist customers with inquiries, orders and complaints. Provided accurate information about products, services, and company policies. Cooperated with an internal team (sales, technical support, logistics) to resolve customer requests and complaints. Handled high-volume inquiries while maintaining attention reviews to improve service.
Education
Bachelor's Degree in Physics
Riphah universityJan 2018 - Jan 2020 - 2 yr
Bachelor's Degree in Mathematics
Sargodha universityJan 2015 - Jan 2017 - 2 yr