MU

Muhammad Usman

Administrator / Logistics & HR Support at Transguard Group LLC (Emaar Security/Dubai Hills Estate)

Work Experience

  • Administrator / Logistics & HR Support

    Transguard Group LLC (Emaar Security/Dubai Hills Estate)

    Apr 2022 - Present -3 yrs, 1 month

    • Job Details:Manage day-to-day administrative operations, including logistics coordination, resources allocation, and internal communication. Managed work completion reports (WCR) and ensured timely and accurate invoice submissions. Maintained organized records, tracked projects progress, and supported documentation need across department. Provided support to the HR department, including employee data management, time sheet, leave tracking, and assisting with onboarding processes. Handling full-cycle payroll support include collecting and verifying attendance sheets, calculating working hours, overtime, deductions and preparing salary summaries for final payroll processing. Coordination with the finance department to ensure timely disbursement of salaries and resolution of payroll discrepancies. Generated payroll reports and provided administrative support during audits and inspection. Contributed to strategic planning efforts and supported continuous improvement initiatives across the departments.
  • Data Transcriber

    Servi Xer LLC

    Mar 2021 - Dec 2021 -9 months

    Pakistan

    • Job Details:Transcribed and digitized large volume of handwritten, printed, and audio recorded data with high accuracy and attention to details. Entered and updated data into internal databases and content management systems, ensuring consistency and formatting compliances. Managed multiple transcriptions assignments simultaneously while meeting daily and weekly productivity targets. Utilized transcription software and tools such as Express Scribe, Microsoft Excel, and other platforms for efficient workflow.
  • Customer Support Representative

    Mars BPO

    Jun 2020 - Jan 2021 -7 months

    Pakistan

    • Job Details:Controlled incoming calls, emails, and chats to assist customers with inquiries, orders and complaints. Provided accurate information about products, services, and company policies. Cooperated with an internal team (sales, technical support, logistics) to resolve customer requests and complaints. Handled high-volume inquiries while maintaining attention reviews to improve service.
  • Education

    • Bachelor's Degree in Physics

      Riphah university

      Jan 2018 - Jan 2020 - 2 yr

    • Bachelor's Degree in Mathematics

      Sargodha university

      Jan 2015 - Jan 2017 - 2 yr

    Skills

    Languages

    • English

      Fluent
    • Urdu

      Fluent
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