Basic Info

Muhammad Hamdi

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Pre-Sales Manager at Appliance

Experience Details

Pre-Sales Manager

IT/Software Development, Sales/Retail

Manager

 Combining my technical knowledge of computer systems, servers and networking, with B2B sales/presentation skills to:
 Grow the customer base by following up on leads and reaching out to new potential key customers.
 Assist in marketing or other areas as needed in a growing business
 Provide advice and support on a range of products and services to various vertical markets.
 Determine needs; understand the client’s objectives and design & present recommended solutions.
 Perform market research and analyze markets to determine priorities and strategies for market development.
 Provide training and attend trade shows.
 Identifying new sales channels/opportunities.
 Quote prices, contract terms, estimated delivery timing, and credit terms.


Company Details

Appliance

Egypt

501-1000 employees

Outsourcing/Offshoring , Computer and Network Security , Consumer Electronics

www.appliance-eg.com

Dec 2014 to present (2 years)
Senior System Engineer at Appliance

Experience Details

Senior System Engineer

IT/Software Development

Experienced (Non-Manager)

 Microsoft Active Directory including assessment,
 remediation, and upgrade related projects
 Design, implementation, and support of virtualization solutions utilizing Microsoft Hyper-V
 Continuously participating in Identifying technical improvements to decrease any administrative overhead.
 Participate actively in platform upgrade plans.
 Troubleshoot some minor incident in other Microsoft infrastructure solutions such as Azure,
 Lync, System Center, ADFS, and SQL Server.
 Pre-sales support
 Assistance in scoping projects and creating SOWs (Statement of Work)
 Delivery of selected projects including documentation
 Focus on customer satisfaction and retention
 Help cultivate and grow the business with new customers


Company Details

Appliance

Egypt

501-1000 employees

Outsourcing/Offshoring , Computer and Network Security , Consumer Electronics

www.appliance-eg.com

Sep 2011 to Dec 2014 (3 years 3 months)
System Administrator at Appliance

Experience Details

System Administrator

IT/Software Development

Entry Level

Handling all requests related to Windows Server 03 & 08 services (DC - DHCP -DNS - File Server -VPN Server and Client - Firewall - RADIUS Server - WDS Server - WSUS Server – Mail Server by MailEnable)
 Manage requests related to Linux Server (DHCP - DNS - Proxy SQUID Server - Firewall IPTABLE)
 Troubleshoot and Manage Elastix FreePBX (Asterisk) Server to connect all branches with VOIP
 protocols and call center and IVR system according type of protocol like SIP,ZAP,IAX and configure E1 and Sangoma and Diegem card on system.
 Redesign and implement all the network infrastructure of the HQ and all the 24 branches all over the country.
 Provide on call support after office business hours for critical incidents.
 Responsible for documenting all actions taken or needed in incidents and service requests.
 Handle the mailbox to answer general user’s enquirers as well as responding to speedups and escalations.


Company Details

Appliance

Egypt

501-1000 employees

Outsourcing/Offshoring , Computer and Network Security , Consumer Electronics

www.appliance-eg.com

Dec 2010 to Sep 2011 (9 months)

Education

BSc in Communication and Electronics

Education Details

BSc

Communication and Electronics

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Zamlek Secondry School

Egypt

2002

A / Excellent / 85 -100%

N/A

El Zamlek Secondry School
2002

Certifications

MCITP
Jun 2011

Certificate details

MCITP

Jun 2011

N/A

https://mcp.microsoft.com/authenticate/validatemcp.aspx

990177

Access Code (Muhammadhamdi)

ITIL
Jan 2015

Certificate details

ITIL

Jan 2015

N/A

N/A

GR750148540MH

Axelos

ITIL® Foundation Certificate in IT
Service Management

Training and Courses

Training/Course Details

IT

Jul 2007

Simenes Limited Internship

N/A

Training/Course Details

IT

Jul 2006

Halwani Bros. Internship

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCCNACommunication And ElectronicsCommunicatorComputer And Network SecurityConsumer ElectronicsEnglishHard WorkerITIT SalesITILInformation TecnolgyLinuxMCITPOffshoringOutsourcingPlannerPre-SalesPre-Sales ManagerPresenterProblem SolverRetailSalesSenior System EngineerSoftware DevelopmentSystem Administrator

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MCITP

MCITP

: Expert

: Extreme - I love it!

:

3-5 years

CCNA

CCNA

: Expert

: Medium

:

3-5 years

Linux

Linux

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Information Tecnolgy

Information Tecnolgy

: Expert

: Extreme - I love it!

:

1-3 years

Pre-Sales

Pre-Sales

: Advanced

: Extreme - I love it!

:

1-3 years

IT Sales

IT Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Communicator, Hard worker, Presenter, Problem Solver

Online Presence

www.linkedin.com/in/muhammadhamdi

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