Basic Info

Muhamed Muhamed

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Senior Representative at Vodafone Egypt

Experience Details

Customer Service Senior Representative

Customer Service/Support

Experienced (Non-Manager)

From April 2010 to July 2011:
I worked as a High value representative, Handling high value customers requests & complaints
through answering customers’ inquiries .
From August 2011 to July 2012:
I worked as a Complaint and Retention senior representative, Owning customer experience from end
to end through handling all service requests.
From July 2012 till now:
I'm working as a Premium and Platinum senior representative, Handling Premium customers
(Consumer & Enterprise) requests & complaints through answering customers’ inquiries and provide
them with needed recommendations and actions with a superior customer service, Act as account
angel through conducting outbound contacts or make visits to educate customer about certain
services or retain him


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Apr 2010 to present (7 years 6 months)
Service Point Advisor at DHL Express

Experience Details

Service Point Advisor

Sales/Retail

Entry Level

Ensure that all inquiries and problems are answered promptly, investigated and resolved, within the
customer Service guidelines and Standing Financial Instructions make decisions on and process
customer requests for direct issues, special picks and emergencies deal with and resolve customer
complaints relating to products. Promote products and services to existing customers and end users.
update and manage the customer profiles on the call management system


Company Details

DHL Express (multinational)

Egypt

N/A

Logistics and Supply Chain

N/A

Jan 2010 to Apr 2010 (3 months)
Marketing officer at EMTC

Experience Details

Marketing officer

Marketing/PR/Advertising

Entry Level

I was responsible for the presentation for the both commercial and medical websites to the clients and
to reach the targeted customers upon tele-sales recommendation to achieve the required target.


Company Details

EMTC

Egypt

11-50 employees

Marketing and Advertising

N/A

Sep 2009 to Dec 2009 (3 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

saiedia secondary school

Egypt

2004

B / Very Good / 75 - 85%

N/A

saiedia secondary school
2004

Certifications

ICDL
May 2009

Certificate details

ICDL

May 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English course

May 2017

Berlitz

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicBusiness DevelopmentCustomer CareCustomer ServiceCustomer Service Senior RepresentativeCustomer-orientedDHL ExpressEnglishEnglish CourseFlexibleFoodFootballGamesHard WorkerICDLLogistics And Supply ChainMarketingMarketing And AdvertisingMarketing OfficerMicrosoft ExcelMicrosoft WordNescafeRetailSalesService Point AdvisorSocialSupportSupportiveSwimmingTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Intermediate

: Medium

:

Less than 1 year

Marketing

Marketing

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Social, Supportive

Online Presence

http://linkedin.com/in/muhamed-fathi-8b0103141facebook.com/muhamedfathi7https://twitter.com/MuhamedFathi

:)

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