Muhamad Abd Al Rahman Hegazy

Senior Backup and Recovery EngineerFull Time

• Job Details:• Implementation of Backup solution. • Provide operational support for backup infrastructure. • Install, configure, and de-configure backup agents. • Setup Backup Policies based on customer requirements. • Provide and analyze daily, weekly, and monthly backup reports. • Review backup capacity and utilization trending. • Provide system expansion recommendations to support data growth. • Interact with the Infrastructure team for new infrastructure deployments and design changes. • Backup Software upgrades. • Follow and maintain in-house Operational documentation for repeatable processes. • Follow Change Management procedures for all production level changes within the enterprise environment. • Review of new solutions and upcoming projects.

Enterprise Backup and Recovery Technical Support EngineerFull Time

• Job Details:- Troubleshoot, analyze customer technical incidents and requests. - Applying ITIL practices in handling client’s service requests - Handling duty manager escalations/complaints - Supporting Spectrum Protect (formerly TSM) functionalities include backup and restore, archive and retrieve over different platforms (Windows, Linux, AIX) - Offering recovery solutions and practices to various storage environment (DAS, SAN, NAS, Cloud). - Providing protection to various server applications include but not limited to Oracle DB, Microsoft SQL, IBM DB2, SAP HANA, Microsoft Exchange, IBM Lotus Notes, Linux Domino.

Supplier Quality SpecialistFull Time

• Job Details:- Keeping in contact with suppliers over the phone/Emails to confirm fulfilling customer open jobs - Establishing connection with semi-conductor and electronics suppliers/manufacturers in Europe, Asia and the US. - Confirm delivering customer's requirements of semi-conductor products datasheets - Verify Semi-conductor manufacturer compliance with global environment declaration such as ROHS-EU ROHS REACH-WEEE-ELV - Assuring components compliance to conflict mineral regulation - Forecasting electronic/semi-conductor component End of Life - Keeping suppliers up to date with customer’s concerns and feedback - Track and trace missing/incorrect pieces of data to ensure customer request completion - Co-operate with customer relation team to provide recommendations that may fulfill customer’s current and future needs