Muhamad Abd Al Rahman HegazyCoronavirus • Immediate Start

Remote technical support engineer at IBM

Cairo, Egypt

MCSA
Research
Relationship Management
Problem Management
Service Management

Work Experience

Remote technical support engineer at IBM
Aug 2016 to present · 4 Years 1 Month
Supplier Quality Specialist at Silicon Expert Technologies
Aug 2015 to present · 5 Years 1 Month
Technical support Senior at SYKES (SONY UK)
Apr 2014 to Jun 2015 · 1 Year 2 Months
Technical support Advisor at Samsung UK (TP)
Nov 2012 to Dec 2013 · 1 Year 1 Month

Education

College Diploma in Business English
AMIDEAST - Egypt 2010 to 2010 · 0 Months
Bachelor's Degree in Accounting
Al-Azhar University - Egypt 2003 to 2008 · 5 Years
High School - Thanaweya Amma
Belbies Azhari Secondary School - Egypt 1999

Skills
Tools and Fields of Expertise

MCSA
Research
Relationship Management
Problem Management
Service Management
Real-Time Management
Incident Management
ITIL
Power Point
Agile Principles
Customer Service
CCNA
Teaching/training
Cloud
Backup and recovery
Storage
Spectrum Protect
MS Azure
Microsoft Word
Linux
Computer networks
iOS
Microsoft Excel

Languages

English
Advanced
Arabic
Fluent
German
Beginner

Training & Certifications

VMware vSphere 6 (VCP6-DCV)
CBT Nuggets (videos) · 2017
IBM Certified Tivoli Storage Manager administrator (C9060-511)
IBM · 2017
Tivoli storage manager administrator
IBM · 2017
NetApp Storage Clustered Data ONTAP
Udemy.com · 2017
CompTIA Storage+
Train Signal (Videos) · 2016
▪ Microsoft certified solution associate (MCSA)
CompuTek · 2015
CompTIA A+
CBT Nuggets (videos) · 2015
CCNA Wireless IUWNE 640-722
CBT Nuggets (videos) · 2014
CCNA
Cisco · 2013
Cisco Certified Network Associate (CCNA 200- 120)
Self study · 2013

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