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Muhamad Abd Al Rahman HegazyCoronavirus • Immediate Start

Remote technical support engineer at IBM

Cairo, Egypt
  • MCSA
  • Research
  • Relationship Management
  • Problem Management
  • Service Management

Work Experience

  • Remote technical support engineer at IBM

    Aug 2016 to present · 4 Years 1 Month
  • Supplier Quality Specialist at Silicon Expert Technologies

    Aug 2015 to present · 5 Years 1 Month
  • Technical support Senior at SYKES (SONY UK)

    Apr 2014 to Jun 2015 · 1 Year 2 Months
  • Technical support Advisor at Samsung UK (TP)

    Nov 2012 to Dec 2013 · 1 Year 1 Month

Education

  • College Diploma in Business English

    AMIDEAST - Egypt 2010 to 2010 · 0 Months
  • Bachelor's Degree in Accounting

    Al-Azhar University - Egypt 2003 to 2008 · 5 Years
  • High School - Thanaweya Amma

    Belbies Azhari Secondary School - Egypt 1999

Skills
Tools and Fields of Expertise

  • MCSA
  • Research
  • Relationship Management
  • Problem Management
  • Service Management
  • Real-Time Management
  • Incident Management
  • ITIL
  • Power Point
  • Agile Principles
  • Customer Service
  • CCNA
  • Teaching/training
  • Cloud
  • Backup and recovery
  • Storage
  • Spectrum Protect
  • MS Azure
  • Microsoft Word
  • Linux
  • Computer networks
  • iOS
  • Microsoft Excel

Languages

  • English

    Advanced
  • Arabic

    Fluent
  • German

    Beginner

Training & Certifications

  • VMware vSphere 6 (VCP6-DCV)

    CBT Nuggets (videos) · 2017
  • IBM Certified Tivoli Storage Manager administrator (C9060-511)

    IBM · 2017
  • Tivoli storage manager administrator

    IBM · 2017
  • NetApp Storage Clustered Data ONTAP

    Udemy.com · 2017
  • CompTIA Storage+

    Train Signal (Videos) · 2016
  • ▪ Microsoft certified solution associate (MCSA)

    CompuTek · 2015
  • CompTIA A+

    CBT Nuggets (videos) · 2015
  • CCNA Wireless IUWNE 640-722

    CBT Nuggets (videos) · 2014
  • CCNA

    Cisco · 2013
  • Cisco Certified Network Associate (CCNA 200- 120)

    Self study · 2013
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