Mustafa shaikh Shaikh

vip service

• Job Details:Delivered personalized service to VIP guests by ensuring their comfort, privacy, and satisfaction while assisting with exclusive requests, reservations, and entertainment arrangements. Coordinated with various departments to provide seamless, high-quality guest experiences, and maintained the highest level of discretion and professionalism when handling high-profile clientele.

guest relations supervisor

• Job Details:Supervised daily guest relations operations, ensuring exceptional service standards and guest satisfaction. Managed a team of associates, handled escalated inquiries and complaints, and provided personalized solutions for VIP and regular guests. Coordinated with front office, housekeeping, and F&B departments to deliver seamless guest experiences. Monitored guest feedback, implemented service improvements, and maintained high levels of professionalism and discretion.