Basic Info

Mahmoud Seleem

2 years

Nasr city, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at TE-Data

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Handling customer inquiries, complaints, and ADSL Technical Problems.
• Running first level troubleshooting steps.
• Isolate customer problem and handle escalations to appropriate support team level..
• Reporting unsolved cases to expert support team follow up with them.


Company Details

TE-Data (multinational)

Giza, Egypt

More than 1000 employees

Information Technology Services

N/A

Dec 2013 to Nov 2015 (1 year 11 months)
IT engineer (intern) at FCI Cairo University

Experience Details

IT engineer (intern)

IT/Software Development

Student

N/A


Company Details

FCI Cairo University

Cairo, Egypt

51-100 employees

Education

N/A

Jun 2012 to Aug 2012 (2 months)

Education

Computers and information in Information technology

Education Details

Computers and information

Information technology, Networks, Security

Menoufiya University, Egypt

C / Good / 65 - 75%

Digital networks wireless networks CCNA System administration MCITP Security Database Programming Voip TCP/IP Computer vision

N/A

Menoufiya University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El may joint high school

Egypt

2008

A / Excellent / 85 -100%

N/A

El may joint high school
2008

Certifications

Certificate details

CCNA Cisco acadmy

May 2012

N/A

N/A

N/A

CISCO Academy

N/A

CCNA R&S
Jan 2016

Certificate details

CCNA R&S

Jan 2016

N/A

N/A

N/A

CISCO

N/A

CCNP R&S
Aug 2016

Certificate details

CCNP R&S

Aug 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

MCITP

Feb 2013

self study

N/A

CCNA at FCI
May 2012

Training/Course Details

CCNA

May 2012

FCI

N/A

N+ at self study
Jan 2012

Training/Course Details

N+

Jan 2012

self study

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicCCNACCNA Cisco AcadmyCCNA R&SCCNP R&SCISCOCreativeEducationEnglishITIT EngineerInformation TechnologyInformation Technology ServicesInitiativeInnovativeJavaLinuxMCITPMicrosoft OfficeN+Network EngineerNetworkingNetworksReadingRunningSecuritySocialSoftware DevelopmentSystem AdministratorTE-DataTeam PlayerTechnical SupportTechnical Support EngineerWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

5-7 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

3-5 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

1-3 years

Java

Java

: Intermediate

: High

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Expert

: High

:

Less than 1 year

Network engineer

Network engineer

: Advanced

: Extreme - I love it!

:

Less than 1 year

System administrator

System administrator

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Creative, Initiative, Innovative, Social, Team Player

Online Presence

www.linkedin.com/in/mseleem115https://www.facebook.com/m.seleem115

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