Basic Info

Mohamed Abd El-Gawad

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Network and Communication Engineer at Allianz Egypt

Experience Details

Senior Network and Communication Engineer

IT/Software Development

Experienced (Non-Manager)

 Provide technical services and support for the following areas: o Network level: WAN and LAN connectivity, routers, firewalls, and security. o Voice: Cisco Unified Communications and Telepresence. o Security: F5 LTM and ASM, Cisco ASA, Cisco Sourcefire IPS and Cisco IronPort Email and Web security. o Virtualization technologies: VMware o Remote monitoring and management of system alerts and notifications o Remote access solution support: VPN  Analyze network design and traffic flows for network optimization and consolidation opportunities to forecast network capacity requirements.  Perform regular security monitoring to identify any possible intrusions.  Monitor network usage, anticipate problems and suggest solutions;  Ensure that the connection between the HQ and the eleven branches of Allianz Egypt are up, monitor the capacity of the links between them and verify that the security rules are adhered in all locations.


Company Details

Allianz Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Insurance

https://www.allianz.com.eg/

Jun 2015 to present (1 year 6 months)
Telecommunication Data Engineer at Xceed Contact Center

Experience Details

Telecommunication Data Engineer

IT/Software Development

Experienced (Non-Manager)

 Team leader of the Data Team composed of 3 junior Engineers  Responsible for the LAN connecting the enterprise’s 5 branches and the WAN connecting the company to the clients.  Document and update all existing physical network infrastructure and logical topologies using various tools to keep track of the operational network equipment and their running configuration.  Final line of troubleshooting for access, distribution and core network layers composed of: (200+ edge switches, 4 core switches, 6 distribution switches and 16 edge routers).  Prepare documentation for clients detailing configuration of deployed solutions.  Performs analysis and diagnosis on network problems.  Designing and installing network requirements with our clients.  Designing and installing the enterprise new sites.  Administrate different network monitoring and configuration tools ( Whatsup gold, PRTG, Syslog and Kiwi cattools).  Telecom team Internal Coordinator for Information security audit (ISO/IEC 27001:2013) and Business continuity audit (BS ISO 22301:2012). Projects: Qena Branch November 2014 – Jan 2015 Design, Administrate, and implement the network infrastructure to operate Telecom Egypt call center (450 seat). This new site provided new job opportunities and vacancies for the youth in Upper Egypt. Ambulance Egypt network enhancement December 2014 Re-design the network routing between Xceed’s Data Center and Ambulance Egypt’ Four sites to be EIGRP instead of static routing using two different ISPs for more network stability and quick Failover performance. Dokki Branch May 2014 - June 2014 Administrate, and implement the network infrastructure to operate TE-Data call center (250 seat)


Company Details

Xceed Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other, Telecommunications

http://www.xceedcc.com/Home/

Aug 2012 to Jun 2015 (2 years 10 months)
Telecommunication Support Engineer at Xceed Contact Center

Experience Details

Telecommunication Support Engineer

IT/Software Development

Entry Level

 Handling incoming tickets from internal customers’ whether from the Head Quarters or the call center.  Monitor Voice systems’ and related applications’ health and utilization.  Monitor voice and data public links (WAN connections, Public PRIs, etc.) Network Monitoring ( MRTG, PRTG)  Report any faultiness within voice system and related applications, global links, apply basic troubleshooting and follow up with ISPs or global operators.  Technical documentation for voice system and related applications.  Administrating and troubleshooting the following systems: o Avaya PABX, ACD o Avaya CMS R14,R16 o ASA (Avaya Site Administration) o Call Accounting System (Call Visor) o CTI o Verint Witness/Quality Monitoring


Company Details

Xceed Contact Center (multinational)

Cairo, Egypt

N/A

Business Services - Other, Telecommunications

http://www.xceedcc.com/Home/

Feb 2011 to Aug 2012 (1 year 6 months)
Leading Member (volunteer) at Big Buddy Society

Experience Details

Leading Member (volunteer)

Operations/Management

Student

The Big Buddy Society is an active working society that provides help for all the GUC-newcomers from all different faculties. It aims at making the first year at the GUC as easy and painless as possible by introducing the rules and regulations of studying at the university, providing academic assistance in all majors and also non-academic help in many fields ( Event organizing, Sports Tournaments and community service).

• October 2009: Team leader of the students’ team at the Graduation Ceremony 2009 organized by the Big Buddy Society

• September 2009: Team leader of the students' team at the GUC orientation days organized by the BIG Buddy Society.

• January 2009-March2009: Team leader of the Logistics team in ISBT Conference Organized by Wings Tours and the German University in Cairo.

• October 2008 : Member of the students organizing team during the GUC graduation ceremony 2008

• October 2008: Member of the organizing team during the newcomers’ orientation at the German university in Cairo organized by the Big Buddy Society.

• September 2008: Member of ushering team of palm Hills during Wazayf Masr Event at Cairo International Conference Center.

• January 2008-May 2010: Member of the “Discovery Box” program students team. A joint program organized by Big Buddy Society and Siemens for young children.

• March 2008-May 2008: Member of the GUC 7emaya Campaign organizing team organized by Big Buddy Society and Hemaya campaign.

• October 2007: Member of the students organizing team during the GUC graduation ceremony 2007.

• October 2007: Member of the ushering team and campus guides team during the newcomers’ orientation at the German University in Cairo organized by the Big Buddy Society.

• May 2007: Member of the organizing and ushering team in the GUC Internship & Employment fair 2007.Organized by the Big Buddy Society.


Company Details

Big Buddy Society

Cairo, Egypt

101-500 employees

Business Services - Other, Non-Profit Organizations

http://guc.edu.eg/ClubsAndOrganizations/ClubDetails.aspx?clubID=29

Jan 2006 to Jul 2010 (4 years 6 months)
Networks Engineer (intern) at Star Communications/ City Stars

Experience Details

Networks Engineer (intern)

IT/Software Development

Student

Tasks and Responsibilities:
1- Customer Service & Helpdesk Skills
2- Network Monitoring Tools ( What’s Up Gold – MRTG)
3- Data Cabling – UTP & Fiber Cabling
4- IP Telephony – Cisco CallManager Ver.3.3 – 4.2
5- Switching – Cisco Catalyst 3500XL- Cisco Catalyst 6509
6- Cisco Aironet 1100 Wireless Access points
7- Cisco Security Firewall hand on Experience
8- IPTV Fundamentals
9- TV Broadcast & Satellite Cabling


Company Details

Star Communications/ City Stars

Cairo, Egypt

51-100 employees

Computer Networking , Telecommunications

http://www.citystars.com.eg/citystars/starcom/

Jul 2008 to Oct 2008 (3 months)

Achievements


October 2009: Team leader of the students’ team at the Graduation Ceremony 2009 organized by the Big Buddy Society
• September 2009: Team leader of the students' team at the GUC orientation days organized by the BIG Buddy Society.
• January 2009-March2009: Team leader of the Logistics team in ISBT Conference Organized by Wings Tours and the German University in Cairo.


1- Customer Service & Helpdesk Skills
2- Network Monitoring Tools ( What’s Up Gold – MRTG)
3- Data Cabling – UTP & Fiber Cabling
4- IP Telephony – Cisco CallManager Ver.3.3 – 4.2
5- Switching – Cisco Catalyst 3500XL- Cisco Catalyst 6509
6- Cisco Aironet 1100 Wireless Access points
7- Cisco Security Firewall hand on Experience
8- IPTV Fundamentals
9- TV Broadcast & Satellite Cabling


Partial Scholarship (75%) - German university in Cairo -GUC, 2005 to 2010: Awarded a Partial scholarship at the GUC for the outstanding performance during High School.

Education

Bsc, in Networks

Education Details

Bsc,

Networks, Information Engineering and technology

German University in Cairo (GUC), Egypt

C / Good / 65 - 75%

Local Area Networks Networks and Services Linear and Non-Linear optimization Digital Broadcasting Systems Network Management Systems and Network Security Network Planning Sensor Networks

N/A

German University in Cairo (GUC)
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary El-Hegaz Secondray School

Egypt

2005

A / Excellent / 85 -100%

N/A

Tabary El-Hegaz Secondray School
2005

Certifications

CCNA
Feb 2012

Certificate details

CCNA

Feb 2012

986 out of 1000

N/A

CSCO12102785

Cisco

N/A

CCNP R&S
Jan 2015

Certificate details

CCNP R&S

Jan 2015

980 out of 1000

N/A

N/A

Cisco Systems

N/A

Training and Courses

Training/Course Details

F5 Administering BIG-IP v11 course

Apr 2016

Global Knowledge Egypt

N/A

Training/Course Details

F5 Configuring local Traffic Manager (LTM) course

Apr 2016

Global Knowledge Egypt

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Allianz EgyptArabicAvayaBusiness Services - OtherC#CCNACCNP R&SCiscoComputer NetworkingEnglishF5 Administering BIG-IP V11 CourseF5 Configuring Local Traffic Manager (LTM) CourseFrenchGermanITInformation Engineering And TechnologyInsuranceJavaLeading MemberLinuxManagementMatlabMicrosoft ExcellMicrosoft PowerPointMicrosoft VisioMicrosoft Visual StudioMicrosoft WordNetwork EngineerNetworksNetworks EngineerNon-Profit OrganizationsOrganizerPlannerProblem SolverSenior Network And Communication EngineerSocialSoftware DevelopmentSystemCTeam PlayerTelecommunication Data EngineerTelecommunication Support EngineerTelecommunicationsXceed Contact Center

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Intermediate

: Intermediate

French

French

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excell

Microsoft Excell

: Expert

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

3-5 years

Java

Java

: Advanced

: High

:

3-5 years

Microsoft Visual Studio

Microsoft Visual Studio

: Advanced

: High

:

1-3 years

Avaya

Avaya

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Visio

Microsoft Visio

: Intermediate

: High

:

1-3 years

C#

C#

: Intermediate

: Medium

:

Less than 1 year

Linux

Linux

: Intermediate

: High

:

1-3 years

Matlab

Matlab

: Intermediate

: High

:

1-3 years

SystemC

SystemC

: Beginner

: Little

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Advanced

: Extreme - I love it!

:

3-5 years

TeleCommunications

TeleCommunications

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Organizer, Problem Solver, Social, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=97657850&trk=hb_tab_pro_top

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