Basic Info

Mohamed shaban

2 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Account advisor at Raya, Etisalat Emirates account

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

Account advisor: is customer service for etisalat emirates home services (HS) so we are handling:
•Technical support for internet, IPTV & IP phone over fiber optics technology.
•Sales of all the products.
•Billing and accounting.
•Rewards (point's offers) for retaining the customers.
•Both residential and business customers by English and Arabic languages.


Company Details

Raya, Etisalat Emirates account (multinational)

maadi, Egypt

More than 1000 employees

Consumer Services , Capital Markets , Construction - Industrial Facilities and Infrastructure

http://www.rayacc.com/Locations/Egypt/MaadiPark.aspx

Feb 2015 to present (1 year 10 months)

Achievements


Major achievements: o Secondary school at 2008. o Bachelor's degree in electronics and communication engineering. Minor achievements: o Responsible for our carpenter workshop during my father surgery. o Logistic leader of life makers' campaigns.

Education

BSc in communaction engineering

Education Details

BSc

communaction engineering

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Wessam language school

Egypt

2008

A / Excellent / 85 -100%

which enabled me to join engineering faculty

El Wessam language school
2008

Training and Courses

Training/Course Details

CCNA

Nov 2016

:instuctor ahmed tawfiq

Cisco Certified Network Associate Routing & Switching is network basics course including :routing , swiching acces control monitring concepts

Training/Course Details

CCNP (routing and switching)

Jan 2015

:instuctor ahmed tawfiq

Cisco Certified Network professional is more professional course in network concepts and include the Spanning Tree Protocol (STP), Switch Virtual Interface (SVI), Virtual LANs (VLAN), VLAN Trunking Protocol (VTP) and Switch port security.

Training/Course Details

MCSA

Sep 2016

self study

MCSA (Microsoft certified solution association) windows server 2012 Enable me to do the following: • Implement windows server 2012 and manage it • Manage Active Directory objects (users, computers, groups OUs, profiles, files, and storages) • Implement assistance servers (DHCP, DNS, File server, and Exchange servers) • Implement server virtualization by using Hyper-V and Vm ware • Implement server infrastructure (group policy infrastructure, network access protection, AD DS, AD CS) • Provide high availability of the server (Network Load Balancing (NLB), Server Images, failover cluster, backup and disaster recovery solution and BranchCache) • Remote access (GUI and power shell)

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

Account AdvisorArabicBusiness-orientedCCNACCNP (routing And Switching)Capital MarketsCisco Routers And SwichesCommunaction EngineeringCommunicatorConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceEnglishHandles StressLinuxMCSAMCSEMicrosoft OfficeMySQLProblem SolverProgramingRaya, Etisalat Emirates AccountSupportTeam PlayerVm Ware

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

1-3 years

vm ware

vm ware

: Intermediate

: Medium

:

Less than 1 year

MCSE

MCSE

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Cisco routers and swiches

Cisco routers and swiches

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MySQL

MySQL

: Beginner

: High

:

Less than 1 year

Linux

Linux

: Beginner

: Medium

:

Less than 1 year

Key Skills

Business-oriented, Communicator, Problem Solver, Handles Stress, Team Player

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