Basic Info

Mohamed Emam

14 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Incoming & Outgoing Tour Operator at Neptune Tours

Experience Details

Incoming & Outgoing Tour Operator

Tourism/Travel

Manager

I have almost all tasks of the operation starting from receiving the rooming list from the agent abroad, sending it to the hotels considering the following (release period, commitment and allotment rooms, special offers, early booking rates, free rooms , revise some rates with the reservation or the sales , empty seats in the plane ….etc
Payment to the hotels, turn away if happens, organizing the buses in the airport
Then meet & assist to the clients at the airport ,transferring to their hotels for accommodation
Spreading info packages to the clients containing all information of the hotel with all inclusive formula and also excursions schedule
Info meeting, solving the problems, handling the permissions of the trips,
Reserving the coaches.
Organizing the departures.
Guiding groups in Cairo, Hurghada, Luxor, Aswan, Sharm El Sheikh, St.,Cathrine and Alexandria.
I have excellent contacts in Red Sea Area which is a great help for my job.
I am responsible of contracting with the agents and hotels. also I work in outgoing department during summer season while operating charter flights to Europe; I prepare the quotations , contact the airlines , contract with the hotels either in Europe and different destinations. I have guided groups in Turkey , Austria and Czech Republic
I traveled to different European countries for marketing missions such as Austria, Slovakia, Hungary, Poland, and Czech Republic.


Company Details

Neptune Tours

Giza, Egypt

11-50 employees

Travel and Tourism

www.neptune-eg.com

May 2002 to present (15 years 7 months)
Tour Operator at Perwin

Experience Details

Tour Operator

Tourism/Travel

Experienced (Non-Manager)

Organize transportation and hotel bookings.
Translating notices and work papers Between Arabic and English.
Lead and guide Groups between sightseeing and cities .
Give max. customer care to group members to ensure guests satisfactions and excellent feed back
Deal with unexpected problems , complaints or taking necessary decisions to ensure tour safety and Continuity .
Promote extra excursions and achieve targeted sales and benefits.
Run needed meetings and presentations to tour members , work team or agencies representatives to explain and promote tours itineraries.


Company Details

Perwin

Cairo, Egypt

11-50 employees

Travel and Tourism

non

Sep 2001 to May 2002 (8 months)
Representative at Saif

Experience Details

Representative

Tourism/Travel

Entry Level

Meet/ Assist Clients in airport to the hotel, help them through customs and check-in in hotel.


Company Details

Saif

Giza, Egypt

1-10 employees

Travel and Tourism

non

Dec 2000 to Sep 2001 (9 months)

Education

BA in Tourism

Education Details

BA

Tourism, Tourism , Traveling

Helwan University, Egypt

B / Very Good / 75 - 85%

History Architecture Civilization English French Ancient Egyptian Language Security Politics Economy

Tourism Guidance Study

Helwan University
1996 - 2000
BA in Tourist Guidance

Education Details

BA

Tourist Guidance

Helwan University, Egypt

B / Very Good / 75 - 85%

History Architecture Monuments English

N/A

Helwan University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

SHOPRA

Egypt

1996

B / Very Good / 75 - 85%

N/A

SHOPRA
1996

Certifications

Italian Course
Feb 1999

Certificate details

Italian Course

Feb 1999

88 out of 100

N/A

N/A

Centro

N/A

Training and Courses

Training/Course Details

Airport Meet & Assist

May 2008

Cairo Airport Company

Training in Cairo Airport for meet and assist the clients and way of facilitating all their problems and needs

This profile is fresh!
Last update 26 days ago.

Jobseeker photo

Profile Skills and Keywords

Airport Meet & AssistArabicComputerCzechEnglishHard WorkerIncoming & Outgoing Tour OperatorInternetItalian CourseLeaderManagementMarketingMicrosoft OfficeOrganizerProblem SolverRepresentativeTeam PlayerTour OperatorTourismTourism , TravelingTourist GuidanceTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Czech

Czech

: Fluent

: Fluent

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Intermediate

: High

:

More than 7 years

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Advanced

: Extreme - I love it!

:

More than 7 years

Management

Management

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/MohamedEmamhttps://www.facebook.com/Msa

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