Basic Info

Moustafa Hussien

8 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Hospitality and Customer Service Manager at Divided Lounge Group

Experience Details

Hospitality and Customer Service Manager

Operations/Management, Customer Service/Support, Hospitality/Hotels/Food Services

Manager

Helping to build good customer relations
Recruiting staff and doing appraisals
Arranging staff meetings
Training and development
Handling complaints and queries (from customers and staff)
Financial responsibilities
Arranging promotional events
Hire qualified personnel according to standards
Organize and coordinate operations to ensure maximum efficiency
Supervise and evaluate staff
Ensure supplies and equipment are adequate in quantity and quality
Handle customer complaints when necessary
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for senior management


Company Details

Divided Lounge Group

Alexandria, Egypt

11-50 employees

Food Services/Restaurants/Catering

N/A

May 2016 to present (7 months)
Executive Manager at Downtown Alexandria Hotel

Experience Details

Executive Manager

Tourism/Travel

Manager

 Handling Checking guests in, allocating rooms and handing out keys.
 Checking guests out, preparing bills and finalizing payment.
 Dealing with complaints or problems.
 Escorting guest to their room, and explaining all the facilities of the Hotel.
 Creating Rooming List - Groups Check in
 Finalizing Expenses & Revenues, Guest in H. Reports and all reports required in Night Shift (Manually).
 Coordinates the statistical analysis requested from the payroll department
 Participates and follow up the attendance time sheets for all district according to information delivered from the hotel departments
 Creates files, enters & updates data in the personnel & payroll system.
 Prepares the attendance reports & reviews the salaries on monthly basis to ensure accuracy of payroll.
 Provides staff & managers with information on payroll matters.
 Maintains employee records which consist of employment history, benefits & employment status.
 Manages staff attendance, leaves, benefits & deductions
 Participates in the development of new procedures & policies related to payroll operations
 Supports the personnel department by the payroll data such as vacations, recruitment & medical insurance.
 Follow up and collection of unpaid invoices.
 Do all the work of the department of booking, sales and public relations and guest relations and contracting department.


Company Details

Downtown Alexandria Hotel

Alexandria, Egypt

51-100 employees

Hospitality/Hotels

N/A

Aug 2014 to May 2016 (1 year 9 months)
Assistant Front Office Manager at Hilton Alexandria Green Plaza

Experience Details

Assistant Front Office Manager

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Hilton Alexandria Green Plaza (multinational)

Alexandria, Egypt

More than 1000 employees

Travel and Tourism, Hospitality/Hotels

N/A

Nov 2013 to Jul 2014 (8 months)
Front Office Manager at Downtown Hotel

Experience Details

Front Office Manager

Hospitality/Hotels/Food Services, Tourism/Travel

Manager

N/A


Company Details

Downtown Hotel

Alexandria, Egypt

101-500 employees

Hospitality/Hotels, Travel and Tourism

N/A

May 2007 to Jun 2013 (6 years 1 month)

Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sidi gaber

Egypt

2004

B / Very Good / 75 - 85%

N/A

sidi gaber
2004

Certifications

ICDL Certificate
Feb 2009

Certificate details

ICDL Certificate

Feb 2009

N/A

N/A

N/A

N/A

Certificate details

General English Pre - Intermediate Stage

Aug 2009

N/A

N/A

N/A

New Horizon Computer Learning Centers

N/A

Certificate details

General English - Intermediate Stage

Feb 2010

N/A

N/A

N/A

New Horizon Computer Learning Centers

N/A

Certificate details

Translation of Commercial Contracts

Dec 2009

N/A

N/A

N/A

Alexandria University - Faculty of Law

Arabic / English - English / Arabic

CRM
Feb 2014

Certificate details

CRM

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

eChek-In
Feb 2014

Certificate details

eChek-In

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 130 - General Admin

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 180 - Lost and Found

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 140 - Night Audit

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 120 - Check out

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

Code of Conduct Policy

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 210 - Groups Level Three

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 220 - Groups Level four

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 200 - Groups Level Two

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 190 - Groups Level One

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 100 - Posting Level Three

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 060 - Reservation Three

Feb 2014

N/A

N/A

N/A

N/A

Certificate details

International OnQ PM 070 - Check In

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 040 - Reservation One

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 050 - Reservation Two

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 030 - Basic Guest Functions

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 110 - Posting Level Four

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 020 - Basic System Functions

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 080 - Posting Level One

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

Hilton Make it Right eLearning - Front Desk

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

OnQPM 5. 15 & 5. 16- CRM Enhancements - PGM

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

OnQPM 5. 15 & 5. 16- CRM Enhancements - PGM

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 225 - Group Hierarchy

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

Hilton HHonors 101

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

Hilton HHonors 101 : Front Desk & Management

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

Code of Conduct Training 2014

Feb 2014

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

Bed Bug Training - Full Service and Luxury Brands

Feb 2013

N/A

N/A

N/A

Hilton Worldwide University

N/A

Certificate details

International OnQ PM 010 - Basic Skills

Feb 2014

N/A

N/A

N/A

N/A

Certificate details

International OnQ PM 090 - Posting Level Two

Feb 2014

N/A

N/A

N/A

N/A

Certificate details

Skill level measurement

Jan 2014

Proficient

N/A

N/A

The Ministry of Manpower

N/A

Arbitration
Oct 2009

Certificate details

Arbitration

Oct 2009

N/A

N/A

N/A

Center of Legal & Economic Studies - Research Center

N/A

Training and Courses

Training/Course Details

Arbitration

Sep 2009

Center of Legal & Economic Studies , Research Center

Alexandria University - Faculty of Law

Training/Course Details

General English Pre - Intermediate Stage

Aug 2009

New Horizons Computer Learning Centers

N/A

Training/Course Details

General English - Intermediate Stage

Feb 2010

New Horizons Computer Learning Centers

N/A

Training/Course Details

ICDL

Sep 2009

Ministry of Communications and Information Technology Egypt

N/A

Training/Course Details

Translation of Commercial Contracts

Dec 2009

Center of Legal & Economic Studies , Researchs and Services

Alexandria University- Faculty of Law

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

ArbitrationAssistant Front Office ManagerBed Bug Training - Full Service And Luxury BrandsCRMCateringCode Of Conduct PolicyCode Of Conduct Training 2014Customer ServiceCustomer-orientedEChek-InEnglishExecutive ManagerFood ServicesFront Office ManagerGeneral English - Intermediate StageGeneral English Pre - Intermediate StageHilton Alexandria Green PlazaHilton HHonors 101Hilton HHonors 101 : Front Desk & ManagementHilton Make It Right ELearning - Front DeskHospitalityHospitality And Customer Service ManagerHospitality And TourismHotelsICDLICDL CertificateInternational OnQ PM 010 - Basic SkillsInternational OnQ PM 020 - Basic System FunctionsInternational OnQ PM 030 - Basic Guest FunctionsInternational OnQ PM 040 - Reservation OneInternational OnQ PM 050 - Reservation TwoInternational OnQ PM 060 - Reservation ThreeInternational OnQ PM 070 - Check InInternational OnQ PM 080 - Posting Level OneInternational OnQ PM 090 - Posting Level TwoInternational OnQ PM 100 - Posting Level ThreeInternational OnQ PM 110 - Posting Level FourInternational OnQ PM 120 - Check OutInternational OnQ PM 130 - General AdminInternational OnQ PM 140 - Night AuditInternational OnQ PM 180 - Lost And FoundInternational OnQ PM 190 - Groups Level OneInternational OnQ PM 200 - Groups Level TwoInternational OnQ PM 210 - Groups Level ThreeInternational OnQ PM 220 - Groups Level FourInternational OnQ PM 225 - Group HierarchyLawLeaderManagementMicrosoft OfficeNetwork ConfigurationOnQPM 5. 15 & 5. 16- CRM Enhancements - PGMOrganizerRestaurantsResturantsSkill Level MeasurementSocialSupportSupportiveTourismTranslation Of Commercial ContractsTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

network configuration

network configuration

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

hospitality and tourism

hospitality and tourism

: Expert

: Extreme - I love it!

:

More than 7 years

Resturants

Resturants

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Customer-oriented, Organizer, Social, Supportive

Online Presence

https://www.linkedin.com/in/moustafa-hussien-b562aa128?trk=nav_responsive_tab_profilehttps://www.facebook.com/Elgafary7000

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