Basic Info

Mohamed Ragheb

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Supervisor / Shift Leader / Duty Manager at GO - Telecom

Experience Details

Operations Supervisor / Shift Leader / Duty Manager

Operations/Management, Engineering - Telecom/Technology

Experienced (Non-Manager)

- Manage, Support and guide NOC operations and members.
- Insure network and services availability according to the agreed SLA.
- Provide higher line troubleshooting, following up and reporting network’s incidents and operation’s issues.
- Use variety of applications and systems like Remedy, Netcool, CRM, solarwind, Motorola EMS, CACTI, and a lot of MWs applications …etc
- Deal with Extreme switches, CISCO & ZTE core switches and routers, ZTE and Juniper MPLS/ISP routers.
- coordinate with any party to fix issues (higher management, vendors, contractors, customers and users).
- Control and support the implementation of Fiber to Home and LTE new services.
- Arrange and manage operational plans and activities with Partners/Contractors.
- Follow up with contractors for maintenance and implementation plans.
- Provide plans and solutions for operational issues (human/technical/equipment related).
- Guarantee the availability of (equipment/spare parts) for network’s operations and maintenance.
- Monitor live and accumulative network performance and react accordingly (arrange Activities/MDTs if needed).
- Arrange with other departments for plans and activities.
- Communicate with GO’s local and international partners for support and troubleshooting.


Company Details

GO - Telecom

Riyadh, Saudi Arabia

More than 1000 employees

Telecommunications, Business Services - Other

www.go.com.sa

May 2013 to Dec 2016 (3 years 7 months)
NOC Engineer L1 Support at ZTE

Experience Details

NOC Engineer L1 Support

Engineering - Telecom/Technology, Operations/Management

Experienced (Non-Manager)

- Operation Engineer under Etihad Atheeb (GO) project.
- Monitor and control network elements (Base Stations “WiMAX/Super Wifi”, MWs, MPLS/Voice equipment).
- Dispatch, assist and support Field Engineers.
- Follow up network incidents and issues.
- Prepare network performance/KPI reports.


Company Details

ZTE

Riyadh, Saudi Arabia

More than 1000 employees

Electronics and Semiconductors, Computer Networking , Telecommunications

N/A

Sep 2011 to May 2013 (1 year 8 months)
Telecom (site) Engineer (intern) at Alkan

Experience Details

Telecom (site) Engineer (intern)

Engineering - Telecom/Technology

Entry Level

This training demonstrate the role of the site engineer in O&M and Implementation projects, also emphasize the need knowledge and skills to get the job done according to the requirements and job SLA.

- Site Engineer (2G & 3G) under Vodafone project.
- Installing and commissioning Huawei 3G equipments of BTS and the MW- Link.
- Installing and commissioning Huawei GSM equipments of BTS and Rectifier.


Company Details

Alkan

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2010 to Sep 2010 (3 months)
Communications Engineer (intern) at Egypt Air

Experience Details

Communications Engineer (intern)

Engineering - Telecom/Technology

Student

It was a training mainly about the following points:

- Aviation industry and the company size and structure .
- Egypt air communication systems.
- Air port communication systems (Cairo airport)


Company Details

Egypt Air

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

www.egyptair.com

Jun 2009 to Sep 2009 (3 months)

Achievements


restored the base stations Management as we have lost it on all the Access points and no one was able to fix this issue at that time from all the technical levels.


Education

BSc. in Electrical Communications and Computer

Education Details

BSc.

Electrical Communications and Computer

Cairo University faculty of engineering, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University faculty of engineering
2006 - 2011
High School - International Baccalaureate

High School Details

International Baccalaureate

Al Madinah Secondary School

Saudi Arabia

2006

A / Excellent / 85 -100%

N/A

Al Madinah Secondary School
2006

Certifications

Certificate details

FE Electrical and Computer (NCEES)

Jun 2016

N/A

https://account.ncees.org/rn/1658525-903322-0ef73a6

16-585-25

NCEES

N/A

Training and Courses

PMP at Amideast
Feb 2016

Training/Course Details

PMP

Feb 2016

Amideast

N/A

Training/Course Details

CCNA

Aug 2011

Cairo University

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesArabicAviationBasketballBusiness Services - OtherCACTICCNACars And AutomotiveCommunications EngineerComputer NetworkingDetails-orientedElectrical Communications And ComputerElectronics And New TechnologiesElectronics And SemiconductorsEnglishFE Electrical And Computer (NCEES)FootballFrenchHandles StressImplementation And PlanningLeaderManagementMicrosoft ExcelMicrosoft WordMicrowave Monitoring App.NOC Engineer L1 SupportNetworksNewsNovelsOperationsOperations Supervisor / Shift Leader / Duty ManagerPMPProblem SolverRemedy Ticketing SystemSolarWindsSupportiveTelecom (site) EngineerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: High

:

3-5 years

Remedy Ticketing system

Remedy Ticketing system

: Expert

: High

:

3-5 years

Microwave Monitoring app.

Microwave Monitoring app.

: Expert

: High

:

3-5 years

SolarWinds

SolarWinds

: Advanced

: High

:

3-5 years

Networks

Networks

: Advanced

: High

:

3-5 years

CACTI

CACTI

: Advanced

: High

:

3-5 years

Fields of Expertise

Networks

Networks

: Advanced

: High

:

3-5 years

Operations

Operations

: Advanced

: High

:

3-5 years

Implementation and planning

Implementation and planning

: Advanced

: High

:

3-5 years

Key Skills

Leader, Problem Solver, Details-oriented, Handles Stress, Supportive

Online Presence

https://www.linkedin.com/in/mohamed-ragheb-480b293b/http://facebook.com/m.ragheb88

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