Basic Info

Moustafa Wally

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

International Back Office Advisor at Vodafone

Experience Details

International Back Office Advisor

Customer Service/Support

Entry Level

The core of this Job "Back Office" is to be comfortable with the computer as all the job based on the computer systems and applications no interacting with the customers, but interacting with Application and executing orders for customers.

we perform functions that mostly focus on processing or support.

Prepare complete and accurate work and update customer file.
Using decision support tools to respond to common customer work/service order inquiries and requests.


Company Details

Vodafone (multinational)

Maadi, Cairo, Egypt

N/A

Telecommunications, Consumer Services

http://talkmobile.co.uk/

Mar 2015 to present (2 years 1 month)
Account Advisor at Raya Contact Center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Raya Contact Center

Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2013 to Dec 2013 (11 months)
Data Validation Agent at ECCO

Experience Details

Data Validation Agent

Customer Service/Support

Entry Level

N/A


Company Details

ECCO

Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2012 to Dec 2012 (11 months)
Business Development at Red Sea Petroleum Services

Experience Details

Business Development

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Red Sea Petroleum Services

Giza, Egypt, Egypt

N/A

Oil and Gas

N/A

Apr 2011 to Aug 2011 (4 months)

Education

Bachelor's Degree in Commerce English

Education Details

Bachelor's Degree

Commerce English, Business Administration

Menoufiya University, Egypt

C / Good / 65 - 75%

N/A

N/A

Menoufiya University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el bagour secondary school

Egypt

2006

B / Very Good / 75 - 85%

N/A

el bagour secondary school
2006

Certifications

Certificate details

Certified of Managerial Excellence

Apr 2014

N/A

http://stanfordcollege.us/#

SEG-13387-36661

Stanford International College

N/A

Training and Courses

Training/Course Details

Human Resources Business Professional ''HRBP''

Jun 2014

Campus Education Institute

Attend HRBP sessions at campus education institute

Training/Course Details

General English

Jul 2010

AUC

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

Account AdvisorArabicBusiness AdministrationBusiness DevelopmentCertified Of Managerial ExcellenceCommerce EnglishConsumer ServicesCustomer ServiceData Validation AgentEnglishFootballFrenchGeneral EnglishHandballHard WorkerHuman ResourcesHuman Resources Business Professional ''HRBP''International Back Office AdvisorLeaderMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOil And GasOrganizerProblem SolverReadingRespectSupportSwimmingTeam PlayerTelecommunicationsTennisVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Beginner

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Telecommunications

Telecommunications

: Intermediate

: High

:

1-3 years

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/moustafa-wally-55a656127https://www.facebook.com/moustafa.wally.14

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