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Moustafa Sabry Desouky

Operations Manager at Sure International Technology

Riyadh, Saudi Arabia

Work Experience

  • Operations ManagerFull Time

    Sure International Technology

    Dec 2021 - Present -3 yrs, 7 months

    Saudi Arabia , Riyadh

    • Job Details:- Manage project team to execute operations project effectively and efficiently. - Define scope, budget and schedule for operations project. - Identify project risks and recommend appropriate resolutions. - Ensure project execution within defined budget and timelines. - Point-of-contact for various issues and new projects. - Oversee implementation of contract deliverables. - Conduct regular project status meetings with project team. - Provide support and guidance to project team as and when needed. - Develop and implement project management procedures and methodologies to achieve business goals.
  • Solutions ExpertFull Time

    Afaqy

    Nov 2020 - Dec 2021 -1 yr, 1 month

    Saudi Arabia , Riyadh

    • Job Details:- Collect requirements, manage documentation, pricing structures, software, hardware sizing and configuration. - Using a deep knowledge of Afaqy platform to ensure that all products sold can be executed both functionally and technically, within the scope and timeline defined in agreement with the customer. - Improve negotiations and contract closing by providing support to the Sales Team. - Own the development of custom presentations, demonstrations and prototypes to articulate use-cases and value to prospective enterprise customers across verticals. - Drive trial periods with prospects to ensure they are effectively learning and engaging with the platform. - Detect functional gaps during scoping calls, analyze them and work with the Product Team to find a viable solution. - Interact with every area of the organization: Consulting Team, Legal Team, Product Team, Risk & Audit Team, Product Marketing Team, and C-Level.
  • Operations ManagerFull Time

    Khidmitty

    Feb 2020 - Nov 2020 -9 months

    Egypt , Cairo

    • Job Details:Responsibilities: - Manage and direct operations team to achieve business targets. - Developing company processes for all business operational activities. - Onboarding trusted service providers. - Ensure team and service providers follow developed processes. - Support operational risks. - Provide operational support and guidance to staff.
  • Senior Operations Excellence SpecialistFull Time

    Filkhedma

    Mar 2019 - Nov 2019 -8 months

    Egypt , Cairo

    • Job Details:- Launch new geographies for FilKhedma services by setting launch strategy and executing launch plans in cooperation with operations, marketing, technology and customer care teams. - Lead marketplace analytics. - Monitor operations KPIs and work on enhancing quality, efficiency, and scalability of the operation. - Work with other teams on launching new services. - Participate in decisions involving the rest of the business such as marketing, technology, HR and customer care - All other roles and responsibilities involved in operations excellence.
  • Education

    • MBA in Business Administration

      Swiss School of Management

      Jan 2025 

    • B.sc in Decision Support

      Cairo University (CU)

      Jan 2011 - Jan 2017 - 6 yr

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Introduction to Software Product Management

      University of Alberta·2020
    • Agile Software Development

      University of Minnesota·2020
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