Basic Info

Moustafa Omar

8 years

Abu Dhabi, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

IT Technical Support Team Leader at Saudi Bin Laden Group

Experience Details

IT Technical Support Team Leader

Installation/Maintenance/Repair

Experienced (Non-Manager)

(Support more than 500 users)
1- Performing routine audits of systems and software

2- Manage the IT budgets and expenditure on hardware and software.

3- Reporting to the IT Manager, IT Director& Chief Executive.

4- Trouble shooting/Problem Solving/ Disaster Recovery/ providing support of IT Hardware, Software installation ,QA and testing of installed enterprise LAN/WAN networks

5- System administrator for Operating system (Windows 7, Windows 8, Windows 10).

6- Administration and managed Active Directory 2008 (Users/Groups/Computer Accounts management).

7- Procurement of IT hardware, software and maintenance products & services.

8- Maintaining documentation of changes regarding users, functions & systems.

9- Technical support for Digital Copier hardware & Plotters.

10- Developing & Maintaining the Company IT Systems, Software and Databases.
11- Supervise a team to build and install portal network infrastructure from cabling to IP address configuration, purchase IT equipment and manage contracts with ISP companies.

12- Installation and Administration of Local Area Network.

13- Having excellent time management, Confidentiality & Communication Skills.

14- Ensuring administrative and IT records entered and updated correctly.

15- Established, Manage Network and Fixing problem both hardware and software.

16- Responsible for hardware and software installation, maintenance and repair.

17- Maintenance different kind of machine such as (Dell, IBM & Compaq).

18- Having Strong IT, Commercial, Planning and Budgeting Skills.

19- To Evaluate, Test, Advise, Train and Support IT.


Company Details

Saudi Bin Laden Group (multinational)

Makkah, Saudi Arabia

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

http://www.sbg.com.sa/

Mar 2014 to present (3 years 5 months)
IT Technical Support & Network Admin at Factory of New Technical

Experience Details

IT Technical Support & Network Admin

Installation/Maintenance/Repair

Entry Level

Network Engineer

1. Established, Manage Network of Factory and Fixing problem both hardware and software.

2. Trouble shooting/Problem Solving/ Disaster Recovery/ Providing support of IT Hardware, Software installation and infrastructure/ QA and testing of installed enterprise LAN/WAN networks.

3. Networking Management Enterprise WLAN/LAN/WAN design, implementation and support, TCP/IP, VLANs, Ethernet 10/100 Enterprise network Infrastructure building, and CSU/DSU.

4. Technical support/customer care.

IT Technical support

1. Trouble shooting/Problem Solving/ Disaster Recovery/ providing support of IT Hardware, Software installation and infrastructure.

2. Providing networking, design, installation and maintenance services.

3. Responsible for configure and test any new hardware and software.

4. Visit to client sites to help with installation, deployment, and troubleshooting.

5. Installing the software, operating systems.


6. Repairing and maintaining TCP/IP networking and hardware.


Company Details

Factory of New Technical

Gharbia, Egypt

101-500 employees

Manufacturing

N/A

Oct 2010 to Feb 2014 (3 years 4 months)
Manager Customer Service at IT works

Experience Details

Manager Customer Service

Customer Service/Support

Entry Level

1) Meeting clients to discussed matters towards smooth flow of business.

2) Solved any problems and conflict within the work place.

3) Created and initiated strategies to secure work orders.


Company Details

IT works

Gharbia, Egypt

501-1000 employees

Information Technology Services

N/A

Aug 2009 to Jan 2010 (5 months)
Maintenance Engineer (Help desk Support)] at PC Store Company

Experience Details

Maintenance Engineer (Help desk Support)]

Installation/Maintenance/Repair

Entry Level

1. Deals in all kinds of PC trouble shooting.

2. Provides information and technical supports to clients.

Hardware PCs, Laptops, Printers and Scanner installation.


Company Details

PC Store Company

Gharbia, Egypt

51-100 employees

Information Technology Services

N/A

Aug 2006 to Sep 2008 (2 years 1 month)

Achievements


Project :First Ring Road (FRR)
IT Technical Support Team Leader (Support more than 600 users)

1- Technical Support for Hardware and Software
2- Installation and Administration of Local Area Network.
3- Ensuring administrative and IT records entered and updated correctly.
4- Established, Manage and Security Network and Fixing problem both hardware and software.
5- Responsible for hardware and software installation, maintenance and repair.
6- Performing routine audits of systems and software
7- Manage the IT budgets and expenditure on hardware and software.
8- Reporting to the IT Manager, IT Director& Chief Executive.
9- Maintenance different kind of machine such as (Dell, IBM & Compaq).
10- Technical engineering for Digital Copier hardware & Plotters.
11- System administrator for Operating system (Windows 7, Windows 8, Windows 10)
12- Administration and managed Active Directory 2008 (Users/Groups/Computer Accounts management).



I was responsible as Network Engineer

1-Established, Manage Network of Factory and Fixing problem both hardware and software.

2. Trouble shooting/Problem Solving/ Disaster Recovery/ Providing support of IT Hardware, Software installation and infrastructure/ QA and testing of installed enterprise LAN/WAN networks.

3. Networking Management Enterprise WLAN/LAN/WAN design, implementation and support, TCP/IP, VLANs, Ethernet 10/100 Enterprise network Infrastructure building, and CSU/DSU.

4. Technical support/customer care.


I was Responsible for
1) Meeting clients to discussed matters towards smooth flow of business.

2) Solved any problems and conflict within the work place.

3) Created and initiated strategies to secure work orders.


I was responsible for

1-Meeting different kind of people understand what problems they are facing and fixing it , making good deals in selling IT equipment .

2. Deals in all kinds of PC trouble shooting.

3. Provides information and technical supports to clients.

Hardware PCs, Laptops, Printers and Scanner installation.


Education

Bachelor's Degree in Computer and Information systems

Education Details

Bachelor's Degree

Computer and Information systems

Mansoura University, Egypt

Not specified

- Database Systems - Data Communication - Advanced Database - Information Systems - Operating Systems - Data Structure - C++ - Fundamentals-of-Neural-Networks - Distributed Systems - Multimedia

N/A

Mansoura University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sadeq El Rafie

Egypt

2004

A / Excellent / 85 -100%

N/A

Sadeq El Rafie
2004

Certifications

CCNA
Mar 2013

Certificate details

CCNA

Mar 2013

92 out of 100

N/A

CSCO12353167

Cisco

- Interconnecting Cisco Networking Devices Part 1 (ICDN 1)
- Interconnecting Cisco Networking Devices Part 2 (ICDN 2)

Training and Courses

Training/Course Details

CCNA

Sep 2012

ITe-Share

- Interconnecting Cisco Networking Devices Part 1 (ICDN 1) - Interconnecting Cisco Networking Devices Part 2 (ICDN 2)

Training/Course Details

CCNP

Dec 2012

ITe-Share

- Implementing Cisco IP Routing (ROUTE) - Implementing Cisco IP Switched Networks (SWITCH) - Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

Training/Course Details

Oracle 10g

Sep 2010

Ministry of defense Computer Studies Institute

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

A+AnalyticalArabicCCNACCNPCommunication SkillsCommunicatorComputerComputer And Information SystemsComputer SkillsConstruction - Industrial Facilities And InfrastructureCustomer ServiceCustomer-orientedEnglishFrenchHTMLICDLIT Technical Support & Network AdminIT Technical Support Team LeaderInformation Technology (IT)Information Technology ServicesInstallationInternetLANLearning New SkillsMaintenanceMaintenance Engineer (Help Desk Support)]Manager Customer ServiceManufacturingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Windows XP-7-8-10Microsoft WordN+NetworkingNetworksOperating SystemsOracle 10gOrganizerPlaying FootballPlaying Tennis TablePlottersPrintersProblem SolverPublic Relations (PR)ReadingRepairSalesSaudi Bin Laden GroupSearchingSupportTeam LeaderTechnical SupportTravellingTroubleshootingWatching Movies In CinemaWindows Movie MakerWorking Under Stress

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Technical Support

Technical Support

: Expert

: High

:

More than 7 years

Computer

Computer

: Expert

: High

:

More than 7 years

Microsoft Windows XP-7-8-10

Microsoft Windows XP-7-8-10

: Expert

: High

:

More than 7 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Computer Skills

Computer Skills

: Advanced

: High

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: High

:

More than 7 years

Windows Movie Maker

Windows Movie Maker

: Intermediate

: Medium

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: High

:

1-3 years

ICDL

ICDL

: Intermediate

: Medium

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: High

:

More than 7 years

Networks

Networks

: Intermediate

: High

:

1-3 years

Sales

Sales

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Public Relations (PR)

Public Relations (PR)

: Beginner

: Medium

:

1-3 years

HTML

HTML

: Beginner

: Little

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Medium

:

1-3 years

Fields of Expertise

A+

A+

: Advanced

: High

:

More than 7 years

Networking

Networking

: Advanced

: High

:

3-5 years

Troubleshooting

Troubleshooting

: Advanced

: Extreme - I love it!

:

5-7 years

operating Systems

operating Systems

: Advanced

: High

:

More than 7 years

LAN

LAN

: Advanced

: High

:

5-7 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

More than 7 years

N+

N+

: Intermediate

: Medium

:

3-5 years

Printers

Printers

: Intermediate

: High

:

3-5 years

plotters

plotters

: Intermediate

: High

:

1-3 years

Team Leader

Team Leader

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Communicator, Customer-oriented, Organizer, Problem Solver

Online Presence

https://eg.linkedin.com/in/moustafa-omar-215b125a

Moustafa is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Moustafa's full profile and find more great talent and professionals to join your team.