Moustafa Abdelrahman

Subject Matter Expert Lead - SFA & Business Analysis

• Job Details:Managed end-to-end implementation and maintenance of Sonic Sales Force Automation platform, ensuring 99% system uptime across 5 regional sales departments. Optimized sales workflows through process automation, reducing manual processing time by 35% and increasing field sales productivity by 28%. Designed and implemented 12 executive-level KPI dashboards using Power BI, enabling data-driven decision making for sales leadership. Administered user account management and security protocols for 600+ sales team members across multiple territories. Collaborated with regional sales managers to identify process improvements, resulting in 15% increase in sales team efficiency. Led technical training programs for 50+ field sales representatives on SFA system usage and troubleshooting. Analyzed sales performance data to identify market opportunities and optimize territory planning.

IT Assistant Manager

• Job Details:Designed and executed IT infrastructure plans supporting cross-departmental business operations and data sharing. Developed analytical reporting system integrating data from 5 departments, resulting in 40% faster monthly performance analysis. Implemented network infrastructure upgrades that improved system reliability by 25% and reduced downtime by 30%. Led cross-functional training sessions for 30+ staff members on laboratory information system, improving user adoption by 45%. Managed technical integration between 12 laboratory equipment systems and central information database.

Data Analysis and Support Engineer

• Job Details:Created 8 automated performance dashboards visualizing hospital operations data, reducing reporting time by 60%. Provided technical support and training for 75+ medical staff on hospital management system. Optimized server and workstation configurations, improving system performance by 35%. Implemented comprehensive network infrastructure supporting organization-wide data access for 120+ users.