Basic Info

Moushera Hassan

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Account Manager at Bashar Soft

Experience Details

Account Manager

Administration, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

Develop and identify upsell opportunities and ways to increase footprint within existing customer relationships.
Sell online recruitment services to businesses.
Prospect revenue opportunities and build a pipeline.
Generate and manage contacts of clients.
Advise clients on new services and close deals
Be an expert on our products and services
Increase revenue and retention rate for your accounts
Prepare reporting and account documentation
Work directly with client decision-makers
Most support/sales are done in office (email/phones) but large accounts may require on-site visits.
Attending Job fairs.


Company Details

Bashar Soft

Cairo, Egypt

51-100 employees

Business Services - Other, Recruitment and Staffing

N/A

Sep 2017 to present (3 months)
Health Care Specialist at Centro Global Solutions

Experience Details

Health Care Specialist

Customer Service/Support, Marketing/PR/Advertising , Medical/Healthcare

Experienced (Non-Manager)

Increase product awareness.
Answer queries.
Provide advice and introduce new products.
Promote and sell company's products, whether that's pharmaceutical drugs or medical equipment.


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services, Medical Devices and Supplies, Outsourcing/Offshoring

N/A

May 2017 to Jul 2017 (2 months)
Retail Advisor at Etisalat

Experience Details

Retail Advisor

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Responsible for handling and improving retail sales operation inside stores overall Etisalat Product, Handsets an Accessories.
Analyzing customer needs to recommend suitable products or solutions for customers.
Responsible for customer services operations inside stores by handling customers complains and problem solving.
Presenting Etisalat products and lines for customers and explain new offers.
Maintain Accessories and Handsets display in good image to attract customer eyes.
Offering accessories and handsets for store visitors to increase sales volume.
Maintaining stores quality in coordination of store manager according to Etisalat Quality


Company Details

Etisalat (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications, Retail

N/A

Apr 2017 to May 2017 (1 month)
Sales Executive at CompuMe

Experience Details

Sales Executive

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Operate point of Sale equipment.
Acquire excellent product knowledge.
Provides Excellent Customer Service.
Organize customer reservations.
Handle customer complaints.
Comply with stare procedures and policies.
Complete duties as requited by management.
Selling and Negotiating
Dealing with customers and solve complaints on the spot.


Company Details

CompuMe

Cairo, Egypt

101-500 employees

Computer Hardware, Retail, Telecommunications

N/A

Nov 2016 to Jan 2017 (2 months)
Retail Sales Advisor at Vodafone

Experience Details

Retail Sales Advisor

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Full customer need assessment to identify the customer's need.
Fulfilling the customer need with speed and simplicity (Can do attitude)Handle customers' inquiries and complaints in a positive manner.
Acting as customer's telecom advisor.
Ensure that the customer got all the needed service before leaving the counter.
Provide strong and updated product knowledge and competition's offers awareness.
Accurately handle cash.
Accurately handle inventory.
Full awareness with all retail applications.
Handling opening and end of day operation.
Achieve sales targets.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Retail, Telecommunications

N/A

Nov 2013 to Jun 2016 (2 years 7 months)
Sales Agent at Wasla

Experience Details

Sales Agent

Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

Contact businesses or private individuals by phone.
Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.
Describe products and services.
Respond to questions.
Identify and overcome objections.
Take the customer through the sales process.
Obtain customer information.
Obtain possible customer leads.
Maintain customer/potential customer data bases.
Follow up on initial contacts.
Complete records of telephonic interactions, orders and accounts.


Company Details

Wasla

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Consumer Services , Marketing and Advertising

N/A

Dec 2012 to Jul 2013 (7 months)

Achievements


I have achievements as Retail skills in management, leadership, sales, innovation, problem solving
Persuasion Skills
Negotiation Skills
Good communication skills.
Working under pressure.


contact businesses or private individuals by phone
deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
describe products and services
respond to questions
identify and overcome objections
take the customer through the sales process
obtain customer information
obtain possible customer leads
maintain customer/potential customer data bases
follow up on initial contacts
complete records of telephonic interactions, orders and accounts
Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.


Education

College Diploma in Faculty of Arts

Education Details

College Diploma

Faculty of Arts

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Al-Shorouk

Egypt

2008

B / Very Good / 75 - 85%

N/A

Tabary Al-Shorouk
2008

Training and Courses

Training/Course Details

human development

Jun 2011

Ain shams University

N/A

Training/Course Details

English language course (conversation level)

Nov 2010

canadian center

N/A

Training/Course Details

ICDL

Feb 2012

Ain shams University

N/A

Training/Course Details

heroglephic course

Apr 2010

Ain shams University

N/A

This profile is fresh!
Last update 10 days ago.

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Profile Skills and Keywords

Account ManagerAdministrationAndroid SoftwareArabicBusiness DevelopmentBusiness Services - OtherCentro Global SolutionsComputer HardwareConsumer ServicesCreativeCustomer ServiceEnglishEnglish Language Course (conversation Level)EtisalatFaculty Of ArtsGSMHard WorkerHealth Care SpecialistHealthcare And Medical ServicesHeroglephic CourseHuman DevelopmentICDLInteractiveInternetJavaLanguagesMarketingMarketing And AdvertisingMedicalMedical Devices And SuppliesMicrosoft WordMobile PhonesMobile TechnologyMusicOffshoringOutsourcingRecruitment And StaffingRetailRetail AdvisorRetail Sales AdvisorSalesSales AgentSales ExecutiveSupportSupportiveTeam PlayerTelecommunicationTelecommunicationsTravelingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

microsoft word

microsoft word

: Expert

: High

:

3-5 years

internet

internet

: Expert

: Extreme - I love it!

:

More than 7 years

GSM

GSM

: Expert

: Extreme - I love it!

:

3-5 years

java

java

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

sales

sales

: Advanced

: High

:

3-5 years

customer service

customer service

: Advanced

: Medium

:

3-5 years

telecommunication

telecommunication

: Intermediate

: High

:

3-5 years

mobile technology

mobile technology

: Intermediate

: Medium

:

1-3 years

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Creative, Interactive, Team Player, Supportive

Online Presence

moushera hassanfacebook.com/moushera

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