Mouawad Mouawad

Customer Support Representative

Cairo, Egypt

E& UAE (Prestige Account)

Feb 2022 - Dec 2024 -2 yrs, 10 months

United Arab Emirates

Job Details:Provided high-quality customer support across multiple channels including phone, email, and chat, ensuring timely and accurate responses. Effectively resolved complex customer issues and complaints, leading to increased customer satisfaction and loyalty. Maintained comprehensive knowledge of company products, services, and policies to provide informed assistance. Collaborated with team members and other departments to optimize service delivery and address recurring issues.

Teleperformance (Freedom Mobile Account)

Jan 2020 - Jan 2022 -2 yrs

Egypt

Job Details:Addressed diverse customer inquiries and complaints with professionalism, empathy, and a focus on first-call resolution. Skillfully identified customer needs to offer appropriate solutions, product information, or escalate issues to relevant departments when necessary. Consistently met and exceeded key performance indicators (KPIs) related to customer service quality, response time, and resolution rates. Assisted customers with account management, billing inquiries, service troubleshooting, and technical support.