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Mostafa Mohamed Soliman

Head of Operations at Majorel Egypt

Cairo, Egypt
  • Microsoft Office
  • Microsoft SQL Server
  • google sheets

Work Experience

  • Head of Operations at Majorel Egypt

    Jan 2020 to present · 8 Months
  • Operations senior supervisor at ECCO outsourcing

    Jan 2018 to Dec 2019 · 1 Year 11 Months
  • Operations Supervisor at ECCO outsourcing

    Nov 2016 to Dec 2017 · 1 Year 1 Month
  • Operations Team leader at ECCO outsourcing

    Jan 2016 to Oct 2016 · 9 Months

Education

  • College Diploma in business information technology

    Helwan University - Egypt 2011 to 2012 · 1 Years
  • Management Information systems in Accounting

    Helwan University - Egypt 2007 to 2011 · 4 Years
  • High School - Thanaweya Amma

    omar ibn elkhattab - Egypt 2007

Achievments

I have +9 years experience in terms of Teams management since 2011. The past five years I have been working for ECCO outsourcing /Majorel in customer service industry and I am still working there My current title is Head of Operations hereunder a brief on my previous experience and achievements: - Led a successful expansion for WSE teams during Covid - 19 period - Led a successful launch & operational plans for Social media team - Attended six sigma green belt course - Led Back office Teams with a record of success regarding achieving customer experience results and contractual KPIs for Utech account - A member of the task-force team who was responsible for the ramping down in Egypt and setting up the call center in KSA regarding mobily account. - Attended PMP certification course in August 2018. - led Mobily backoffice team with a success story regarding customer experience and achieving SLAs for one year. - Led voice teams in terms of achieving the contractual KPIs

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Skills
Tools and Fields of Expertise

  • Microsoft Office
  • Microsoft SQL Server
  • google sheets

Languages

  • English

    Fluent

Training & Certifications

  • TOEFEL

    Helwan university · 2014
  • ICDL

    2011
  • English Course

    Berlitz · 2010
  • Microsoft office

    Helwan university · 2008
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