Basic Info

Mostafa shaalan

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Analyst at Teleperformance Egypt

Experience Details

Business Analyst

Analyst/Research

Experienced (Non-Manager)

Implement advanced strategies for gathering, reviewing and analysing data requirements
Prioritise requirements and create conceptual prototypes and mock-ups
Master strategic business process modelling, tractability and quality management techniques


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

https://www.teleperformance.com/en-us/egypt

Mar 2017 to present (7 months)
RTM - Workforce Management at Teleperformance

Experience Details

RTM - Workforce Management

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleperformance.com

Dec 2016 to Mar 2017 (3 months)
Sales at Silver Company "King for Silver”

Experience Details

Sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Silver Company "King for Silver”

Giza, Egypt

1-10 employees

Retail

N/A

Jan 2016 to Dec 2016 (11 months)
RTM analyst - Workforce Management at Raya contact center

Experience Details

RTM analyst - Workforce Management

Customer Service/Support

Experienced (Non-Manager)

Develop reports on daily workload. * Participate in forecasting meetings with relevant departments; develop accurate short- and long-term workload forecasts. * Control master systems files with schedule information and shift preferences. * Serve as initial contact point for all issues regarding schedules. * Process day-off requests and update systems. * Determine workforce requirements to meet service level and response time objectives. * Determine agent schedules to meet call center objectives


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.rayacc,com

Nov 2014 to Jan 2016 (1 year 2 months)
Group leader at Live conference ‎ (student activity)

Experience Details

Group leader

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Live conference ‎ (student activity)

Cairo, Egypt

N/A

Aug 2009 to Jan 2012 (2 years 5 months)
 Assistant sales manager of Heliopolis branch at 2. Silver Company "King for Silver”

Experience Details

 Assistant sales manager of Heliopolis branch

Sales/Retail

Entry Level

N/A


Company Details

2. Silver Company "King for Silver”

Cairo, Egypt

N/A

Retail

N/A

Jul 2010 to Sep 2011 (1 year 2 months)

Achievements


Responsible for organizing the events that related to Bright Minds center , • Being an active member in Live conference ( student activity) • Support team leader to handle team performance analysis . • Reporting agent for 2 months as a task .

Education

pass in law

Education Details

pass

law

faculty of law Cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

faculty of law Cairo university
2012 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El orman school

Egypt

2007

B / Very Good / 75 - 85%

N/A

El orman school
2007

Certifications

Certificate details

Human Resource course

Aug 2011

80 out of 100

N/A

N/A

Faculty of Economics and Political Science

N/A

Training and Courses

Training/Course Details

Microsoft Office ( Word , Excel )

Mar 2011

Bright minds center

N/A

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Last update was today

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Profile Skills and Keywords

? Assistant Sales Manager Of Heliopolis BranchAnalyticalArabicBusiness AnalystBusiness DevelopmentCMS Software MonitoringCreativeCustomer ServiceEnglishGroup LeaderHard WorkerHuman Resource CourseLawLearning New StuffManagementMicrosoft ExcelMicrosoft OfficeMicrosoft Office ( Word , Excel )OffshoringOutsourcingPlannerProblem SolverRTM - Workforce ManagementRTM Analyst - Workforce ManagementReadingReporting And AnalysisResearchRetailRiding HorsesSalesSellsSupportTeleperformance EgyptVisiting Historical SeenWeb SearchingWorkforce Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

CMS software monitoring

CMS software monitoring

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

reporting and analysis

reporting and analysis

: Expert

: Extreme - I love it!

:

1-3 years

Workforce management

Workforce management

: Expert

: Extreme - I love it!

:

1-3 years

sells

sells

: Beginner

: Little

:

1-3 years

Key Skills

Analytical, Planner, Hard worker, Creative, Problem Solver

Online Presence

https://www.facebook.com/mostafa.shaalan14

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