MOSTAFA ali SEDIK

I have8 years experience in customer service in two companies I worked as a customer service representative for Vodafone and B-Tech for Trade and Distribution in the field of sales I worked as a leader, responsible for a team of 20 employees, providing daily reports to my line managers, evaluating employee performance, following up on important complaints and working on them. I moved to B-Tech for Trade and Distribution as an after-sales and installment service complaints officer I have experience working on software CRM RMS Magento oms Excellent at working with Excel I took courses in time management at B-tech Coaching And Mentoring personal skills and leadership skills a Responsible for the monthly reports of replacements for Ariston, Indesit and Mila products. Helping with the performance of stores and branches, analyzing their complaints and reasons for default and their percentage of the total complaints throughout the year. At the end of the year, I present them to the Direc