Basic Info

Moustafa Shahine

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical Support Engineer at Elarabygroup

Experience Details

IT Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

Responsible for maintaining the systems that allow organisations to function and communicate, both internally and externally, on a daily basis include:
• Setting up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Fixing network faults.
• Network maintenance.
• Technical support for people using the network.
• Day to day admin and monitoring of network use.
• Planning future improvements, suggesting IT solutions to business problems.
• Making sure all IT meets industry standards.
• Supervising helpdesk staff and Supporting Call Centre.
• Responsible for managing backups and tape rotation.
• Documenting troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Diagnose and resolve technical issues.
• Undertake small to medium-sized IT projects as instructed by the IT Manager.
• Provide desktop and server support.
• Support and maintain MS Server/Desktops and MS Exchange.
• Setting up and configuring new laptops and desktops.
• Install authorized software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Fault-finding to laptops and desktops.
• Reporting faults and maintaining logs on servers, desktops and laptops.
• phones
• Ensuring all software purchased licensing is recorded and maintained.
• Exchange server mailbox maintenance including archiving mailboxes.
• Setting up new users and disabling expired accounts in accordance with HR requirements.
• Providing support for MAC and windows OS
Data Center
• Manage Access and Distribution switch
• Manage Recording Server For CAM
• Manage Kaspersky Server
• Working on Active Directory



Company Details

Elarabygroup (multinational)

Cairo, Egypt

More than 1000 employees

Manufacturing, Marketing and Advertising

www.elarabygroup.com

Sep 2014 to present (3 years 3 months)
IT Problem Senior Engineer at Elarabygroup

Experience Details

IT Problem Senior Engineer

Installation/Maintenance/Repair

Manager

Reduce volume and severity of IT incidents
• Drive IT stability
• Reduce outage costs
• Resolve service Desk issues quickly
• Minimize service disruptions
• Reduce costs associated with service disruptions
• Improve IT customer support and service
• Increase quality of Change Management


Company Details

Elarabygroup

Cairo, Egypt

More than 1000 employees

Manufacturing

Elarabygroup.com

Jul 2017 to present (5 months)
PC Clinic Engineer at Compu Me

Experience Details

PC Clinic Engineer

IT/Software Development

Experienced (Non-Manager)

• Install authorized software to laptops and desktops.
• Ensuring all software purchased licensing is recorded and maintained.
• Provide support for authorized software.
• Troubleshooting OS problem even Mac or Windows.
• Troubleshooting Mobile software problem such as Android, IOS.
• Help customer to check about hardware problems.
• Help customer to recover deleted data.


Company Details

Compu Me (multinational)

Cairo, Egypt

501-1000 employees

Marketing and Advertising

www.compume.com.eg

Jun 2014 to Aug 2014 (2 months)
System Administrator Engineer at SCOPE

Experience Details

System Administrator Engineer

IT/Software Development

Entry Level

• Installing windows server on servers.
• Configure needed rule and feature.
• Design server infrastructure.
• Managing DNS server.
• Managing DHCP Server.
• Managing File server.
• Managing Kasper Console.
• Managing Exchange server
• Managing TMG
• Managing WSUS


Company Details

SCOPE

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jan 2014 to May 2014 (4 months)
Technical Support at TE - Data

Experience Details

Technical Support

Customer Service/Support

Entry Level

• receiving calls from customers and work on their problems technical to solve it.
• troubleshooting LAN problem.
• Troubleshooting internet speed issue.
• Troubleshoot OS problem that may Couse internet problem


Company Details

TE - Data (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

www.tedata.net

Jul 2013 to Dec 2013 (5 months)

Achievements


I have Achieve that Acting as System administrator according to my knowledge in this field i also do a lot of tasks that related to system Engineer also i am acting as IT support Executive manger


i achieve that i mange more than one location


Education

Computer Science in Computer Science

Education Details

Computer Science

Computer Science , Computer Network

Egyptian Aviation Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Egyptian Aviation Academy
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

Hafez Ibrahim Language School
2008

Training and Courses

Training/Course Details

System Administration and Network

Sep 2010

Egypt Air

Train over equipment that used to facilitate management of resource that found in more than location , also trained on some network trouble shooting and also some configuration on the network even modification or new rules , also trained on servers that hosted on permissive location

Training/Course Details

MCSA

Dec 2013

IT Gate

installing , configuring and maintaining windows server and rules such as ( DNS, DHCP , WSUS , ADDS , WDS , Clustering ,....... etc)

Training/Course Details

ITIL foundation

Sep 2016

IT MEA

Management IT Structure

CCNA at CNP
Sep 2011

Training/Course Details

CCNA

Sep 2011

CNP

built network infra structure with basic routing and switching configuration securing the network in small area , maintaining network

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryAnalyticalArabicBowling System OperationCCNACommunicatorCompu MeComputer NetworkComputer ScienceCustomer ServiceCustomer-orientedDNSE-commerceElarabygroupEnglishFootballHard WorkerITIT Problem Senior EngineerIT Problem SolventIT Technical Support EngineerITIL FoundationInformation Technology ServicesInstallationInternetMCSAMaintenanceManufacturingMarketing And AdvertisingMy Work ScheduleNetworkingNew TechnologyOrganizerOther Tools Related To Our FiledPC Clinic EngineerPractical ExperienceReadingRepairSoftware DevelopmentSupportSystem AdministrationSystem Administration And NetworkSystem Administrator EngineerTE - DataTechnical SupportTechnologyVirtualizationWonder Share

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

active directory

active directory

: Expert

: Extreme - I love it!

:

3-5 years

DNS

DNS

: Expert

: Extreme - I love it!

:

3-5 years

virtualization

virtualization

: Expert

: Extreme - I love it!

:

3-5 years

Wonder share

Wonder share

: Expert

: Extreme - I love it!

:

3-5 years

other tools related to our filed

other tools related to our filed

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

technical Support

technical Support

: Expert

: Extreme - I love it!

:

3-5 years

bowling system operation

bowling system operation

: Expert

: Extreme - I love it!

:

Less than 1 year

IT problem solvent

IT problem solvent

: Expert

: Extreme - I love it!

:

3-5 years

System Administration

System Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Beginner

: Little

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Customer-oriented, Organizer

Online Presence

https://www.linkedin.com/in/moustafa-kamal-6b56a8121?trk=nav_responsive_tab_profilehttps://www.facebook.com/profile.php?id=100009645170655https://twitter.com/mostafashahine1

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