Basic Info

Mostafa Ibrahim

1 year

Toronto, Canada

Bachelor's Degree

Entry level

Work Experience

Call Center at CIB

Experience Details

Call Center

Banking

Entry Level

Handling customers inquires.
- Increasing complaints solving through FCR "First Call Resolution"
- Included in the first team responsible for handling VIP customers calls.
- Included in the first team to launch the virtual branch project "opening new accounts through calls, sending cash delivery to customers, sending courier to receive cash deposits from customers, issuing check books and performing external transfers through call


Company Details

CIB

Cairo, Egypt

More than 1000 employees

Banking

N/A

Oct 2016 to present (9 months)
Vice President at Student Union (volunteer) at Arab academy for science and technology

Experience Details

Vice President at Student Union (volunteer)

Administration

Student

N/A


Company Details

Arab academy for science and technology

Alexandria, Egypt

N/A

Education

N/A

Oct 2015 to Aug 2016 (10 months)
Team Leader OGIP at AIESEC AAST in Alexandria (volunteer) at AIESEC

Experience Details

Team Leader OGIP at AIESEC AAST in Alexandria (volunteer)

Tourism/Travel

Student

N/A


Company Details

AIESEC (multinational)

Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2015 to Jul 2016 (1 year 4 months)
Treasure at Student Union (volunteer) at Arab Academy for science and technology

Experience Details

Treasure at Student Union (volunteer)

Administration

Student

I was responsible for the financial state of the student union, sponsorship and fund raising.


Company Details

Arab Academy for science and technology

Alexandria, Egypt

N/A

Education

N/A

Sep 2014 to Sep 2015 (1 year)
Teaching English in China (volunteer) at AIESEC

Experience Details

Teaching English in China (volunteer)

Tourism/Travel

Student

I was responsible for teaching English in elementary school to 50 students. I was also responsible about the development of these students personally and academically for the duration of 8 weeks.


Company Details

AIESEC (multinational)

China

More than 1000 employees

Travel and Tourism

N/A

Jan 2015 to Mar 2015 (2 months)

Achievements


Vice President at Student Union I was responsible about all the internal relations of the student union with the university. I was also responsible for the hierarchy of the student union. Team Leader OGCDP at AIESEC AAST in Alexandria I was in charge of helping young people go on volunteer programs in many countries and facilitating the process for them.

Education

Bachelor's Degree in Bussines Information System

Education Details

Bachelor's Degree

Bussines Information System

Arab Academy for Science, Technology & Maritime Transport (AAST), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport (AAST)
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El EKHAA SCHOOL

Saudi Arabia

2011

A / Excellent / 85 -100%

N/A

El EKHAA SCHOOL
2011

Certifications

TOEFL
Jun 2014

Certificate details

TOEFL

Jun 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Social media Marketing

Jun 2016

Alison

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AIESECAdministrationArabicBankingBookBussines Information SystemC#Call CenterEducationEnglishEvent ManagementFootballHard WorkerLeaderMac OSMicrosoft OfficeMicrosoft VisioMicrosoft Visual StudioMoviesMusicNegotiatorPlannerPolishProject ManagementPublic RelationsPublic SpeakingSUPPORT SYSTEMSocialSocial Media MarketingStrategic PlanningTOEFLTeaching English In ChinaTeam Leader OGIP At AIESEC AAST In AlexandriaTime ManagementTourismTravelTravel And TourismTreasure At Student UnionVice President At Student UnionVolleyball

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Polish

Polish

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Advanced

: High

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Advanced

: High

:

1-3 years

C#

C#

: Intermediate

: Little

:

Less than 1 year

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: Medium

:

Less than 1 year

SUPPORT SYSTEM

SUPPORT SYSTEM

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Time Management

Time Management

: Expert

: Extreme - I love it!

:

1-3 years

Event Management

Event Management

: Expert

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Expert

: Extreme - I love it!

:

3-5 years

Public Speaking

Public Speaking

: Intermediate

: Extreme - I love it!

:

1-3 years

Strategic Planning

Strategic Planning

: Intermediate

: Extreme - I love it!

:

1-3 years

Social Media Marketing

Social Media Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Negotiator, Social

Online Presence

https://www.linkedin.com/in/mostafa-jad-b60a63100?trk=nav_responsive_tab_profilehttps://www.facebook.com/mostafajad22

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