Basic Info

Mostafa farouk

3 years

Cairo or menia, Egypt

Bachelor's Degree

Experienced

Work Experience

IT HelpDek Engineer at Toyota egypt

Experience Details

IT HelpDek Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Toyota egypt

Cairo, Egypt

501-1000 employees

Engineering Services

www.toyotaegypt.com.eg

Oct 2015 to present (1 year 2 months)
Technical support at Global knowledge

Experience Details

Technical support

IT/Software Development

Entry Level

N/A


Company Details

Global knowledge (multinational)

Cairo, Egypt

N/A

Information Technology Services

www.globalknowledge.com.eg

Oct 2013 to Sep 2015 (1 year 11 months)
Technical support at Juhayna

Experience Details

Technical support

IT/Software Development

Experienced (Non-Manager)

• Support end-users with IT-related problems in a responsive and service oriented manner.
• Setup, management, and maintenance of IT-related equipment.
• Respond to requests for technical assistance in person, via phone or electronically.
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources.
• Advise users on appropriate action.
• Follow standard help desk procedures
• Install, configure and set-up new HW according to agreed standard Routine maintenance of the HW and SW according to agreed plans.
• Log all help desk interactions
• Stay current with system information, changes and updates.
• Perform routine maintenance of the HW and SW according to agreed plans.
• Administer help desk software.
• Escalate unresolved issues to Senior Service Desk Representative or team leader. Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports
• Prepare and send HW to vendors or service partners and follow-up on them until received back.


Company Details

Juhayna

Cairo, Egypt

N/A

Food Services/Restaurants/Catering

www.juhayna.com.eg

May 2014 to Sep 2015 (1 year 4 months)

Education

good in computer science

Education Details

good

computer science

Minia University, Egypt

C / Good / 65 - 75%

N/A

N/A

Minia University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elzahraa

Egypt

2007

A / Excellent / 85 -100%

N/A

elzahraa
2007

Certifications

A+
Oct 2011

Certificate details

A+

Oct 2011

1000 out of 1000

N/A

N/A

elmanara

N/A

Training and Courses

Training/Course Details

MCITP

Oct 2013

global knowledge

N/A

Training/Course Details

ITIL foundation

Apr 2015

globalknowledge

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

A+AdaptiveAnalyticalArabicCateringComputer ScienceEngineering ServicesEnglishFlexibleFood ServicesFootballGlobal KnowledgeHard WorkerITIT HelpDek EngineerITIL FoundationInformation Technology (IT)Information Technology ServicesLeaderMCITPMcsaMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordRestaurantsSocialSoftware DevelopmentSwimmingTechnical SupportWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

Less than 1 year

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

Less than 1 year

mcsa

mcsa

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MCITP

MCITP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Hard worker, Flexible / Adaptive, Social

Online Presence

https://www.linkedin.com/in/mostafa-hosny-7b110bb6?trk=nav_responsive_tab_profilehttps://www.facebook.com/mostafa.m.hosny90

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