Basic Info

Mostafa Mahmoud

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer support at Exa Serve

Experience Details

Customer support

Customer Service/Support

Entry Level

Support customers with online billing and account issues
informed customers about issue resolution progress
responded to customers via E-mail - live chat - phone - ticket system
give advice to our new customer about our hosting package and which package will be applicable for the business


Company Details

Exa Serve (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

www.exaserve.com

Oct 2015 to present (1 year 3 months)
Technical support agent at Raya Contact Center

Experience Details

Technical support agent

Customer Service/Support

Entry Level

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Apr 2015 to Jun 2015 (2 months)
Agent out Bound At satisfaction Section at Elaraby Groub

Experience Details

Agent out Bound At satisfaction Section

Customer Service/Support

Entry Level

N/A


Company Details

Elaraby Groub

Cairo, Egypt

N/A

Electronics and Semiconductors

https://www.elarabygroup.com/

Nov 2014 to Apr 2015 (5 months)

Education

bs in Information System

Education Details

bs

Information System

Al-Abbasya Institute for Computers and Commercial Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Abbasya Institute for Computers and Commercial Sciences
2010 - 2014
High School - Other

High School Details

Other

الاميرية الثانوية

Egypt

2010

B / Very Good / 75 - 85%

N/A

الاميرية الثانوية
2010

Training and Courses

Training/Course Details

Mobile Soft ware

Apr 2013

Acadeny smouha

N/A

CCNA at computek
Mar 2015

Training/Course Details

CCNA

Mar 2015

computek

Cisco Certified Network Associate (CCNA) Routing and Switching

Training/Course Details

MCITP

Jun 2015

Self Study

MCITP , i had this Course By Self study

Training/Course Details

MCSA 2012

Aug 2015

HeroTech

N/A

N+ at HeroTech
Aug 2015

Training/Course Details

N+

Aug 2015

HeroTech

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

Agent Out Bound At Satisfaction SectionArabicCCNAComputerCreativeCustomer ServiceCustomer SupportElectronics And SemiconductorsEnglishExa ServeExpansion My SelfFootBallHard WorkerInformation SystemInformation Technology ServicesInternetLeaderListeningMCITPMCSA 2012Microsoft OfficeMobile Soft WareN+Network'sNetworkingRaya Contact CenterSocialSupportTeam PlayerTechnical Support Agent

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Network's

Network's

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Social, Team Player

Online Presence

https://www.facebook.com/mostafa.ahmed.754

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