Basic Info

Mostafa Mahmoud

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer support at Exa Serve

Experience Details

Customer support

Customer Service/Support

Entry Level

Support customers with online billing and account issues
informed customers about issue resolution progress
responded to customers via E-mail - live chat - phone - ticket system
give advice to our new customer about our hosting package and which package will be applicable for the business


Company Details

Exa Serve (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

www.exaserve.com

Oct 2015 to present (1 year 2 months)
Technical support agent at Raya Contact Center

Experience Details

Technical support agent

Customer Service/Support

Entry Level

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Apr 2015 to Jun 2015 (2 months)
Agent out Bound At satisfaction Section at Elaraby Groub

Experience Details

Agent out Bound At satisfaction Section

Customer Service/Support

Entry Level

N/A


Company Details

Elaraby Groub

Cairo, Egypt

N/A

Electronics and Semiconductors

https://www.elarabygroup.com/

Nov 2014 to Apr 2015 (5 months)

Education

bs in Information System

Education Details

bs

Information System

Al-Abbasya Institute for Computers and Commercial Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Abbasya Institute for Computers and Commercial Sciences
2010 - 2014
High School - Other

High School Details

Other

الاميرية الثانوية

Egypt

2010

B / Very Good / 75 - 85%

N/A

الاميرية الثانوية
2010

Training and Courses

Training/Course Details

Mobile Soft ware

Apr 2013

Acadeny smouha

N/A

CCNA at computek
Mar 2015

Training/Course Details

CCNA

Mar 2015

computek

Cisco Certified Network Associate (CCNA) Routing and Switching

Training/Course Details

MCITP

Jun 2015

Self Study

MCITP , i had this Course By Self study

Training/Course Details

MCSA 2012

Aug 2015

HeroTech

N/A

N+ at HeroTech
Aug 2015

Training/Course Details

N+

Aug 2015

HeroTech

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

Agent Out Bound At Satisfaction SectionArabicCCNAComputerCreativeCustomer ServiceCustomer SupportElectronics And SemiconductorsEnglishExa ServeExpansion My SelfFootBallHard WorkerInformation SystemInformation Technology ServicesInternetLeaderListeningMCITPMCSA 2012Microsoft OfficeMobile Soft WareN+Network'sNetworkingRaya Contact CenterSocialSupportTeam PlayerTechnical Support Agent

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Network's

Network's

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Social, Team Player

Online Presence

https://www.facebook.com/mostafa.ahmed.754

Mostafa is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mostafa's full profile and find more great talent and professionals to join your team.