Basic Info

Mostafa Hamed

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Facility & Administration assistant manager at Nissan Motor Egypt

Experience Details

Facility & Administration assistant manager

Administration

Experienced (Non-Manager)

• Expats expense (rent, utility, travel, .etc.)
• Transportation network for employees and manager's fleet including license renewal and maintenance.
• Organize and supervise other office activities (Housekeeping,recycling, renovations, event planning etc.)
• Administrative support of Billing and expenses with finance and administrative team like (Factory Utilities and Courier service.Etc.)
• Planning of the Department budgeting and forecast the needed accrual for next fiscal year budget.
• Managed the cafeteria which catering meals to 1500 Personnel in the company in all aspect of the process ensuring the outsourced company abide to the standards that would be accepted by Nissan Motors.
• Supervise and handle scrap process of the main factory and conduct any arrangement with the outsourced contractor ensuring the process is handled with the optimum standards maximizing the revenue of the company.
• Managed office supplies and petty cash for visits and short missions.
• Conduct HSE inspections and preventive actions to ensure the working environment is Clean and safe for the employees also ensuring that facilities meet government regulations and environmental, health and security standards.
• Support the renewal of the needed government regulations such as license renewal , (ISO 9001/14001) audits and needed certifications.


Company Details

Nissan Motor Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Automotive

www.nissan.com.eg

Nov 2015 to present (2 years 2 months)
Admin Officer at Teleperformance Egypt

Experience Details

Admin Officer

Administration

Experienced (Non-Manager)

• Assists the Operations with daily clerical and administrative duties. (e.g. Preparation of memorandums, letters, and spreadsheets etc)
• Makes travel arrangements with provider for manpower movement and obtain work visa for foreigners in the company.
• Attend weekly safety meetings and scheduling of conference room.
• Electronic and paper filing of equipment documentation and job information
• Organize and supervise other office activities (recycling, renovations, event planning etc.)


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2013 to Jul 2015 (2 years 4 months)
Supervisor at Expedia at Teleperformance

Experience Details

Supervisor at Expedia

Project/Program Management

Manager

• Develop mentor and manage a team of (15-18) Contact Center Representative in accordance with the company policies and procedures.
• Coach, monitor and provide feedback to agents on a regular basis to improve performance.
• Build a solid customer service team that exceeds goals and expectations.
• Supervise the workload of the team, allocating team members to optimize service provision and support across the hours of the operation.
• Monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of clients.
• Resolve interpersonal issues within the team and escalate if required. In any case the Supervisor must give direct feedback to the Assistant Contact Center Manager regarding these issues.
• Schedule team staff meetings and functions.
• Report to senior management on customer service metrics, opportunities, and threats.
• Ensure that the team follows established procedures for each service request adhering to agreed KPIs, SLAs and quality standards to maximize customer satisfaction. Managed to achieve the highest conversion rate in the whole account into achieving the rate of 59% YTD while the target required was 42%.


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Travel and Tourism

www.expedia.ca

Apr 2012 to Jun 2013 (1 year 2 months)
CSR Vodafone UK at Vodafone

Experience Details

CSR Vodafone UK

Customer Service/Support

Experienced (Non-Manager)

Receive calls from the clients of the company and try to solve them with the minimum time possible trying to achieve the best quality.


Company Details

Vodafone (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2012 to Apr 2013 (6 months)
Tour Guide at Travco Tours

Experience Details

Tour Guide

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

N/A


Company Details

Travco Tours (multinational)

Giza, Egypt

More then 1000 employees

Travel and Tourism

www.travco.com

May 2004 to Jan 2011 (6 years 8 months)

Education

College Diploma in Tour Guidance

Education Details

College Diploma

Tour Guidance

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Fatima Language

Egypt

1998

B / Very Good / 75 - 85%

N/A

St. Fatima Language
1998

Certifications

T.I.C.O.
May 2013

Certificate details

T.I.C.O.

May 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Japanese Proficiency Test

Mar 2005

Japan Foundation

N/A

Jobseeker photo

Profile Skills and Keywords

AdminAdmin OfficerAdministrationAutomotiveCSRCSR Vodafone UKCommunicatorComputer GamesCustomer ServiceCustomer-orientedEnglishFacility & Administration Assistant ManagerFood ServicesHospitalityJapaneseJapanese Proficiency TestLeaderMicrosoft OfficeNegotiatorNissan Motor EgyptOracleProblem SolverProgram ManagementProjectReading BiographiesSAP NetWeaver Business Client 5.0Supervisor At ExpediaSupportT.I.C.O.TelecommunicationsTeleperformanceTeleperformance EgyptTour GuidanceTour GuideTour GuidingTravco ToursTravel And TourismVodafoneWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Japanese

Japanese

: Intermediate

: Intermediate

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Oracle

Oracle

: Advanced

: Extreme - I love it!

:

3-5 years

SAP NetWeaver Business Client 5.0

SAP NetWeaver Business Client 5.0

: Intermediate

: High

:

1-3 years

Fields of Expertise

Admin

Admin

: Expert

: Extreme - I love it!

:

1-3 years

Tour Guiding

Tour Guiding

: Advanced

: Extreme - I love it!

:

5-7 years

CSR

CSR

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Communicator, Negotiator, Customer-oriented, Problem Solver

Hope that i can join a respected company

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