Basic Info

Mostafa Hamam

More than 15 years

Alexandria Governorate, Egypt

Master's Degree

Manager

Work Experience

Training Consultant at A.T. Kearney

Experience Details

Training Consultant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Created training needs analysis processes, forms, policies and guidelines.
• Initiated training needs analysis process through interviews with all Directors and updated technical training requirements.
• Produced all training implementation processes, forms and guidelines.
• Established the return on investment (ROI) methodology, forms, process and final report using fit to the environment approach.
• Evaluated current training programs link to targeted competencies to assess effectiveness and implement required corrective actions.


Company Details

A.T. Kearney (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Management Consulting

www.atkeaney.com

May 2016 to Jul 2016 (2 months)
Senior Training Specialist at DUBAI CUSTOMS, Dubai UAE

Experience Details

Senior Training Specialist

Education/Teaching, Human Resources, Training/Instructor

Experienced (Non-Manager)

•Evaluate training needs for various jobs and roles at various levels in different sections and prepare employee-level training plans compliant with Dubai Customs strategies, policies & goals.
•Responsible for measuring training return on investment and creating detailed reports.
•Research and identify optimum methodologies, technologies and infrastructure for training delivery.
•Contribute to the development of curriculum and training manuals for various programs targeting specific jobs and assure that the program covers all relevant content to enhance skills, knowledge and capabilities of participants.
•Develop a pool of resourceful trainers through necessary training & development to meet the requirement of various technological & management programs.
•Evaluate all training programs to assess effectiveness and implement required corrective actions.
•Develop & deliver training modules for induction of new recruits and preparation of veteran staff for new roles and higher responsibilities.

Achievements
•Led a team and developed a new method for training needs analysis using a competency based model and multiple sources of data.
•Earned an award for the highest KPI result in Dubai Customs for the TNA
•Awarded for the excellent participation in many modernization projects in Dubai Customs (Case management, Al Serdal, eProcurement)
•Created a customized ROI based on Kirkpatrick model implementation that suits Dubai customs environment and available tools from scratch and developed forms, analysis sheets and reports.
•Managing the implementation of the training plan regarding the training provider selection, review and select course contents, review and select proposed trainers CV and track the training annual budget consumption and generate team performance reports and solve problems within the team and with the training providers.
•Contributed to a career path project of the HR department by leading a team and developing training materials to achieve targeted competency levels for each job position.
•Contributed to the revamping of all policies & procedures and redesigning of all forms used in the training centre.
•Supported several modernization projects of Dubai Customs by delivering all training requirements – project train plan, review of BRS, supervision of training materials preparation and delivery of training programs.
•Was a member of the team that created a management development program covering 3 levels – mid level, managers & executive – to prepare them for the next level with appropriate training approach.


Company Details

DUBAI CUSTOMS, Dubai UAE

Dubai, United Arab Emirates

More than 1000 employees

Government

www.dubaicustoms.ae

Jan 2010 to May 2016 (6 years 4 months)
Senior Training Specialist at UAE ARMED FORCES

Experience Details

Senior Training Specialist

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Reported to the Training Manager and led a team of 4 in developing and delivering various training programs addressing identified development needs.
• Coordinated with Department Managers and developed annual Learning & Development plans.
• Assessed training needs through surveys, employee interviews and interaction with focus groups and consultations with managers.
• Counselled and recommended employees for suitable training programs and professional courses at community schools.
• Supported training programs with required training materials, manuals, testing & evaluation procedures and audio-visuals & multimedia aids.
• Managed the execution of training programs, evaluated the performance of trainers and monitored the progress of trainees.
• Tested & interviewed applicants for various positions and made suitable recommendations on selection.
• Achievements
• Developed and executed training for managers, supervisors and employees covering areas like effective group interaction skills, performance management, time & stress management, motivating & retaining employees and leadership skills.
• Trained trainers in course development & class management skills significantly improving their productivity.
• Created & implemented a process for measuring return on investment on training and effectiveness of various programs in delivering targeted results.


Company Details

UAE ARMED FORCES

Dubai, United Arab Emirates

More then 1000 employees

Government

N/A

Jan 2005 to Dec 2009 (4 years 11 months)
Senior Trainer at NEW HORIZONS

Experience Details

Senior Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Reported to the Training Manager and delivered high quality training for MCSE courses on Windows 2000 & 2003 server systems.
• Delivered a range of programs including standard official Microsoft curriculum and customized programs to meet client requirements.
• Provided orientation training to new sales & customer service employees.
• Contributed to the tailoring of courses based on client requirements.
• Achievement
• Conducted customized training programs for administrators in major organizations in the UAE like ADWEA, ADCO, GASCO, Offset & GHQ.


Company Details

NEW HORIZONS

Abu Dhabi, United Arab Emirates

51-100 employees

Education

www.newhorizons.com

Jan 2004 to Nov 2004 (10 months)
Senior Trainer at NEW HORIZONS

Experience Details

Senior Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Reported to the Training Manager and conducted high quality training programs for MCSE courses on Windows NT4, 2000 & 2003 server systems.
• Delivered standard and customized programs and trained new employees in various areas.
• Achievements
• Was nominated by Microsoft for delivering presentations on new Microsoft technologies like Windows 2003 server operating system at several seminars.
• Delivered courses for administrators of major organizations in Egypt like Onyx, Unilever Egypt and the Library of Alexandria.


Company Details

NEW HORIZONS (multinational)

Alexandria, Egypt

11-50 employees

Education

www.newhorizons.com

Oct 2001 to Dec 2003 (2 years 2 months)

Education

Strategic HR Management in Strategic HR Management

Education Details

Strategic HR Management

Strategic HR Management, Training, Recruitment

Wollongong, United Arab Emirates

B / Very Good / 75 - 85%

Strategic HR management, Training, Recruitment, organizational analysis, organizational behviour

N/A

Wollongong
2010 - 2012

Certifications

Certificate details

Microsoft Certified Trainer

Oct 2001

5 out of 5

N/A

N/A

Microsoft

Renewed Yearly and updated

Certificate details

Microsoft Certified Systems Engineer

Sep 2000

N/A

N/A

N/A

Microsoft

N/A

CCNA
Jun 2001

Certificate details

CCNA

Jun 2001

N/A

N/A

N/A

Cisco

N/A

Certificate details

ROI Certified Professional

Aug 2015

N/A

N/A

N/A

ROI institute

N/A

Training and Courses

Training/Course Details

Strategic Management

Aug 2011

Dubai Customs Training Center

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

A.T. KearneyAnalyticalArabicCCNAEducationEnglishGovernmentHard WorkerHuman ResourcesMS OfficeManagement ConsultingMicrosoft Certified Systems EngineerMicrosoft Certified TrainerMicrosoft ProjectMicrosoft WindowsMoviesNEW HORIZONSPC GamesPlannerPresenterROI Certified ProfessionalRecruitmentSenior TrainerSenior Training SpecialistSocialStrategic HR ManagementStrategic ManagementSwimmingTNATeam LeadershipTechnologyTrainingTraining ConsultantTraining Material Creation And CustomizationTraining Plan Creation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

:

:

:

Fields of Expertise

TNA

TNA

: Expert

: Extreme - I love it!

:

5-7 years

Training Plan Creation

Training Plan Creation

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Team Leadership

Team Leadership

: Expert

: Extreme - I love it!

:

5-7 years

Training Material Creation and Customization

Training Material Creation and Customization

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Planner, Hard worker, Presenter, Social

Online Presence

https://eg.linkedin.com/in/mostafa-hamam-b9947a9

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