Basic Info

Mostafa El-Sha'er

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing Specialist at Teleperformance

Experience Details

Marketing Specialist

Human Resources, Marketing/PR/Advertising

Experienced (Non-Manager)

• Covers all communications between the business & employees
• Create the first ever company Magazine (Teleperformance Magazine), managing/create its content, including coverage of company news, updates, etc. Making it the most flexible communication tool among company’s staff
• Managing employee participation in management position, being part of the team that created the “STEPS” program, an award-worthy program that qualify new entry employees to be in managerial positions.
• Responsible for conducting new benefits & corporate offers to the employees, finalizing “Teleperformance Benefits Booklet”, that covers all sort of corporate offers & exclusive discounts to Teleperformance staff
• Handle all the social media interactions between the employees & the company (Teleperformance Egypt FB page – Teleperformance Dubai FB page)
• Promote the company’s initiatives through social media & the official communication channels.
• Create & coordinate Focus Groups between the higher ups & the employees (CEO Chat Program – Open Door Policy Program)
• Conduct strategies to boost the company’s social media trafficking
• Provide technical assistance with marketing activities by designing and disseminating new internal and external marketing directives and ideas under the guidance of the sales & Marketing Manager
• Help in organizing internal and external marketing actions – Being part of the team that launched Teleperformance’ first ever virtual office in Dubai Internet City
• Work with account managers and supervisors to facilitate communication of new company directives, site campaigns, or upcoming events to all employees, resulting in creating “Teleperformance Portal”, a new, Facebook-like communication tool that work as an instant, quick 2-way feedback between the company’s different departments.
• Collaborate with local advertising and marketing companies for designing collateral materials to support sales and corporate goals.
• Develop specific projects aimed at improving employee motivation and satisfaction, boosting morale, and promoting employee loyalty. Initiating the “Employee First” campaign/program, which resulted in gradually improve the overall Employee Satisfaction percentage, year by year.

dia trafficking


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Business Services - Other

www.teleperformance.com

Mar 2013 to present (3 years 9 months)
Corporate Social Responsibility Officer at Teleperformance Egypt

Experience Details

Corporate Social Responsibility Officer

Human Resources

Experienced (Non-Manager)

• Conduct research, come up with ideas, develop polices, build relationships with partner organizations.
• Create awareness of CSR activities externally & internally
• Encourage employees to participate in CSR initiatives


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Business Services - Other

www.teleperformance.com

Nov 2012 to Jan 2013 (2 months)
Technical Support Advisor at Teleperformance

Experience Details

Technical Support Advisor

Customer Service/Support

Experienced (Non-Manager)

-Responsible for answering and resolving technical product-support questions received from customers.
-Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
-provide training and assistance to help clients learn how to use their computer hardware or software products.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More then 1000 employees

Business Services - Other

www.teleperformance.com

Sep 2011 to Jan 2013 (1 year 4 months)
Support Professional at Stream Global Services

Experience Details

Support Professional

Customer Service/Support

Entry Level

• Customer Care Representative.(answering all the questions and inquires for the customer and providing him with all the information that he asked for)
• Technical Support Representative.(solving technical problems with the customer and troubleshooting for the radio in the house or in the car)
• Sales Representative.(selling radios through the phone for our customers)
• Billing Inquires and Problems.(solving billing problems on the spot and explaining billing inquires)
• Non-Pay Problems.( that a team members who calls the customers in USA for being non-pay that means that they didn't pay for the subscription and I was calling them to let them papyri was not one of the collection agency, only I was well experienced in the company to call the customer).
• Calls Transfers.(agents transferring calls to me to receive customers complains and handle it and solve it)


Company Details

Stream Global Services (multinational)

Giza, Egypt

101-500 employees

Business Services - Other

http://www.convergys.com/

Mar 2010 to Jan 2011 (10 months)
Sales/Marketing Associate at Wisdek Corp.

Experience Details

Sales/Marketing Associate

Sales/Retail

Experienced (Non-Manager)

• Management of Google Adwords & Yahoo PPC marketing accounts of local and international clients
• Keyword & content analysis
• Upselling & target new clients (B2B & B2C)


Company Details

Wisdek Corp. (multinational)

Cairo, Egypt

51- 100 employees

Marketing and Advertising

www.wisdek.com

Feb 2009 to Dec 2009 (10 months)

Achievements


• Create the first ever company Magazine (Teleperformance Magazine), managing/create its content, including coverage of company news, updates, etc. Making it the most flexible communication tool among company’s staff
• Being part of the team that created the “STEPS” program, an award-worthy program that qualify new entry employees to be in managerial positions
• Help in organizing internal and external marketing actions – Being part of the team that launched Teleperformance’ first ever virtual office in Dubai Internet City
• Develop specific projects aimed at improving employee motivation and satisfaction, boosting morale, and promoting employee loyalty. Initiating the “Employee First” campaign/program, which resulted in gradually improve the overall Employee Satisfaction percentage, year by year.


• Create an annual calendar of charitable events in coordination with Masr El Kheir Foundation
• Form an agreement between Teleperformance Egypt, and The Ministry of health to sponsor the Blood Drive Quarterly Campaign.
• Initiate the first ever Teleperformance Egypt Plastic Recycle Campaign, the revenues of this campaign goes directly to The National Cancer Institute


Education

Bachelor's Degree in Foreign Trade

Education Details

Bachelor's Degree

Foreign Trade

Helwan University Cairo, Egypt

Not specified

N/A

N/A

Helwan University Cairo
2008 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El gomhouria school

Egypt

2007

A / Excellent / 85 -100%

N/A

El gomhouria school
2007
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentBusiness Services - OtherCommunicationCorporate Social ResponsibilityCorporate Social Responsibility OfficerCreativeCustomer ServiceCustomer-orientedEnglishEvent PlanningForeign TradeHuman ResourcesInternet ResearchMarketingMarketing And AdvertisingMarketing SpecialistMicrosoft OfficeNegotiatorRetailSalesSales/Marketing AssociateStream Global ServicesSupportSupport ProfessionalSupportiveTeam PlayerTechnical Support AdvisorTeleperformanceTeleperformance EgyptWisdek Corp.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Event Planning

Event Planning

: Advanced

: High

:

1-3 years

Corporate Social Responsibility

Corporate Social Responsibility

: Advanced

: Medium

:

Less than 1 year

Communication

Communication

: Intermediate

: High

:

1-3 years

Key Skills

Negotiator, Customer-oriented, Creative, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/mostafa-el-sha-er-35b68669

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