Basic Info

Mostafa Elmongui, PMP

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Head Of ATM Customer Service at Raya Integration

Experience Details

Head Of ATM Customer Service

Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Raya Integration (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

www.rayacorp.com

Mar 2012 to present (4 years 9 months)

Achievements


• Launching Diebold’s second repair center in the Middle East (April 2012).
• Setting the process and preparing repair center to the ISO audit (April 2013).
• Applying bar coding to all modules including part number and serial number for each module (February 2013).
• Applying new techniques and solutions in the repair process for some modules.



Education

BSc in Communications and Electronics

Education Details

BSc

Communications and Electronics

University of Alexandria, Egypt

C / Good / 65 - 75%

Communication and Electronics Engineering

N/A

University of Alexandria
2001 - 2006

Certifications

IELTS
Sep 2014

Certificate details

IELTS

Sep 2014

7

N/A

N/A

British Council

N/A

Certificate details

Project Management Professional, PMP

Apr 2016

N/A

N/A

1920032

Project Management Institute

N/A

Training and Courses

Training/Course Details

Supervisory Development Program

Sep 2015

Dale Carnegie

N/A

Training/Course Details

Project Management Professional

Jul 2015

RITI

Preparing for PMP Exam, going to have the certificate by Feb 2016

Training/Course Details

Decision Making and Problem Solving

Dec 2014

American Chamber of Commerce

N/A

Training/Course Details

Customer Focus

Jul 2012

Raya Akademy

N/A

Training/Course Details

Time and Self Management

Jun 2012

Raya Akademy

N/A

Training/Course Details

BNA Repair Process

May 2012

Diebold

N/A

Training/Course Details

Opteva Repair Process

May 2012

Diebold

N/A

Training/Course Details

Opteva ATM Series

Mar 2009

Diebold

N/A

Training/Course Details

Communication Skills

May 2009

Logic

N/A

This profile is fresh!
Last update 20 days ago.

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Profile Skills and Keywords

AnimalsArabicBNA Repair ProcessCarsCommunication SkillsCommunications And ElectronicsCustomer FocusCustomer-orientedDecision Making And Problem SolvingEnglishFrenchHard WorkerHead Of ATM Customer ServiceIELTSInformation Technology ServicesInitiativeInstallationLeaderLeadershipMaintenanceOpteva ATM SeriesOpteva Repair ProcessProblem SolverProject ManagementProject Management ProfessionalProject Management Professional, PMPRaya IntegrationRepairRepair Center ManagementSportsSupervisory Development ProgramTechnical ExpertiseTime And Self Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

Leadership

Leadership

: Expert

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

5-7 years

Repair Center Management

Repair Center Management

: Expert

: Extreme - I love it!

:

5-7 years

Technical Expertise

Technical Expertise

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Customer-oriented, Initiative, Problem Solver

Online Presence

https://eg.linkedin.com/in/mostafayoussef

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