Basic Info

Mostafa Ali

3 years

Giza, Egypt

Master's Degree

Student

Work Experience

English Tour Guide at Freelancer

Experience Details

English Tour Guide

Tourism/Travel

Entry Level

showing foreign people new places in Cairo and describing historical places and monuments.


Company Details

Freelancer

Cairo, Egypt

1-10 employees

Travel and Tourism

N/A

Jan 2014 to present (4 years)
Customer service advisor at Convergys

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers


Company Details

Convergys (multinational)

Egypt

101-500 employees

Telecommunications, Consumer Services

N/A

Jul 2016 to Mar 2017 (8 months)
International Adviser at Vodafone Ireland

Experience Details

International Adviser

Customer Service/Support

Experienced (Non-Manager)

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers


Company Details

Vodafone Ireland

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.ie

Aug 2015 to Jul 2016 (11 months)
Customer Service Representative at Stream Global Service " SiriusXM " U.S/ CA

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

It was about helping customer with the radio and billing adviser as well


Company Details

Stream Global Service " SiriusXM " U.S/ CA (multinational)

Giza, Egypt

101-500 employees

Entertainment

N/A

Nov 2014 to Mar 2015 (4 months)

Education

MA in Museums and Heritage

Education Details

MA

Museums and Heritage

faculty of tourism and hotels helwan university, Egypt

A / Excellent / 85 -100%

Introduction to Museum Studies Managing the Twenty-First Century Museum The Business of Museums, Museum Exhibition, Collections Management: Issues and Solutions Museum Evaluation.

N/A

faculty of tourism and hotels helwan university
2016 - 2018
BA in Tourism and Hotels

Education Details

BA

Tourism and Hotels, Tourist Guidance

Helwan University, Egypt

B / Very Good / 75 - 85%

History , hieroglyphic , archeology and some studies about tourism

N/A

Helwan University
2011 - 2016
High School - Other

High School Details

Other

Dr: ahmed bahgat secondry school

Egypt

2011

C / Good / 65 - 75%

N/A

Dr: ahmed bahgat secondry school
2011

Training and Courses

Training/Course Details

wasla

Apr 2013

customer care

it was about soft skills to make us how to handle the angry customers and how to make an anger smile

Jobseeker photo

Profile Skills and Keywords

And MoviesArabicConsumer ServicesConvergysCustomer CareCustomer ServiceCustomer Service AdvisorCustomer Service RepresentativeEnglishEnglish Tour GuideEntertainmentGermanHandles StressHard WorkerInternational AdviserInternetMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMuseums And HeritageMusicReadingSocialStream Global Service " SiriusXM " U.S/ CASupportSupportiveTeam PlayerTechnical SupportTelecommunicationsTourismTourism And HotelsTourist GuidanceTravelTravel And TourismWasla

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

1-3 years

Technical support

Technical support

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Social, Handles Stress, Team Player, Supportive

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