Basic Info

Mostafa ali

Less than 1 year

Giza, Egypt

Vocational

Student

Work Experience

English Tour Guide at Freelancer

Experience Details

English Tour Guide

Tourism/Travel

Entry Level

showing foreign people new places in Cairo and describing historical places and monuments.


Company Details

Freelancer

Cairo, Egypt

1-10 employees

Travel and Tourism

N/A

Jan 2014 to present (2 years 11 months)
International Adviser at Vodafone Ireland

Experience Details

International Adviser

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Ireland

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.ie

Aug 2015 to present (1 year 4 months)
Customer Service Representative at Stream Global Service " SiriusXM " U.S/ CA

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

It was about helping customer with the radio and billing adviser as well


Company Details

Stream Global Service " SiriusXM " U.S/ CA (multinational)

6th of October, Egypt

101-500 employees

Entertainment

N/A

Nov 2014 to Mar 2015 (4 months)
Customer Service Representative at Teleperformance / Western Union U.S/CA account

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

It was about money transfer , i had to hep people from U.S and Canada with the service


Company Details

Teleperformance / Western Union U.S/CA account (multinational)

Cairo, Egypt

101-500 employees

Financial Services

N/A

Jul 2014 to Oct 2014 (3 months)

Education

Vocational in hotels and tourism

Education Details

Vocational

hotels and tourism

Helwan University, Egypt

B / Very Good / 75 - 85%

History , hieroglyphic , archeology and some studies about tourism

am not so committed to my collage but i know how to keep my marks B+ :)

Helwan University
2012 - 2016
High School - Other

High School Details

Other

Dr: ahmed bahgat secondry school

Egypt

2011

C / Good / 65 - 75%

N/A

Dr: ahmed bahgat secondry school
2011

Training and Courses

Training/Course Details

wasla

Apr 2013

customer care

it was about soft skills to make us how to handle the angry customers and how to make an anger smile

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

And MoviesArabicChineseCommunicatorCustomer CareCustomer ServiceCustomer Service RepresentativeEnglishEnglish Tour GuideEntertainmentFinancial ServicesHandles StressHard WorkerHotels And TourismInternational AdviserInternetMicrosoft OfficeMicrosoft PowerPointMicrosoft WordMusicReadingSocialStream Global Service " SiriusXM " U.S/ CASupportSupportiveTechnical SupportTelecommunicationsTeleperformance / Western Union U.S/CA AccountTourismTravelTravel And TourismWasla

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Chinese

Chinese

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer care

customer care

: Advanced

: High

:

Less than 1 year

Technical support

Technical support

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Social, Handles Stress, Supportive

Online Presence

https://www.facebook.com/mostafa.elgnhttps://twitter.com/MostafaElbarsi

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