Basic Info

Mostafa Mohamed ElNaggar

6 years

Beheira, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Technical Support Engineer at Retail Green

Experience Details

Senior Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

• Responsible for City Centre Alexandria Mall of Majid AlFuttaim.
• Responsible for Implement Retailer Software to supporting them for Sales Automation.
• Responsible to set daily Plan to Technical Team.
• Responsible to set Schedule for New Application Installation for Retailers.
• Responsible to manage and configure all Tenants POS devices and check compatibility with our Application.
• Responsible to scheduled Meeting with New Retailers to clarify and explain our Application features.
• Responsible to Gathering monthly reports for All Retailers Issues to evaluate repeated Issues and Bugs and find solution for these issues.
• Responsible to create new Report to evaluate all of Team performance.
• Responsible to schedule all of Team Meetings during each month to discuss all of business Points and new Features for Application need to implement them.
• Responsible to Monitor and Approved all of Team attendance and requests for Day Off, Sickness leave. Etc.
• Responsible to receive daily Email from all of Team to review their daily status and evaluate all of tasks completed status and be aware each of pending tasks for each of them.


Company Details

Retail Green

Alexandria, Egypt

More than 1000 employees

Information Technology Services

N/A

Nov 2017 to present (2 months)
System Operation Engineer at Union Group

Experience Details

System Operation Engineer

IT/Software Development

Experienced (Non-Manager)

• Responsible for 9 branches regarding all Technical problems
• Responsible for All Hardware inquiries across the Company.
• Implement all Branch Component Server (Active Directory, WDS, WSUS and KASPERSKY Adminkit) for each Branch.
• Set Replication for WSUS Server and Mini-WSUS Servers
• Implement and Design File servers and set QUOTA and permissions for each users.
• Implement Backup Server, set Backup plan and methods, and applied Disaster recovery plan.
• Implement Print Server and set Printers through Group Policy.
• Responsible for All of Network Issues Routing, Switching and ADSL Issues with Partner.
• Responsible for DHCP, DNS, IPsec. , Demand Dial, ACL, Packet Filter, Relay Agent, and Firewall System to control Traffic.
• Responsible for VPN Solution, RADIUS Server and Install NAP Server to Secure Environment and High level for Security.
• Implement NLB for Web Server and File Server
• Implement PRTG and Microsoft Monitoring tool to Monitoring Infrastructure Servers and Data Center.
• Responsible for Domain Controllers for Managing Domain, Configuration and Schema for Environment.
• Implement Hyper-V server, and applied tools for Monitoring and Reporting.
• Implement ESXI Servers, Create VM’s, HA, DRS, SDRS, V-Motion, FT and Backup & Restore.
• Responsible for All of End-User Internet access permission.
• Responsible for all Sales Branches Handheld Troubleshooting.
• Working parallel with all Second line to achieve best projects result.
• Managing company new projects regarding hardware requirements and implementing new branches infrastructure.
• Support Application Team on All SQL and Database Issue at INVAN Sales Application.
• Support System Team, Network Team and Application Team in all projects.
• Be in partnership with the other team leaders to organize all-team meetings.

Technical Responsibilities:
• Implement File Server for Each Branch with standard methods of Quota and permissions
• Implement New Project Remote Server tool (VNC) for All Branches.
• Implement New Project CITRIX XenApp to Publishing Sales Application through Web based.
• Implement Ticketing System for Helpdesk and End-use to uploading their issues through Systematic Tickets.


Company Details

Union Group

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to Nov 2017 (1 year 10 months)
Senior IT Technical Support at National Speed Ahmed Hassan (P&G Distributor)

Experience Details

Senior IT Technical Support

IT/Software Development

Experienced (Non-Manager)

• Responsible for 3 branches regarding all Technical problems and 25 direct reports.
• Responsible for All Hardware inquiries across the Company.

• Managing all IT department contracts
• Responsible to hire new Technical support for open and new vacancies
• Fetching monthly reports regarding technical support performance from helpdesk system.
• Responsible to determine hardware type, model, IT operations hardware purchases.
• Determining appraisal for all the IT operations Team and discuss performance with the IT team every 6 months
• Responsible for creating forms for IT team and score cards
• Working parallel with all Second line to achieve best projects result.
• Managing company new projects regarding hardware requirements and implementing new branches infrastructure.
• Support System Team, Network Team and Application Team in all projects.
• Supervise team members and team procedures and processes.
• Ensure there are always an adequate number of team members to do each process well.
• Communicate frequently with team members.
• Delegate duties to Team members.
• Be in partnership with the other team leaders to organize all-team meetings.
• Fetching monthly reports regarding technical support performance from helpdesk system.
• Performing yearly action plan.
• Making sure that the action plan is on the track.
• Supervising all hardware assets and IT warehouse.
Technical Responsibilities:
• Responsible for managing, configuring Kaspersky system center servers across the SPEED company
• Managing and configuring File servers.
• Responsible for implementing and managing Helpdesk system on the company.
• Adjusting and determining all computers software’s should be installed on the computer as IT Policy
• Responsible for WSUS server.
• Responsible for SCCM Site Servers for each Branches


Company Details

National Speed Ahmed Hassan (P&G Distributor)

Beheira, Egypt

N/A

Logistics and Supply Chain

N/A

Apr 2010 to Jan 2016 (5 years 9 months)
IT Technical Support at National Speed Ahmed Hassan ( P&G Distributor )

Experience Details

IT Technical Support

IT/Software Development

Entry Level

• Installs, assembles and configures computers, routers, network infrastructure.
• Cabling process and Network designing.
• Installs, configures and upgrades operating systems and software programs.
• Responsible for technical and network issues for the branch.
• Install, configure and maintain software applications, operating systems, administration and network monitoring.
• Diagnose and repair internet service. LAN networks, wireless and email failures.
• Manage migrations of major business applications.
• Configure new and existing network systems and hardware.
• Training staff members on productivity software and proprietary applications.
• Set up administrative passwords and directory permissions
• Install and maintain anti-virus, firewall and security.
• Test the Software Installation and general Hardware support & Troubleshooting.
• Support all of Retail salesmen on Handheld Issues and Synchronization with Database servers.
• Install The New PC’s, Printers, Scanners and Accessories Tools.
• Follow up and Upgrade company website Interface and New Training Materials for New IT Technical.
• Support all of End Users on Infinity ERP System Package Error’s and Issues.
• Solve all Issues for End Users in Sales Buzz Application to Synchronization with Database server.
• Creating Excel reports for End Using Pivot Table to refresh Including data from Database server to
Follow-up their work daily.
Achievements:
• Orientation Training Material CD
• Attendance Application ( for IT Team )
• Software Library for End Users by designing Auto play DVD 4


Company Details

National Speed Ahmed Hassan ( P&G Distributor )

Beheira, Egypt

More than 1000 employees

FMCG

N/A

May 2010 to Jun 2013 (3 years 1 month)

Achievements


APN Project To help and enforc

Education

Master's Degree in IT

Education Details

Master's Degree

IT

AMERICAN CHAMBER OF COMMERCE, Egypt

B / Very Good / 75 - 85%

N/A

N/A

AMERICAN CHAMBER OF COMMERCE
2011 - 2013
Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Faculty of law, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of law
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah salem

Egypt

2002

C / Good / 65 - 75%

N/A

Salah salem
2002

Certifications

Certificate details

IBM – Hardware & OS Installation

Nov 2004

N/A

N/A

N/A

IBM - Faculty of Engineer Alexandria University

N/A

Certificate details

Graphic Diploma - YPDG

May 2005

N/A

N/A

N/A

YAT

N/A

Certificate details

Web Diploma - YPDW

Dec 2005

N/A

N/A

N/A

YAT

N/A

MCP
Jul 2006

Certificate details

MCP

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

MCSE
Jul 2006

Certificate details

MCSE

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

MCSA
Jul 2006

Certificate details

MCSA

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft ISA Server 2006

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

ComptiA A +
Nov 2006

Certificate details

ComptiA A +

Nov 2006

N/A

N/A

N/A

ComptiA

N/A

Certificate details

Computer Maintenance Hardware

Sep 2007

N/A

N/A

N/A

International Computer Center

N/A

CCNA
Jul 2010

Certificate details

CCNA

Jul 2010

N/A

N/A

N/A

CISCO

N/A

MCTS
Jan 2013

Certificate details

MCTS

Jan 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCITP Server Administrator

Jan 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCITP Enterprise Administrator

Jan 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

VMware Virtualization ( ESX – VSphere )

May 2013

N/A

N/A

N/A

American Chamber of Commerce

N/A

Certificate details

IT Professional Package

Jul 2013

N/A

N/A

N/A

American Chamber of Commerce

N/A

Certificate details

Forefront Threat Management Gateway

May 2013

N/A

N/A

N/A

Self Study

N/A

Training and Courses

Training/Course Details

Time Management

Feb 2010

Berlitz – Pharco Corporation

N/A

Training/Course Details

Team Building

Feb 2010

Berlitz – Pharco Corporation

N/A

Training/Course Details

Coaching Skills

Jan 2011

Skills World Wide

N/A

Training/Course Details

Communication Skills

Feb 2009

Logic Management Consultant

N/A

Training/Course Details

Handling Troubleshooting - GRP

Feb 2010

TAGI – Talal Abu Ghazala–

N/A

Training/Course Details

Generating Customers loyalty - GRP

Feb 2010

TAGI – Talal Abu Ghazala–

N/A

Training/Course Details

Presentation Skills

Feb 2010

Berlitz – Pharco Corporation

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicBilliardsCCNACoaching SkillsCommunication SkillsComptiA A +Computer Maintenance HardwareCreativeDHCPDNSEnglishExecutorFMCGFootballForefront Threat Management GatewayFrenchGenerating Customers Loyalty - GRPGraphic Diploma - YPDGHandling Troubleshooting - GRPHard WorkerIBM Hardware & OS InstallationITIT ManagerIT Operation Team LeaderIT Professional PackageIT Technical SupportIT Technical Support Team LeaderInformation Technology (IT)Information Technology ServicesLawLeaderLogistics And Supply ChainMCITP Enterprise AdministratorMCITP Server AdministratorMCPMCSAMCSEMCTSMicrosoft Active DirectoryMicrosoft ISA Server 2006PingPongPlay Station PS2 & PS3Presentation SkillsProblem SolverReading About IT And Self StudySenior IT Technical SupportSenior Technical Support EngineerSoftware DevelopmentSystem AdministartorSystem Operation EngineerTMGTeam BuildingTelecommunicationsTime ManagementUTMVMware Virtualization ( ESX VSphere )Web Diploma - YPDW

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Intermediate

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Active Directory

Microsoft Active Directory

: Expert

: Extreme - I love it!

:

3-5 years

DNS

DNS

: Expert

: High

:

3-5 years

TMG

TMG

: Expert

: High

:

3-5 years

DHCP

DHCP

: Advanced

: High

:

3-5 years

UTM

UTM

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

IT Operation Team Leader

IT Operation Team Leader

: Expert

: High

:

1-3 years

Senior IT Technical support

Senior IT Technical support

: Expert

: High

:

1-3 years

IT Technical support

IT Technical support

: Expert

: Extreme - I love it!

:

More than 7 years

IT Technical support Team leader

IT Technical support Team leader

: Advanced

: High

:

1-3 years

System Administartor

System Administartor

: Intermediate

: Extreme - I love it!

:

3-5 years

IT Manager

IT Manager

: Intermediate

: High

:

1-3 years

Key Skills

Executor, Leader, Hard worker, Creative, Problem Solver

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