Basic Info

Mostafa Mohamed ElNaggar

6 years

Beheira, Egypt

Bachelor's Degree

Experienced

Work Experience

System Operation Engineer at Union Group

Experience Details

System Operation Engineer

IT/Software Development

Experienced (Non-Manager)

• Responsible for 9 branches regarding all Technical problems
• Responsible for All Hardware inquiries across the Company.
• Responsible for Branch Component Server ( Active Directory , WDS , WSUS , KASPERSKY ) for each Branch .
• Responsible for All of Network Issues Routing , Switching and ADSL Issues with Partner .
• Responsible for DHCP , DNS and Firewall
• Responsible for All of End-User Internet access permission
• Responsible for all Sales Branches Handheld Troubleshooting
• Working parallel with all Second line to achieve best projects result.
• Managing company new projects regarding hardware requirements and implementing new branches infrastructure.
• Support System Team, Network Team and Application Team in all projects.
• Be in partnership with the other team leaders to organize all-team meetings.

Technical Responsibilities:
• Responsible for managing, configuring Kaspersky system center servers across the Union Group company
• Managing and configuring File servers.
• Implement New Project Remote Server tool ( VNC ) for All Branches .
• Implement New Project CITRIX XenApp to Publishing Sales Application through Web based.


Company Details

Union Group

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to present (1 year 9 months)
Senior IT Technical Support at National Speed Ahmed Hassan (P&G Distributor)

Experience Details

Senior IT Technical Support

IT/Software Development

Experienced (Non-Manager)

• Responsible for 3 branches regarding all Technical problems and 25 direct reports.
• Responsible for All Hardware inquiries across the Company.

• Managing all IT department contracts
• Responsible to hire new Technical support for open and new vacancies
• Fetching monthly reports regarding technical support performance from helpdesk system.
• Responsible to determine hardware type, model, IT operations hardware purchases.
• Determining appraisal for all the IT operations Team and discuss performance with the IT team every 6 months
• Responsible for creating forms for IT team and score cards
• Working parallel with all Second line to achieve best projects result.
• Managing company new projects regarding hardware requirements and implementing new branches infrastructure.
• Support System Team, Network Team and Application Team in all projects.
• Supervise team members and team procedures and processes.
• Ensure there are always an adequate number of team members to do each process well.
• Communicate frequently with team members.
• Delegate duties to Team members.
• Be in partnership with the other team leaders to organize all-team meetings.
• Fetching monthly reports regarding technical support performance from helpdesk system.
• Performing yearly action plan.
• Making sure that the action plan is on the track.
• Supervising all hardware assets and IT warehouse.
Technical Responsibilities:
• Responsible for managing, configuring Kaspersky system center servers across the SPEED company
• Managing and configuring File servers.
• Responsible for implementing and managing Helpdesk system on the company.
• Adjusting and determining all computers software’s should be installed on the computer as IT Policy
• Responsible for WSUS server.
• Responsible for SCCM Site Servers for each Branches


Company Details

National Speed Ahmed Hassan (P&G Distributor)

Beheira, Egypt

N/A

Logistics and Supply Chain

N/A

Apr 2010 to Jan 2016 (5 years 9 months)
Instructor at FGF (Future Generation Foundation)

Experience Details

Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Training


Company Details

FGF (Future Generation Foundation)

Alexandria, Egypt

101-500 employees

Education

N/A

Oct 2009 to Feb 2010 (4 months)
Technical Support at Net Media

Experience Details

Technical Support

Installation/Maintenance/Repair

Senior Management (e.g. VP, CEO)

 Providing Help Desk support for more than 70 users. (Windows NT4, Windows 98, Windows ME, Windows 2000 & Windows XP Environments)
 Maintenance of more than 20 PC's Monthly Internal Users.


Company Details

Net Media

Alexandria, Egypt

101-500 employees

Computer Networking , Computer Hardware

N/A

Aug 2008 to Aug 2009 (1 year)
AutoCAD Draftsman at El Shorook Office

Experience Details

AutoCAD Draftsman

Education/Teaching, Creative/Design/Art, Training/Instructor

Experienced (Non-Manager)

 Help Students of the Faculty of Engineering in the Planning and Design of Engineering Drawings.
 Design Graduation Projects.


Company Details

El Shorook Office

Alexandria, Egypt

11-50 employees

Education

N/A

Sep 2007 to Jul 2008 (10 months)

Achievements


APN Project To help and enforc

Education

Master's Degree in IT

Education Details

Master's Degree

IT

AMERICAN CHAMBER OF COMMERCE, Egypt

B / Very Good / 75 - 85%

N/A

N/A

AMERICAN CHAMBER OF COMMERCE
2011 - 2013
Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Faculty of law, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of law
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah salem

Egypt

2002

C / Good / 65 - 75%

N/A

Salah salem
2002

Certifications

Certificate details

IBM – Hardware & OS Installation

Nov 2004

N/A

N/A

N/A

IBM - Faculty of Engineer Alexandria University

N/A

Certificate details

Graphic Diploma - YPDG

May 2005

N/A

N/A

N/A

YAT

N/A

Certificate details

Web Diploma - YPDW

Dec 2005

N/A

N/A

N/A

YAT

N/A

MCP
Jul 2006

Certificate details

MCP

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

MCSE
Jul 2006

Certificate details

MCSE

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

MCSA
Jul 2006

Certificate details

MCSA

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft ISA Server 2006

Jul 2006

N/A

N/A

N/A

Microsoft

N/A

ComptiA A +
Nov 2006

Certificate details

ComptiA A +

Nov 2006

N/A

N/A

N/A

ComptiA

N/A

Certificate details

Computer Maintenance Hardware

Sep 2007

N/A

N/A

N/A

International Computer Center

N/A

CCNA
Jul 2010

Certificate details

CCNA

Jul 2010

N/A

N/A

N/A

CISCO

N/A

MCTS
Jan 2013

Certificate details

MCTS

Jan 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCITP Server Administrator

Jan 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCITP Enterprise Administrator

Jan 2013

N/A

N/A

N/A

Microsoft

N/A

Certificate details

Microsoft Exchange 2010

Feb 2013

N/A

N/A

N/A

Self Study

N/A

Certificate details

VMware Virtualization ( ESX – VSphere )

May 2013

N/A

N/A

N/A

American Chamber of Commerce

N/A

Certificate details

ITIL V2 / V3 Foundation

May 2013

N/A

N/A

N/A

American Chamber of Commerce

N/A

Certificate details

IT Professional Package

Jul 2013

N/A

N/A

N/A

American Chamber of Commerce

N/A

Certificate details

Forefront Threat Management Gateway

May 2013

N/A

N/A

N/A

Self Study

N/A

Training and Courses

Training/Course Details

Time Management

Feb 2010

Berlitz – Pharco Corporation

N/A

Training/Course Details

Team Building

Feb 2010

Berlitz – Pharco Corporation

N/A

Training/Course Details

Coaching Skills

Jan 2011

Skills World Wide

N/A

Training/Course Details

Communication Skills

Feb 2009

Logic Management Consultant

N/A

Training/Course Details

Handling Troubleshooting - GRP

Feb 2010

TAGI – Talal Abu Ghazala–

N/A

Training/Course Details

Generating Customers loyalty - GRP

Feb 2010

TAGI – Talal Abu Ghazala–

N/A

Training/Course Details

Presentation Skills

Feb 2010

Berlitz – Pharco Corporation

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

ArabicAutoCAD DraftsmanBilliardsCCNACoaching SkillsCommunication SkillsComptiA A +Computer HardwareComputer Maintenance HardwareComputer NetworkingCreativeDHCPDNSDesignEducationEnglishExecutorFootballForefront Threat Management GatewayFrenchGenerating Customers Loyalty - GRPGraphic Diploma - YPDGHandling Troubleshooting - GRPHard WorkerIBM Hardware & OS InstallationITIT ManagerIT Operation Team LeaderIT Professional PackageIT Technical SupportIT Technical Support Team LeaderITIL V2 / V3 FoundationInformation Technology (IT)InstallationInstructorLawLeaderLogistics And Supply ChainMCITP Enterprise AdministratorMCITP Server AdministratorMCPMCSAMCSEMCTSMaintenanceMicrosoft Active DirectoryMicrosoft Exchange 2010Microsoft ISA Server 2006PingPongPlay Station PS2 & PS3Presentation SkillsProblem SolverReading About IT And Self StudyRepairSenior IT Technical SupportSoftware DevelopmentSystem Operation EngineerTMGTeam BuildingTechnical SupportTelecommunicationsTime ManagementUTMVMware Virtualization ( ESX VSphere )Web Diploma - YPDW

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Intermediate

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Active Directory

Microsoft Active Directory

: Expert

: Extreme - I love it!

:

3-5 years

DNS

DNS

: Expert

: High

:

3-5 years

TMG

TMG

: Expert

: High

:

3-5 years

DHCP

DHCP

: Advanced

: High

:

3-5 years

UTM

UTM

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

IT Operation Team Leader

IT Operation Team Leader

: Expert

: High

:

1-3 years

Senior IT Technical support

Senior IT Technical support

: Expert

: High

:

1-3 years

IT Technical support

IT Technical support

: Expert

: Extreme - I love it!

:

More than 7 years

IT Technical support Team leader

IT Technical support Team leader

: Advanced

: High

:

1-3 years

IT Manager

IT Manager

: Intermediate

: High

:

1-3 years

Key Skills

Executor, Leader, Hard worker, Creative, Problem Solver

Online Presence

eg.linkedin.com/pub/mostafa-mohamed-m-elnaggar/59/297/757/mostafa.elnaggar.3910@facebook.com

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