Mostafa Ibrahim

IT Support Engineer

• Job Details:Provide comprehensive technical support for 150+ users, resolving 95% of tier 1-2 issues within SLA. Manage IT inventory system, maintaining 100% accuracy for 200+ software licenses and hardware assets. Configure and maintain wireless networking infrastructure across 5 office locations. Implement data security protocols ensuring safe storage and backup of critical business information.

IT Help Desk Technician

• Job Details:Handled 50+ weekly support tickets with 90% first-call resolution rate. Conducted new user onboarding including network access setup and initial training. Assisted in program customization to meet specific departmental requirements.